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Nationwide: FlexAccount reviews

View other Nationwide products
4.61
Based on 1,111 reviews, last reviewed 20th Aug 2026
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
74%
See only 4 star reviews
15%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

They are great as they have a high street presence w... They are great as they have a high street presence which reflects in their commitment to customers unlike many other banks and financial institutions ... Read more Reviewed on: 20th August 2026
Bicwyzer's avatar
Bicwyzer

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026
Colleen's avatar
Colleen
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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1111)

A good comprehensive account, but better returns els...

5
A good comprehensive account, but better returns elsewhere Reviewed on: 24th January 2026
Terry B's avatar
Terry B

Move to Nationwide. A no brainer!!

5
Transferred from another bank, couldn't have been easier. Having a local branch i can visit is a bonus. Friendly, knowledgable staff and great products. Reviewed on: 24th January 2026
Manctel's avatar
Manctel

Best Banking Service

5
Great online banking .Excellent customer service. Never had any problems. Pay you a bonus every year so far . I recommend them. Reviewed on: 24th January 2026
Geoff's avatar
Geoff

I like that loyalty is rewarded

3
I like that loyalty is rewarded through one-of thank you payments for being a member. I'm glad they got rid of the card reader, as it was too much hassle to use when you wanted it needed to make a payment but didn't have the machine to hand. I would end up transferring to another bank account in my name to make payments, even to reputable businesses. Reviewed on: 24th January 2026
Helen's avatar
Helen

Knowledgable, friendly helpful customer service.

5
Knowledgable, friendly helpful customer service. Reviewed on: 24th January 2026
Justine's avatar
Justine

Kids use it too

5
Always had a positive experience, have also set my children up with the flexOne account as soon as they are old enough. Reviewed on: 24th January 2026
M F's avatar
M F

Been with Nationwide for decades but...

4
Have been banking with Nationwide for decades without problems and up until recently I would have rated the customer service as excellent. However a recent issue with a transaction forced created a need to contact the bank and the experience was not good. The website is set up only to answer FAQs and call wait times to speak to an operator are 45 mins + at ANY time day or night. Operators give incorrect information and don't seem to be able to see or access relevant information and just provide a tel number to (Incorrect in one case!) another part of the organisation. I'm left feeling that I might as well just move to an internet only challenger bank like "Starling" and get same banking with no service and better interest rates. NW pretends to be a friendly B-S but has become as arrogant as any other bank. Not being able to use the Post office for paying in cash/checks (which other banks support ) is also a real drawback when one lives in a rural area. Reviewed on: 24th January 2026
Richard Merson's avatar
Richard Merson

Great Customer Service

5
Nationwide provide excellent Customer Service AND they offer customer training in Security, Scams, computer & phone literacy etc. Reviewed on: 24th January 2026
Dennis 's avatar
Dennis

Nationwide keeping branches open

4
Nationwide is keeping a physical branch presence, albeit on reduced days. Generally offer competitive rates on its savings accounts. Reviewed on: 23rd January 2026
Jill Knight's avatar
Jill Knight

brilliant staff in branch, nothing is too much trouble

5
brilliant staff in branch, nothing is too much trouble Reviewed on: 23rd January 2026
Adrian H's avatar
Adrian H

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