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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

great Staff

always met by friendly and competent staff - they deal with you as a real person not an account number Reviewed on: 25th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Poor communication, but good customer service once I...

Poor communication, but good customer service once I got in touch. Reviewed on: 25th February 2024

Reply from Bath Building Society Thank you for your feedback, Please do let me know if you are still experiencing issues with getting hold of the team. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

Always customer-focussed.

I have been saving with the Bath Building Society for many years now and they have always been excellent - non-bureaucratic and highly customer-focussed. Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

BBS offer SSAS pension accounts

BBS offer SSAS pension current accounts and fixed term accounts with online operation backed up by an excellent local telephone service giving extra help Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

I was locked out of my account for over 6 months

I was locked out of my account for over 6 months with no communication. Luckily its 4% interest so im not really that angry... Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for your feedback. Please do get in touch if you are still experiencing issues logging into your account. You can either contact us via the online chat or call us on 01225 423271. Charlotte Tillen, Savings Support Manager. Response date: 13th March 2024

great communication and great value for money

great communication and great value for money Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Good service at counters in branch.

Good service at counters in branch. Support for local charaties. Always have time for old people like me. Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Bath Building Society is a really great local bank.

Bath Building Society is a really great local bank. The staff are always available and friendly and I really appreciate their 7% savings account for 16-25 year olds. As a young person it really helps me save and prepare for the future. It’s really good to know that I have a little nest egg of money for the future and the high interest rate doesn’t hurt at all! Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

The customer service is excellent being so quick in...

The customer service is excellent being so quick in response and friendly. Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Personal service from local staff

Personal service from local staff Reviewed on: 24th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

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Bath Building Society: Savings reviews

32% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2370)

great Staff

Poor communication, but good customer service once I...

Always customer-focussed.

BBS offer SSAS pension accounts

I was locked out of my account for over 6 months

great communication and great value for money

Good service at counters in branch.

Bath Building Society is a really great local bank.

The customer service is excellent being so quick in...

Personal service from local staff

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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