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Bath Building Society: Savings reviews

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

2%

1%

1%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.

Bath Building Society Savings reviews (2370)

Very helpful and friendly staff helped me choose the...

5

Very helpful and friendly staff helped me choose the right saving plan for me Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Society Member No Longer Able to Visit Branch

5

Long standing member of the society. I know longer need a mortgage but have to manage my savings carefully in retirement. Always had excellent personal service from Bath Building Society. For family reasons I no longer live in or near to Bath. I miss opportunities to call in at the branch but on line, on the phone or by post I still get excellent service. I think that being a Mutual sets that culture. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Local Quality

4

Good service, good products and based locally. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Always friendly quick service and very helpful staff

5

Always friendly quick service and very helpful staff Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Excellent local service -

5

Excellent local service - lovely to get help face to face Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Bath Building Society - old fashinoned and up to date!

5

We are kept up to date with letters and emails. The information that we receive is well laid out and easy to assimilate. The staff are always very pleasant and helpful Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

The Bath Building Society savings accounts have prov...

5

The Bath Building Society savings accounts have provided us with very good interest rates on our instant access account. The staff are courteous and knowledgeable about all the products on offer. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Great building society

5

Branch staff are helpful, friendly and knowledgeable. New(ish) app and website are great. Never had a single problem in over 5 years of saving with them. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for your great feedback and I am glad that you are finding our new(ish) app useful. Your feedback is really appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Truly excellent across the board.

5

Customer Service is excellent, in store they are very friendly and helpful whenever you drop in. They are very responsive over email/messages and manage the tone of communications well. You get the impression that they are always striving to better the experience, exemplified by the introduction of a new app this year. They also have some competitive rates, in fact, I joined them because they had a savings account that (for my needs) beat all the competitors. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Straightforward

5

Easy to deal with on the phone. Pleasant and efficient in the Society office. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Stephen for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

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