Having paid my premium for years i found i needed help. Whilst they do have a lot of their own facilities and was seen by... Having paid my premium for years i found i needed help. Whilst they do have a lot of their own facilities and was seen by their GP in 48hrs it then went downhill. I was presented with a list of professional to choose from. sounds good eh? No! its really not. If the phone is answered, availability is to be worked out and that is not always straightforward. Tests arranged were sometime NHS facilities, manned by NHS staff on lunchbreak which i found bazar. Then if you have an excess get used to demand letters from all and sundry. All of this whilst worrying about a possible life changing diagnosis. I'm three and a half months into my fist call for help a few hundred pounds lighter, still not had the problem fully diagnosed and symptoms persisting. Throughout, no correspondence from Bupa to see how i am only notices of how much everything costs. Overall, very antiquated, not quick and certainly not caring. Bupa is just an insurance company, they’re not bothered about when it’s sunny, they just want to make money. Read more Read less

it is hard to reach customer service, but once you get in, they seem to be patient and helpful. The plans are good but not... it is hard to reach customer service, but once you get in, they seem to be patient and helpful. The plans are good but not as comprehensive as other health insurance plans that I have used before for the money it is better to have a look at Other insurance before deciding on one. Read more Read less

Horrible experience! All good till we raised a claim. No communication from their side, just a general email sent once. I had to send documents... Horrible experience! All good till we raised a claim. No communication from their side, just a general email sent once. I had to send documents and call every time as they were not able to see them until I got as questioning. They want all documents ever! Delaying me for months and closing my claim every time as they said they need more notes from my dentist. AVOIDE! Money paid on insurance till now would have paid my treatments without all this stress from their side Read more Read less

Worst insurance, didn’t receive reimbursement since 1 month and no response. Never buy from them any insurance.

Bupa refusing to authorize treatment their own specialist wants to perform whilst the client is in severe pain and medically deteriorating by the day

BUPA were more than happy to take my money for overseas visitor (visa 600) cover that the govt deems necessary, however they FAILED to tell... BUPA were more than happy to take my money for overseas visitor (visa 600) cover that the govt deems necessary, however they FAILED to tell me it dod NOT include repatriation. Further to this once I had paid for the insurance for my visitor, who does not reside in australia (obviously) and does not speak English, I was no longer permitted to deal with the multiple issues that arose as they became more and more specific about what information they required. VERY FRUSTRATING AND EXPENSIVE EXPERIENCE. Go with someone else!! Read more Read less

If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently... If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently sees no issue with it. When I tried to get my money back, they promised a refund, but instead of a proper electronic refund (like literally every other business in the world), they insisted on sending a paper check. Welcome to the 1980s. It’s been over 3 weeks, and surprise: the check never arrived. This has happened more than once, and every time I reach out, I’m met with radio silence. No follow-up. No escalation. No refund. No one seems to give a single damn. The support is useless, the process is broken, and the attitude is basically: “We’ve got your money, now go away.” Honestly, it feels like I’ve been scammed by a company that pretends to be professional but can’t even handle basic billing or communication. Do yourself a favor — stay far away from Bupa. Once they’ve got your money, they’ll disappear. And if something goes wrong? Good luck ever getting it back. Read more Read less

Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't... Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't cancel via chat, can't cancel via mobile app, reaching them with a call almost impossible, have to wait on a line for 45min +....... So to put it shortly, absolutely customer unfriendly! Read more Read less

Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead