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Santander: 123 Current Account (discontinued) reviews

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4.17

Based on 1,252 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1252)

Best interest rate available, but now fees are doubled

The 3% interest rate on my Santander123 current account has been the best thing about this packaged current account, and has encouraged me to move my savings here. However, the fee is now rising from £2 a month to £5 a month, which is disappointing and represents less value for money. It also provokes a negative feeling from the customer to the bank, as it feels like an unfair increase. Reviewed on: 13th January 2016

Does what it says on the tin!

If I'm being honest I originally got an account with Santander because they gave the best student free stuff. I got a free rail card, that's a third of your travel and when you're a student who wouldn't want that?! I have stuck with them because they have great customer service and have always helped me when in need! Will be banking with them for years to come! Reviewed on: 4th January 2016

The perfect current account

The santander 123 account is great for earning interest on money that can be easily withdrawn anytime you want. The cashback facility is useful, and the minimum pay in is quite low. It's a shame that the fee is going up from £2 a month to £5 a month, if you have other £10,000 its still worth it however. Reviewed on: 1st January 2016

Stolen card details

This was a few years ago now but I still tell people about how impressed I was with my bank. They realised that my details had been stolen and were being used without my knowledge before I did! They contacted me to check a whole list of transactions, many of which were not of my making. I was alarmed to learn how these individuals operate - at first, very small amounts of around £1 was spent, apparently to check that the account is in operation. Then the amounts increased to around £5, then got steadily bigger. The largest transaction was around £300 if I recall, for a new set of tyres - I don't own a car! What really offended and annoyed me was that these thieves had the cheek to set up a £5 direct debit to Christian Aid - talk about adding insult to injury! Nothing very Christian about setting up a 'charitable' donation without the givers knowledge! Anyhow, Santander were brilliant. They helped me sort out new details as quickly and painlessly as possible and reimbursed every single penny that had been stolen from me. I believe this is standard practice in banking, but I was so impressed with the speed with which they realised there was an issue, and the absolutely no quibble reimbursement of funds. They were very helpful and understanding and presented a very human face to what could potentially be a distant and faceless, huge organisation. I have banked with Santander for at least 25 years (back when it was Abbey National) and can genuinely say that, as a long term customer, they have never let me down or disappointed me in any way. Thank you Santander. Reviewed on: 1st January 2016

Price Hikes

Santander have just changed its charging policy from £2 per month to £5 per month. They persuaded me onto this bank account but did not inform me that the price would rise in the near future. I am now planning to move accounts Reviewed on: 28th December 2015

Top current account

Generous cashback on various household bills and great rate of interest for a current account. Worth the monthly fee and better than a savings account. Reviewed on: 24th December 2015

Great customer service with the best online banking website

Santander's customer service has consistently been fantastic and have been able to help with a whole range of transactions from paying bills to transferring money. The online banking site is quick and easy to use and gives a good impression for security. Reviewed on: 24th December 2015

Great account

This is a great current account- much better than most of the savings accounts currently on the market. If you are able to put £20K in and receive the 3% interest, plus cashback for certain direct debits, even with the monthly charge it is a good earner. The money is available if you need it and is transferred immediately - no hanging around for a notice period. Have been delighted with it & would happily recommend it. Reviewed on: 24th December 2015

Good rewards and hassle free

This was quick to set up and easy to maintain. It's surprising how quickly the rewards build up on day to day bills and expenses. I am pleased with this account. Reviewed on: 24th December 2015

santander are some of the best bank ive been with

i use it almost every day to buy online and in person and ive never had a problem in it Reviewed on: 24th December 2015

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