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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2035 reviews)

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4.69

Based on 2,035 reviews, last reviewed 16th Jun 2025

62% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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Bath Building Society Savings reviews (2035)

Saving me time and money

Feel valued. No improvements needed as far as I'm concerned Reviewed on: 20th March 2023

Reply from Bath Building Society Thank you for this great feedback. Charlotte Tillen, Savings Support Manager Response date: 27th March 2023

Charity deposit account

It was easy to chat with an advisor and the rate seems good Reviewed on: 16th March 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 17th March 2023

Quick and helpful chat

I like that it’s a BS, makes me feel more comfortable putting money into it. Maybe it’s just on my phone but the online website doesn’t seem to be phone friendly. Squishes everything up and stuff. Otherwise no complaints! Reviewed on: 14th March 2023

Reply from Bath Building Society Thank you for your feedback. Our mobile App is now available to download and is a lot easier to use on your phone so worth having a look into that. Charlotte Tillen, Savings Support Manager Response date: 15th March 2023

Very helpful chat function

Answered all my questions promptly Reviewed on: 14th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 15th March 2023

Answered my question promptly and with further info.

The real person chat function and real branches and phone, etc. Reviewed on: 13th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 14th March 2023

Quick & efficient

We use BIBS because the account for our Property Management Company is ‘free’ and we get a small amount of interest. We are glad you are not, after all, charging for cheque withdrawls / deposits. For small sums, eg the annual £13 Companies House confirmation statement, which I, as treasurer, have to pay by credit card … I have to withdraw cash from your branch to repay that because on-line transactions must be greater than £50. Paying in our bi-annual Service Charges is also fraught …with your 00000000 account number. This now seems to work for the other flat owners, & it has worked for me; but now HSBC doesn’t like it and I am forced to come onto the branch with a cheque! Reviewed on: 13th March 2023

Reply from Bath Building Society Thank you for your feedback, thats unfortunate about HSBC, I am glad its working well for your flat owners, and as we are a savings account not a bank account some of our processes are more manual so we have had to add in a minimum withdraw limit for online transactions. Louise Head of savings support Response date: 17th March 2023

Amazing, friendly service

The Bath Building Society were very friendly and helpful when they opened my savings account Reviewed on: 11th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Very helpful, good interest rate and have the option to have a passbook. Online and branch.

This is the first time I have looked into Bath Building society website. I do not live local, so not sure how to get passbook updated. But would request annual statements by post. Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. You can post your passbook to us and we will update it and return it to you. You can also download our mobile app and you'll be able to view and download your annual statements. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Good customer service

My birthday was wrong but the issue was quickly solved with great customer service Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Savings for my Daughter

Better rates of variable interest passed on to my Child to give her a Brighter future and more Pocket Money! Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manger Response date: 13th March 2023

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