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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Horrible service and horrible management.

Horrible service and horrible management. They don't know what they're doing and are a dreadful business. I worked here and can say there systems are slow and unreliable, management believe staff members are replacement so they'll keep hiring new people and stop training the old ones. This is one of the reasons why customers have issues because most of there staff members are new. They don't value staff nor do they value customers, there have been more and more complaints and they refuse to change their systems or the way they run things, staff turnover is the highest. DO NOT BANK WITH HSBC AND DO NOT WORK FOR HSBC. Reviewed on: 27th February 2024

Terrible service, always fails me.

Terrible service, always fails me. Very rarely supports you when needed Reviewed on: 26th February 2024

Easy current account, with a good switch bonus when...

Easy current account, with a good switch bonus when I joined Reviewed on: 22nd February 2024

HSBC, good but lacks options...

Overall, HSBC are a decent bank with generally quick and good customer service. The area it lacks the most is it's accounts, they aren't competitive and don't provide decent interest rates. The app is really easy to use and handy to see all your accounts in one place... Unless you've had to move elsewhere for better rates. GIA account is nice and simple and gives great options for investors of all levels. Reviewed on: 22nd February 2024

Great online support.

Great online support.Kind and skilled assistants. Reviewed on: 20th February 2024

HSBC Global Account

I started to use HSBC Global Account especially when I am abroad because of the good exchange rates. No need to exchange and carry cash with you, just use your Global account debit card. Reviewed on: 18th February 2024

East access to cash via ATM

Easy to access money and I find their online assistance helpful when I have used them. Reviewed on: 16th February 2024

No interest on my current account is poor to be fair .

No interest on my current account is poor to be fair . However, 4% on the Online Bonus saver is good - Think they need to higher the 50k top limit though if they want to compete with Chase ! Reviewed on: 16th February 2024

Meger products/features

HSBC never understand what customer service mean or loyalty mean. Nor any efforts for customer satisfaction Or to retain a customer. Reviewed on: 15th February 2024

The platform is not really easy to navigate.

The platform is not really easy to navigate. You don’t get update information about your expenses until the next day. Reviewed on: 15th February 2024

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