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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

210% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

New website a joke

BIBS "updated" the website many weeks (months?) ago and I haven't been able to access my savings. Mercifully, they do have a phone number... Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have some issues' with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Please do contact us so we can support you through the process. Louise Truckle Head of Savings Support Response date: 10th November 2023

The branch staff are great

Your branch staff are a credit to your company, popped into Wood street due to online issues they did their up most to help me today so friendly and cheerful, good on you ladies Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for your feedback regarding the staff at Wood Street, its great to hear. I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Request for advice on Trust Accounts.

I really wanted to speak to a person! Reviewed on: 26th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Online account access

very poor still cant access after many many attempts over several weeks and help talking through situation with staff member. Site Tells me I'm registered but when logging on the screens freeze at the password stage Reviewed on: 23rd October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 24th October 2023

Arthur was very helpful

very knowledgeable and helpful. Arthur was a pleasure to work with Reviewed on: 20th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 23rd October 2023

Feels a bit clunky!

A) mobile app is fine and easy to use. B) I have given up trying to get on the savings website on my laptop. C) you have just sent me the same letter twice, how come? D) you have printed my address in an odd format: Bath after Road; Avon as the county (hasn’t existed since 1996). Which all gives the impression that there are database errors. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for your feedback. We are glad you are able to use the mobile app, we are really sorry you are still having issues with out BOL site, we had some issues but this should be now up and running. As for your address we can amend this if you contact us via email we will amend your details, Many thanks, Louise Truckle Head of Savings Support. Response date: 24th October 2023

Very fast and helpful

They were very quick to answer and helpful with my question Reviewed on: 18th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

trouble logging in on-line and lack of info on what is going on

I can't see my accounts on-line. I understand that you were having teething problems with the new on-line login system, but you could send out emails to let us know what is going on. I was told that things would be fixed by 4 Oct, but 10 days after this, I still can't log in or get sensible answers about what is going. Reviewed on: 15th October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. It's [email protected]. You can also talk to the team on Live Chat. Louise Truckle Head of Savings Support Response date: 19th October 2023

Good Service

I'm a new customer and so far it's been great. Would have been useful to know how to transfer money out when you're unable to do it on the online portal (having to re-register after such a short time was a bit of a pain also but can't be helped if the platform was moved to a different one) but Harry on chat was brilliant and the transfer was sorted very quickly. Reviewed on: 11th October 2023

Reply from Bath Building Society Thank you so much for your feedback and your understanding regarding the new Bath Online. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

Poor response times and process

Left hand does not really know what the right hand is doing. Request for documents that are acknowledged in earlier correspondence as not necessary. Answerphone when you call and a robot that does not transfer you to a real person when it can't answer. No updates on progress. Very disappointing given the excellent service that was given in the now closed local branch. Reviewed on: 10th October 2023

Reply from Bath Building Society Hi Adrian, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 11th October 2023

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Bath Building Society: Savings reviews

210% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2296)

New website a joke

The branch staff are great

Request for advice on Trust Accounts.

Online account access

Arthur was very helpful

Feels a bit clunky!

Very fast and helpful

trouble logging in on-line and lack of info on what is going on

Good Service

Poor response times and process

Review Bath Building Society: Savings now

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