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HSBC: Bank account reviews

View other HSBC products
3.75
Based on 1,365 reviews, last reviewed 25th Mar 2026
3400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026
Claire Joyner's avatar
Claire Joyner

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026
Tessa Stewart's avatar
Tessa Stewart
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

A good reliable company

4
My card stopped working and I went into my local HSBC bank. They quickly sorted out sending me a new card and it arrived pretty quickly Reviewed on: 7th February 2017
Annabel Rowland's avatar
Annabel Rowland

penalising people on low incomes.

1
HSBC are the scum of the earth, over draft charges for being 3p overdrawn, branches shutting down so they can save money, utter cowboys. Reviewed on: 7th February 2017
Ruth Honeywood's avatar
Ruth Honeywood

Too many high charges

3
There have been a few occasions over the years that I've gone into overdraft because of various things and the fact that they charge for every day is ridiculous I think... I know they have caps on this but still too high Reviewed on: 6th February 2017
Rebecca Angove's avatar
Rebecca Angove

Quick and Response Customer Service with Flexible Overdraft

5
A very customer friendly bank. Great online feature to ask questions without needing to go through a call centre. Very flexible on overdrafts. My online gripe is the upselling at the end of calls but then I just quickly end the conversation. Reviewed on: 4th February 2017
Kate Rushton's avatar
Kate Rushton

Advantage Account Amazing

4
Great service, love having access to preferential rate savings. I have been with HSBC for 10 years and wouldn't change it! Reviewed on: 4th February 2017
Caroline Anderson's avatar
Caroline Anderson

Not very customer focused

3
Not very customer focused. When ringing up about something feel I am just a number Reviewed on: 3rd February 2017
Claire Jones 's avatar
Claire Jones

Always excellent service

5
I have banked with the HSBC for a long time and am anyways impressed with their customer service be that face to face or in the phone. The Internet banking is really easy to navigate and use. When I had fraud committed on my account they made me aware and managed the situation really well. Reviewed on: 3rd February 2017
Donna Niman 's avatar
Donna Niman

Local Branch Closures

3
HSBC has closed my local branch and split it's customers between the two next nearest branches, there was no consultation to see which of the two branches suited the customer best. It is difficult to park in the town I have been allocated so now after been a customer for over 30 years I am looking to leave as I do not feel my custom is of any value to HSBC. Reviewed on: 3rd February 2017
Jennifer's avatar
Jennifer

A customer for 17 years

5
HSBC have excellent online banking and live chat help, who have saved me having to call up to answer any questions I have had. I'm a long term customer and won't be switching anytime soon. Reviewed on: 3rd February 2017
Jessica Maccio's avatar
Jessica Maccio

Worlds Global Bank

5
Not really anything negative to say, it's nice travelling round the world and there's always an HSBC nearby. Reviewed on: 2nd February 2017
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