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Monzo reviews

Monzo Logo
Rated Excellent • 4.92/5

Monzo reviews

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Last reviewed within 7 days
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  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,657 product reviews

Average score of 4.92/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended positively over the past 90 days

Latest positive rating

5/5

first of all I am not good English speaker, but I tr...

first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the... first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the morning to wrong account number..I didn't know what to do. I just sent them a simple text and I told them What I have done by mistake..they immediately responded and they Refund money into my account less than 5 minutes They are number one in the world for the banking system and service..I love you monzo.. Thank you Read more Read less

{"display":"Omid B","full_name":"Omid B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Omid B 17th October 2025

Latest negative rating

1/5

Account Clouser

Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason... Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason as to why they were going to close my account! I asked for my data from the bank, and they informed me that it will take a month for them to get my information to me (this was back in July). We are now at the end of September 2025 and I have still not received my data from them. I have provided everything to them as asked to identify myself etc etc and they are still delaying for me to receive my data. It's like they don't want to give it me and are making up excuses! Every time I call them, I am talking to different team members and have to repeat my story multiple times too (even getting through to someone is a mission). The Monzo Customer Service is terrible!! Read more Read less

{"display":"Zenab","full_name":"Zenab","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Zenab 26th September 2025
See more reviews for Monzo products

About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

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Reviews for Monzo

Showing 11 of 22657 company reviews • Last reviewed within 7 days

first of all I am not good English speaker, but I tr...

Current Account • 17th October 2025

first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the... first of all I am not good English speaker, but I try to do my best.. I sent money on weekend 2;30 am In the morning to wrong account number..I didn't know what to do. I just sent them a simple text and I told them What I have done by mistake..they immediately responded and they Refund money into my account less than 5 minutes They are number one in the world for the banking system and service..I love you monzo.. Thank you Read more Read less

{"display":"Omid B","full_name":"Omid B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Sorted problem quickly Best bank ever had

Investments • 16th October 2025

Sorted problem quickly Best bank ever had

{"display":"Andrius K","full_name":"Andrius K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    It's been lovely to invest in the big companies thro...

    It's been lovely to invest in the big companies through ETFs

    {"display":"ISIAQ ADEAGBO","full_name":"ISIAQ ADEAGBO","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312496.png"}}'s avatar
    Investments
    ISIAQ ADEAGBO 9th October 2025
  • 5/5

    Simple and Easy

    Monzo make it easy to invest and save.

    {"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    John S 8th October 2025
  • 5/5

    Great, simple, flexible, user friendly, customizable...

    Great, simple, flexible, user friendly, customizable and powerful service

    {"display":"R Kruger","full_name":"R Kruger","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    R Kruger 7th October 2025
  • 5/5

    My experience with Monzo has been brilliant honestly...

    My experience with Monzo has been brilliant honestly and I like the fact that it notifies me every time I use my Monzo card and... My experience with Monzo has been brilliant honestly and I like the fact that it notifies me every time I use my Monzo card and also when I get sent money, so I really do love Monzo Read more Read less

    {"display":"Antonnette I","full_name":"Antonnette I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good rewards and referals programs

    Good rewards and referals programs

    {"display":"Edvin Mars","full_name":"Edvin Mars","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1307564.png"}}'s avatar
    Investments
    Edvin Mars 30th September 2025
  • 5/5

    Very good and easy to use.

    Very good and easy to use. Great service

    {"display":"Mr Smokey","full_name":"Mr Smokey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1306675.png"}}'s avatar
    Investments
    Mr Smokey 27th September 2025
  • 1/5

    Account Clouser

    Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason... Monzo decided to close my account In September 2025, and they informed me about this in July 2025. They refused to give me any reason as to why they were going to close my account! I asked for my data from the bank, and they informed me that it will take a month for them to get my information to me (this was back in July). We are now at the end of September 2025 and I have still not received my data from them. I have provided everything to them as asked to identify myself etc etc and they are still delaying for me to receive my data. It's like they don't want to give it me and are making up excuses! Every time I call them, I am talking to different team members and have to repeat my story multiple times too (even getting through to someone is a mission). The Monzo Customer Service is terrible!! Read more Read less

    {"display":"Zenab","full_name":"Zenab","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Zenab 26th September 2025
  • 5/5

    So much easier to use and set up than other so calle...

    So much easier to use and set up than other so called main stream banks

    {"display":"P M","full_name":"P M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1154308.png"}}'s avatar
    Investments
    P M 23rd September 2025
  • 5/5

    Amazing banks

    Monza is a great bank one of the best banks I have been with it is everything you need in one place online banking is... Monza is a great bank one of the best banks I have been with it is everything you need in one place online banking is brilliant from banking savings investments and pensions this is a brilliant bank love the investment I have had a decent return for the money I put in so far Read more Read less

    {"display":"Thomas","full_name":"Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Thomas 23rd September 2025

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