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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Great bank but need to update App

HSBC is a great bank to be with but their App needs to be updated as you can't transfer money in it like my friends can with their Apps from other banks. Reviewed on: 1st February 2017

Always friendly

Always friendly in person and phone, and helpful when changing overdraft and private details. Reviewed on: 1st February 2017

A loyal customer for over 15 years but all I got was grief!

I stayed with HSBC purely as I didn't know how easy it was to switch and my parents had been customers for what seems like forever. I'm so glad I switched. Looking back I had poor rates of interest, poor communication and poor customer service from both telephone support and in branch help. Reviewed on: 20th January 2017

HSBC hard to beat!

I have banked with HSBC for 11 years and I personally find them hard to beat. Excellent customer service care which makes you feel valued. I have never had any issues with them throughout my varied financial situations. Reviewed on: 19th January 2017

Terrible un-ethical investments and Poor interest rates

I set up and ISA with HSBC a year ago. I have since received a letter almost every month telling me the interest rates have dropped again. To the point where I may as well not have an ISA at all. I have also just found out HSBC is funding palm oil companies who are destroying rainforest in Indonesia. Forest destruction causes fires which are linked to thousands of deaths & help push orangutans closer to extinction. This is something I am extremely against! Time for me to find a new bank! Reviewed on: 19th January 2017

Great service

Really helpful service, every time I contact them with a query they are always extremely friendly and very helpful. Reviewed on: 16th January 2017

ABSOLUTELY AWFUL

the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them! Reviewed on: 10th January 2017

happy with bank

happy with bank happy with bank happy with bank happy with bank Reviewed on: 9th January 2017

Never had any real issues with HSBC

I'm happy with HSBC customer service and using their mobile app, which is convenient for quickly checking my balance and transferring money is straight forward. If I ever need to get any help with setting anything up, I've always received quick and professional customer service. Reviewed on: 5th January 2017

Brilliant current account

I have had my current account with HSBC since I was 11 years old. The customer service team have always been extremely helpful when I have a query, and the savings account I opened with them last year offered a good rate of interest. Reviewed on: 2nd January 2017

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