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Monzo reviews

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Rated Excellent 4.94/5

Monzo reviews

Verified business Last reviewed within 7 days British bank awards winner
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 26,098 product reviews

Average score of 4.94/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended positively over the past 90 days

Monzo’s app and features make banking simple and even fun, with handy tools like savings pots, budgeting, and flexible payments. Many find the Flex Purchase credit card a lifesaver for spreading costs without stress. However, customer service often frustrates, especially when accounts are frozen or issues arise, leaving some feeling stranded and unsupported.

Positive themes

  • Monzo’s app is super easy to use and makes managing money a breeze.
  • Monzo Flex credit card is brilliant for flexible payments and budgeting.
  • Monzo’s savings pots and challenges really help with saving money.

Negative themes

  • Customer service is often slow or unhelpful when problems arise.
  • Accounts get frozen or blocked without clear reasons causing stress.
  • Monzo Flex card sometimes has confusing features and limited credit card functions.
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About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

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Reviews for Monzo

Showing 11 of 26098 company reviews Last reviewed within 7 days

Fab for the kids and for me the app is easy to use a...

Under 16s account 20th March 2026

Fab for the kids and for me the app is easy to use and you have opportunities to invest and save

Rated Excellent 5/5
Read more product reviews

Monzo is the best.

Current account 20th March 2026

Monzo is the best. I would recommend it to everyone

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Used them to grow our business from 4 figures to 6 f...

    Used them to grow our business from 4 figures to 6 figures, they have supported us with new products, along with any issues we have... Used them to grow our business from 4 figures to 6 figures, they have supported us with new products, along with any issues we have had with unknown payments. All in all a wonderful experience. Read more Read less

    {"display":"Louis","full_name":"Louis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Louis 20th March 2026
  • 5/5

    2 kids accounts opened same day, halifax wanted me t...

    2 kids accounts opened same day, halifax wanted me to take them into branch during a school day and that was the only appointment they had for 3 months lol

  • 5/5

    Economical empowerment

    Monzo has given my child an opportunity to manage his finances at an early age, and gives me as a parent real time update on... Monzo has given my child an opportunity to manage his finances at an early age, and gives me as a parent real time update on when to support. I am a happy client Read more Read less

  • 5/5

    All my financial need in one place.

    So easy to use, all my financial needs in one place from current account to investing to pensions and regular savings. I even have my... So easy to use, all my financial needs in one place from current account to investing to pensions and regular savings. I even have my child’s account and a joint account there too. All so easy to transfer funds from one to the other. As for asking for payments just get someone to scan a QR code on your phone and they pay you. Read more Read less

    {"display":"Neil","full_name":"Neil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Neil 20th March 2026
  • 5/5

    I love it very good service.

    I love it very good service. I recommend everyone

  • 5/5

    I so much like Monzo because since 3 years of my exp...

    I so much like Monzo because since 3 years of my experience they are so supportive, stable with their network and when you have an... I so much like Monzo because since 3 years of my experience they are so supportive, stable with their network and when you have an issue with any payment or order and report to them the will pick it up immediately and assist you and make sure your money is refunded to you. And a lot of ways on saving that will help you. I tell people about Monzo account is very secured despite its online bank and your money is saved. Read more Read less

  • 5/5

    Simple, Smart, and Stress Free Banking

    I’ve had a great experience with Monzo the app is intuitive, payments are instant, and budgeting tools make managing money so easy. Their customer support... I’ve had a great experience with Monzo the app is intuitive, payments are instant, and budgeting tools make managing money so easy. Their customer support is quick, friendly, and genuinely helpful, which makes banking feel stress free. Read more Read less

    {"display":"Gibba J","full_name":"Gibba J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Gibba J 20th March 2026
  • 5/5

    Flex Game changer

    love Monzo Flex because it completely changes how I think about spending, budgeting, and managing my money. Unlike traditional credit cards, it feels modern, transparent,... love Monzo Flex because it completely changes how I think about spending, budgeting, and managing my money. Unlike traditional credit cards, it feels modern, transparent, and actually built around how people live today. Everything happens inside the app, and that alone makes a huge difference. I can see exactly what I’ve spent, what I owe, and how my repayments are structured in real time, which removes so much of the stress and confusion that usually comes with credit. One of the main reasons I love Monzo Flex is the flexibility—it’s literally in the name. If I make a purchase, I can choose to pay it off in full, or split it into manageable chunks. The ability to spread payments over three months interest-free on purchases over £100 is a game changer, especially for bigger expenses. Instead of taking a financial hit all at once, I can smooth out the cost without paying extra, which makes budgeting so much easier. Another feature I really appreciate is that I can “flex” past payments. If I buy something and later realise I’d rather spread the cost, I can go back and convert that payment into instalments. That level of control is something you just don’t get with most credit cards. It feels forgiving and adaptable, which is exactly what you want when managing real-life finances. The transparency is also a huge plus. Before confirming any payment plan, Monzo shows exactly how much I’ll pay each month and how much interest (if any) I’ll be charged. There are no hidden fees or confusing terms—everything is clear and upfront. That builds trust, and it makes me feel more confident using it regularly. I also love how seamlessly it integrates into everyday spending. Whether I’m shopping online or in-store, I can use it anywhere that accepts card payments, and even choose instalments at checkout with Apple Pay. It doesn’t feel like a separate financial product—it just feels like a natural extension of my bank account. Another reason I rate Monzo Flex so highly is how it helps with financial discipline. Because everything is visible in the app and payments are structured, it encourages me to stay on top of my money. It’s not just about borrowing—it’s about managing cash flow in a smarter way. It even helps build credit over time if used responsibly, which adds long-term value beyond just convenience. On top of that, there are no monthly or annual fees, and I can pay off balances early without penalties.  That flexibility makes it feel low-risk compared to traditional credit cards. Plus, features like purchase protection give extra peace of mind when spending on bigger items. Overall, Monzo Flex feels like credit done right. It’s simple, flexible, and designed around real people rather than outdated banking systems. For me, it’s not just a credit card—it’s a tool that makes managing money easier, clearer, and far less stressful. Read more Read less

  • 5/5

    Was easy to set up and seamless

    Was easy to set up and easy for both myself and daughter to track everything. Is early stages yet but everything has been seemless

    {"display":"paul ","full_name":"paul ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Under 16s account
    paul 20th March 2026

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