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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Understanding bank

HSBC have been very understanding with me when I've been in financial hardship and have given me financial assistance. They have supported me in reducing my debt. Reviewed on: 22nd November 2019

HSBC Decent Bank

Never had a problem with them and they got me out of trouble so many times. Would recommend them surely. Great customer service. Reviewed on: 22nd November 2019

Incompetent

After attempting to open a premium current account for around 2 months, HSBC's incompetence has forced me to give up. I was told to provide ID at a branch for an unstated reason, then told they would contact me. They never did and when I chased them, I was forced to wait on hold for well over an hour off and on, they told me they had no record of my branch visit before later finding it, they said I was told to visit the branch because my address didn't match (it did) and then they refused the apply because of a criteria that wasn't even stated in the terms. Reviewed on: 22nd November 2019

Trusted Bank - Lifetime Account

I don't have any negative feedback at all. Opened my account as a "Griffin Saver" when I was a child and still going strong. I particularly enjoy the 'online chat' feature which sorts any issues quickly and effectively. Reviewed on: 22nd November 2019

OK

Basic account works well - same as most banks, doesn't reward loyalty just new customers Reviewed on: 22nd November 2019

Dire

Applied for a new current account in September and was still waiting for them to open it yesterday (20 November). They couldn't give me a good reason why it was delayed and requested that I undertook a 10 mile round trip to give them my details - AGAIN!!!! Hence to say - I am not bothering with them anymore. I NOW remembered why I left them in the 80'S Reviewed on: 21st November 2019

Bank account

Statements easy to read and follow... Money easy to transfer to other accounts... Help line very good Reviewed on: 21st November 2019

Good bank!

Very user friendly and great customer experience. Each time I contacted the customer support, I am always responded to promptly and a satisfying solution is provided. Reviewed on: 21st November 2019

relaible and trustworthy

banked with them for over 50 years without a single issue. Always excellent customer service - bank staff excellent Reviewed on: 21st November 2019

Generally ok

Feel like they could be more supportive considering how long I have been with them when times have been tough they haven’t really helped me. Generally ok but do like their internet banking and their new balance feature. Reviewed on: 20th November 2019

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