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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Quick, responsive, helpful and efficient

They are quick, responsive, helpful and efficient. They are good at answering questions and when they promise to take follow-up actions, they happen speedily and solve my problem Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Anthony for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Great service from staff.

Great service from staff who know the products you have very well Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Peter for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Personal service.

Personal service. Very helpful and compassionate updating our saving accounts after my husband died. Person to person contact must welcomed in this day if technology Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Mrs Grant for your great feedback and I am sorry for your loss. . . Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Senior Saver

always easy to deal with and helpful towards a senior old saver like myself ! Each visit I am made to feel important and I am always glad I have been to the office Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Mr Coles for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Bath building soceity

Great business, old fashioned service, integrated in the local community. Rewarding loyal customers Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Claire for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

My BIBS review

Friendly helpful staff in Moorland road Bath, product I have is a decent rate of interest, online has had a few issues but seems good now. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Paul for your feedback. We did indeed have some issues with our new version of Bath Online but hopefully these are now behind us. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Bath Building Society Lifetime ISA

I joined Bath Building Society to take advantage of the very competitive Lifetime ISA. Easy to sign up but took a little while for the account to be opened. When contacting customer service, the representative was very helpful and resolved my query in a timely and friendly manner. The only slight negative is that transferring money to the account is a bit awkward as BBS piggyback off another bank. Overall, I am happy with my experience so far. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Josh for your great feedback. It really is appreciated. We are currently exploring options as to how to make moving money to and from you nominated bank account secure but simpler. Watch this space! Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Excellent real customer service at the local branch.

Excellent real customer service at the local branch. I worked for them as my first job upon leaving school when I was 18 52 years ago!!!! Loyal ever since. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Mr Wilband for your great feedback and more importantly for your loyalty. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Sure of a friendly and helpful reception when visiti...

Sure of a friendly and helpful reception when visiting a branch Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Stephen for your great feedback relating to our branches. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Very helpful with Customer services etc.

Very helpful with Customer services etc., Without any hastle. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

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