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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

210% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

Internet access nightmare for 5 months

Internet access nightmare for 5 months Reviewed on: 11th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

Jess is the bess

Rang today, spoke to a very professional and polite Jess who could not have been more helpful. Reviewed on: 10th January 2024

Reply from Bath Building Society Thank you for your feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 11th January 2024

Excellent Compliance Department Customer Sevice

Just before the xmas break I emailed their compliance department asking for a deletion of all my data due to an issue when trying to apply for a LISA online. I spoke to Matthew Gough whom was wonderful; he set my expectations of when to expect replies and he contacted me each week to keep me apprised of where we were. It all went smoothly. So thank you very much Matthew! Reviewed on: 9th January 2024

Reply from Bath Building Society Thank you for your feedback regarding Matthew, I will pass this back to him. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

The new online portal is very frustrating

The new online portal is very frustrating, I was logged out without even being asked to log out. There is a messages tab , but I cann't send a secure message, as previously. All previous messages are lost. unable to add more than one benificary despite running two Trust accounts. On the plus side you help desk was helpful in all her communication Reviewed on: 8th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. and if you are still experiencing issues, please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

Quick help from live chat

I appreciate the quick and helpful live chat. Reviewed on: 2nd January 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th January 2024

Easy and quick

Jess answered my question immediately and solved the issue straight away Reviewed on: 22nd December 2023

Reply from Bath Building Society Thank you for your great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 27th December 2023

Excellent Support from TeamBIBS

Great help over the phone recently from the friendly team Reviewed on: 20th December 2023

Reply from Bath Building Society Thanks for taking the time to leave us some feedback - the team really appreciate it and we will pass it on to our customer service colleagues. Happy Christmas! Response date: 22nd December 2023

No one every answers the phones or online chat

Tried all day to speak to someone regarding my account and not been able to to speak to anyone. Chat agent will available 'shortly' is plain wrong and when I call the saving customer support number it just rings and rings. Tried this several times through the day Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback. We have been experiencing a high volume of calls and messages in the lead up to Christmas, but are always keen to help. Please send an email through to [email protected] and a member of the team will be in touch to help with your query. Graeme Finch, Savings Support Manager Response date: 18th December 2023

very helpful and professional

Need help today with the Bath app, luckily had my call answered by Jess who guided me through the Issus I was encountering. Thumps up for Jess Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback - I'll make sure to pass the lovely message on to Jess! Graeme Finch, Savings Support Manager Response date: 18th December 2023

Tries to make it impossible to access your money

Months and months after trying to register for online banking, after it tells me all is set email, pin and password all accepted to be a conformant password, I have never been able to login. It doesn't say wrong username/pin/password but instead does nothing. I suspect it's because I used a password manager to securely generate a password with special characters and numbers like suggested but their system can't handle it. No option for help. Need to now arrange a long journey to their headquarters to close my account and get it moved to another bank that allows you to access your money Reviewed on: 12th December 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 13th December 2023

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