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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2035 reviews)

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4.69

Based on 2,035 reviews, last reviewed 16th Jun 2025

62% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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Bath Building Society Savings reviews (2035)

Great friendly bank

A lovely bank with really friendly helpfully staff Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Best Service Possible

Very friendly, efficient and prompt service at all times. I do not live in Bath now but find postal service excellent - passbook back as quick as it possible to be. Interest rates are better than High Street Banks. Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for your great feedback. Charlotte Tillen, Savings Support Manager Response date: 9th March 2023

Great Savings rates

Always helpful and courteous, and answer the phone quickly Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for your feedback regarding our teams. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Nominated accounts

I have two junior savings accounts for my two daughters but your system only allows one nominated account, so can not set one up for the other daughter's account and have to request by message any transfers out of that account. Reviewed on: 6th March 2023

Reply from Bath Building Society Thank you for your feedback. Each of your daughters will be able to have their own bank details listed as their nominated bank account. Please let us know if we can assist with this further. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

New mobile app

I was looking to apply for an instant access account, and noticed the summary box mentioned a mobile app that I couldn’t find. Corrine told me that the app is releasing later today, and I am very impressed by this. My current building society only offers an old-fashioned looking website, so this will be very handy for me Reviewed on: 6th March 2023

Reply from Bath Building Society Thank you for your feedback. The app is now live so hopefully you've managed to view this information. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

New App coming

I always find the staff knowledgeable and helpful about products and services when in branch. During my last visit in branch Tracey kindly informed me of a new app coming for customers. I will be certain to download and take advantage of this extra and convenient service which is arriving. Many thanks to you Tracey for keeping informed as usual. Reviewed on: 5th March 2023

Reply from Bath Building Society Thank you for your feedback regrading our staff, I will pass this back to them. The app is now live for you to use. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Excellent, friendly customer service with competitive rates.

I opened my account online and immediately received great, clear information about my account. A few weeks later I visited their branch in Bath and had a very helpful chat with the friendly staff. I would recommend them to anyone, indeed I have recommended them to many family members who have since opened accounts Reviewed on: 4th March 2023

Reply from Bath Building Society Thank you for your feedback regarding our teams and our online registration process. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Good customer service

It is quick to contact Bath BS on the phone or on-line. Very helpful, friendly staff. This is needed because some of the available information is not clear (e.g. go to faqs to find out how to transfer money into a newly created account, welcome letter referring to a welcome pack when one will not be issued if the account does not need a pass book). Reviewed on: 3rd March 2023

Reply from Bath Building Society Thank you for your feedback. You should still be issued with a welcome pack even if you do not require a passport, please let us know if you require this information. Charlotte Tillen, Savings Support Manager Response date: 8th March 2023

Helpful, efficient and polite

Quick pickup of phone call Knowledgeable and rapid reply to questions Fast service to email request I have spent hours of time to financial institutions and not got answers to my queries so a real relief to speak to your person today Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for your feedback regarding our staff and processes, I will pass this back over to them. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

Very Helpful

It being an online account, and easy access Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you for your feedback regarding our online system. Charlotte Tillen, Savings Support Manager Response date: 6th March 2023

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