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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Amazing

5
When an where ever I am I know I can always contact them it’s so easy they have a brilliant app where I can see where my car is/do a scan of my car to find any faults/ see how much my Journey will cost / I can make my car insurance as cheap /expensive as I want it an they have a brilliant live chat on here app 10/10 for me Reviewed on: 29th July 2020
Jason Young's avatar
Jason Young

Really cool concept

5
I'm a fairly new customer and I'm impressed so far. It has excellent tracking features and a good dashboard on the app and desktop. Everything so far has been delightful and transparent. I'm only paying for the miles I use. Customer service so far has been excellent aswell. Reviewed on: 29th July 2020
Hayden C's avatar
Hayden C

BEST INSURANCE COMPANY IN THIS UNIVERSE!!!

5
I am so happy to be able to rate this company 10 stars! I wish i could give it 1000* and even then that's still not enough!! The idea of only paying what you've driven is amazing!! Amazing customer service, always prompt replies via live chat. Best insurance company ever!! Reviewed on: 29th July 2020
Mufid's avatar
Mufid

Innovative and refreshing approach to car insurance

5
I learned about By Miles from Martin Lewis' MSE site and decided to take out the insurance when it came up as best value on comparison sites. The process of applying was simplicity itself and I am very impressed by the ease of installing the tracker device and the added advantages of having the device. I cannot comment on service following a claim as I have only just taken out the insurance. Reviewed on: 29th July 2020
Robert McNeill's avatar
Robert McNeill

Excellent

5
Signed up this year. Meets my requirements to a tee. I have saved a fortune now I have retired Reviewed on: 29th July 2020
Toni Catalano's avatar
Toni Catalano

The best insurance in a pandemic!

5
My monthly bills have been £2 something £3 something £4 something For the last 3 months Reviewed on: 29th July 2020
Mo Edkins's avatar
Mo Edkins

For a person who use their car occasionally is very useful

5
Excellent service and customer satisfaction Reviewed on: 29th July 2020
Mani Chittathupara Paulose 's avatar
Mani Chittathupara Paulose

By Miles by far the best for me

5
Very happy to have my car insurance with by miles great deal all round for me Reviewed on: 29th July 2020
Don O'Connor 's avatar
Don O'Connor

Great car insurance company

5
Excellent idea for car insurance to reward those with low milage. Most competative quote by a mile for my vehicle and very easy to use app. Reviewed on: 29th July 2020
20thcenturyguy's avatar
20thcenturyguy

Thumbs-up

5
Great insurance for people who don't drive everyday. Always know what I'm spending. Informed when spend has been taken from my account. Excellent Reviewed on: 29th July 2020
Toni's avatar
Toni

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