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Monzo reviews

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Rated Excellent 4.92/5

Monzo reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,639 product reviews

Average score of 4.92/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Latest positive rating

5/5

Great service so so easy to use and simple steps

Great service so so easy to use and simple steps

{"display":"Michael G","full_name":"Michael G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Investments
Michael G 29th August 2025

Latest negative rating

1/5

DO NOT USE FOR BUSINESS BANKING

I would not recommend anyone to use Monzo as a Business Banking account. I opened one up 2 months ago as the online business banking... I would not recommend anyone to use Monzo as a Business Banking account. I opened one up 2 months ago as the online business banking company I currently use have started adding extra charges. I hadn’t got around to transferring everything over yet with direct debits, standing orders and my card machine companies for taking payments as I just hadn’t the time. I scheduled time to do this next week as the charges from my current on are grating on me now. I had my personal Monzo card stolen on holiday last week and reported it and ordered a new card. I have now had an email to say they are closing down my business account but can not tell me why. I am so glad I hadn’t spent not spent the time transferring everything over yet. There is absolutely no reason for them to close this account, it is so bizarre and weird to me, I don’t understand at all. Had I of switched everything over and been fully utilising them for 2 months and got this, it would of caused me so much stress and anxiety to switch everything over again with no reason or explanation as to why. I’d stay well clear if they can just shut an account like that for no reason other than reporting your personal card being stolen, which I froze straight away when I realised. Read more Read less

{"display":"Kim J","full_name":"Kim J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Account
Kim J 15th August 2025

About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

Social media

Reviews for Monzo

Showing 11 of 22639 company reviews Last reviewed within 7 days

Great service so so easy to use and simple steps

Investments 29th August 2025

Great service so so easy to use and simple steps

Rated Excellent 5/5
Read more product reviews

I love Monzo!

Investments 25th August 2025

I love Monzo! It is exceptionally easy to use, to save or to invest and I will never use any other form of banking/investing because... I love Monzo! It is exceptionally easy to use, to save or to invest and I will never use any other form of banking/investing because of the above. You simply cannot go to any other bank and do what Monzo do. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Is very easy to use and good bank

    Is very easy to use and good bank

    {"display":"Ngagne N","full_name":"Ngagne N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Ngagne N 23rd August 2025
  • 5/5

    Good banking app

    Overall Monzo is easy to use. You can access your pots easily. Money transfer is quick and it gives few secs to check if the... Overall Monzo is easy to use. You can access your pots easily. Money transfer is quick and it gives few secs to check if the transaction is a genuine one or some mistake might have happened. That's beneficial in case of any accident al error which may happen. Read more Read less

  • 5/5

    Easy and Efficient

    My experience with Monzo Investments has been excellent. The app is easy to use, transparent, and makes me feel confident in managing my money.”

    {"display":"Mahmoud A","full_name":"Mahmoud A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Mahmoud A 17th August 2025
  • 1/5

    DO NOT USE FOR BUSINESS BANKING

    I would not recommend anyone to use Monzo as a Business Banking account. I opened one up 2 months ago as the online business banking... I would not recommend anyone to use Monzo as a Business Banking account. I opened one up 2 months ago as the online business banking company I currently use have started adding extra charges. I hadn’t got around to transferring everything over yet with direct debits, standing orders and my card machine companies for taking payments as I just hadn’t the time. I scheduled time to do this next week as the charges from my current on are grating on me now. I had my personal Monzo card stolen on holiday last week and reported it and ordered a new card. I have now had an email to say they are closing down my business account but can not tell me why. I am so glad I hadn’t spent not spent the time transferring everything over yet. There is absolutely no reason for them to close this account, it is so bizarre and weird to me, I don’t understand at all. Had I of switched everything over and been fully utilising them for 2 months and got this, it would of caused me so much stress and anxiety to switch everything over again with no reason or explanation as to why. I’d stay well clear if they can just shut an account like that for no reason other than reporting your personal card being stolen, which I froze straight away when I realised. Read more Read less

    {"display":"Kim J","full_name":"Kim J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Kim J 15th August 2025
  • 1/5

    Monzo is a very supportive and is a great bank

    Monzo is a very supportive and is a great bank

  • 5/5

    Monza investment is one of the best

    Monza investment is one of the best

    {"display":"Mursal Saqib","full_name":"Mursal Saqib","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1289690.png"}}'s avatar
    Investments
    Mursal Saqib 7th August 2025
  • 5/5

    Monzo Max features

    The Monzo Max has useful features like credit insight , and monthly cinema tickets I love it.

    {"display":"Ebrima","full_name":"Ebrima","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Ebrima 7th August 2025
  • 1/5

    Monzo steals from people and if you think you can di...

    Monzo steals from people and if you think you can dispute the money and they will help you you are wrong. They have scamming procedures... Monzo steals from people and if you think you can dispute the money and they will help you you are wrong. They have scamming procedures and even when you catch them they will still not refund to you the money - scammers Read more Read less

    {"display":"Mihaela","full_name":"Mihaela","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Mihaela 3rd August 2025
  • 4/5

    Never invested in any funds before this was my first...

    Never invested in any funds before this was my first time .,and Monzo investment made it so easier … user friendly and efficient !

    {"display":"Hastone ","full_name":"Hastone ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Hastone 1st August 2025

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