Monzo reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Monzo reviews
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What is this award?
The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback. Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.
This company has won:
- Best British bank 2025
- Best banking app 2025
- Best children's financial provider 2025
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Offers exclusive rewards and discounts to customers
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Fully digital service with no in-person branches
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FCA approved and regulated
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Manage your account or policy via an app or website
Review summary
People rate this company as Excellent based on 26,098 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Monzo’s app and features make banking simple and even fun, with handy tools like savings pots, budgeting, and flexible payments. Many find the Flex Purchase credit card a lifesaver for spreading costs without stress. However, customer service often frustrates, especially when accounts are frozen or issues arise, leaving some feeling stranded and unsupported.
Positive themes
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Monzo’s app is super easy to use and makes managing money a breeze.
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Monzo Flex credit card is brilliant for flexible payments and budgeting.
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Monzo’s savings pots and challenges really help with saving money.
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Negative themes
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Customer service is often slow or unhelpful when problems arise.
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Accounts get frozen or blocked without clear reasons causing stress.
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Monzo Flex card sometimes has confusing features and limited credit card functions.
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