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Nationwide: FlexDirect reviews

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4.58

Based on 333 reviews, last reviewed 20th Feb 2026

3200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Nationwide is 5 star. Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (333)

great service

Good bank account, good customer service, excellent interest rate Reviewed on: 17th January 2018

Does what it says on the tin

Easy to log in, easy to navigate the website, easy to accomplish regular tasks (and fast to move money around inside Nationwide). Reviewed on: 16th January 2018

Excellent

Easy to use online and great interest rate for the first year. Reviewed on: 7th January 2018

One of the best free accounts

Excellent free account, excellent customer service, gives right to a really good savings account Reviewed on: 6th January 2018

5% on up to £2500 for 12 months

5% on up to £2500 for 12 months. Introduce a friend £100 each, moving my mother as well. Reviewed on: 3rd January 2018

Great Bank

As the Big 6 shrink and stick two fingers up to their customers, Nationwide seems to be caring, staying and supporting customers with a great range of accounts, lots of staff and excellent branches.. Reviewed on: 31st December 2017

Competitive rates

Good interest rates and customer service. Reviewed on: 6th December 2017

Great deals shame anout the app

I get excellent interest and rates at nationwide. The app however is a little tricky and you can only pay a new person by using a computer rather than just the app. Reviewed on: 26th November 2017

A good place to bank

I have banked with Nationwide for many years. I have found them to be straightforward, helpful and honest. They always try to help, and have specialist staff who are easy to contact when I need more in-depth advice. Whilst no easy access accounts offer great returns, I find Flexdirect a good product that fulfills my day-to-day banking requirements. It is easy to use and all the basics can be done at the ATM machine. A great help in very small bank that happens to very busy! Reviewed on: 21st November 2017

A mutual

As well as being ethically sound, The Nationwide BS has good accounts suitable for all. Our small local branch has been very helpful to us over the years. Reviewed on: 19th November 2017

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