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By Miles: Car insurance reviews

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4.90
Based on 12,966 reviews, last reviewed 19th Aug 2025
25600% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Excellent service and insurance provider! Excellent service and insurance provider! Competitive pricing, even at renewals which is unheard of and the app is very easy use. Reviewed on: 19th August 2025
SG's avatar
SG

Latest lowest rating:

2

Expensive not worth the cost will not renew Expensive will not renew feel I have to watch my journey and can’t relax I might not have money for next bill Reviewed on: 15th August 2025
Paula Reddin 's avatar
Paula Reddin
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (12966)

Superb Customer Service is Alive and Well at By Miles!

5
The best customer service I’ve received for years from people who have names and are genuinely interested in providing an excellent customer experience. Reviewed on: 18th September 2019
Steve Salter 's avatar
Steve Salter

Most brilliant and economical method of car insurance, well done.

5
Friendly, helpful and the above says it all, thank you. Reviewed on: 17th September 2019
Jane's avatar
Jane

Insurance that gives me control

5
I've been so frustrated with the old model of insurance, tied to random allocations of estimated mileage. By Miles is a brilliant service that really serves those of us who use cars intermittently. Hugely impressed!! Reviewed on: 17th September 2019
Graham Alexander's avatar
Graham Alexander

Great service for low mileage user

5
Simple concept and easy to set up. Highly recommended. Reviewed on: 16th September 2019
K8M's avatar
K8M

Fantastic service that is a must for low mileage drivers!

5
By Miles has been a life changer for me. I only use my car for short distances so paying high insurance premiums has always been something that has caused me a great deal of stress. It's always felt disproportionate to the amount of driving I have done and I seriously considered selling my car a number of times as the costs do add up. Since switching to By Miles, my yearly insurance cost has reduced to nearly a third of the cost of my previous insurance and the money I have saved has reduced my stress levels considerably. I was able to pay for an MOT and service with much less worry and and it even allowed me to go on short holiday which was great. I have recommended By Miles to a number of friends who have all been impressed with the competetive pricing and the app which allows you to track and monitor your travels. I also love that the app allows you to contact By Miles using live chat. I had a query about the service and didn't want to start using my car before I could clarify the terms with them. I was able to get hold of a knowledgeable reprensentative almost instantly and I was able to use the car straight away. This was in stark contrast to my previous insurers who would keep me on hold for several minutes and redirect my call to different departments. I can't stress how important a company like By Miles and the service they offer is for low to mid mileage drivers that feel penalised by insurance companies for owning a car. I hope they continue to be as competitive in pricing and the service remains as excellent as to what I have experienced so far as they have been a revelation for me. Reviewed on: 16th September 2019
Kamran's avatar
Kamran

Just, well, perfect!

5
I’ve never had such a superb car insurance. Working abroad three months on three months off this insurance is perfect for me! I can’t thank James the CEO of By Miles enough for having the gumption for starting this fantastic company! Reviewed on: 16th September 2019
Bob's avatar
Bob

Very SIMPLE!

5
It is very easy to set up and fantastic extra bits such as business insurance, free No Claims Discount protection. Also everything can be deal with via live chat on website or the app. Reviewed on: 16th September 2019
Davy's avatar
Davy

Perfect flexibility

5
For someone of my age to have the flexibility of insurance by miles with a low fixed fee is perfect. For OAPs, this is the perfect product! Reviewed on: 16th September 2019
Yakub's avatar
Yakub

BRILLIANT.

5
I could not believe my luck. Finally and certainly not before time, does an insurance company offer a real deal, especially for those of us infrequent users, like me, that use their car for a weekly shop and very little else. Not only that they send their little (big brother) gadget by post that you can plug-in by yourself. My last company had to send an engineer, for almost an hours work, to take half the dashboard apart to install their gadget. You would be forgiven for thinking that this occurred 'back in the day'. Just last year in fact. I can't begin to express the relief (cue audible sigh of relief) I feel, as a long-term user of car insurance (50 years) to finally have some common sense and clarity. Necessary proof of Insurance is translated into 5 other European languages. Their constant reminder on the website of their contact details if help is needed are many, cristal clear and so reassuring. However, the 'proof of the pudding is in the eating' as the saying goes. I had to put it to the test as I completely messed up on my start date. They passed with flying colours ticking all essential boxes. They were polite, friendly and efficient. They took what I saw as a disaster and turned it into a delight. Their website does not need a degree in computing to navigate it. It's more than 'user' friendly, it's human' friendly. Even so far as it not being necessary to have a smartphone. It makes the whole process so very simple and dare I say it, pleasant. I will no longer have the yearly nightmare to find the best car insurance because I ain't going nowhere else, baby. For the first time in years, I look forward to not spending frustrating hours on the computer searching and filling forms etc. etc. No longer feels like wading through an endless deep swamp for hours. More like a pleasant dip in a warm tropical ocean. By Miles documents are all clearly worded and although I searched really thoroughly the dreaded fine-print is pleasingly absent. Sincere thanks to all at BY MILES which, in my vast experience, beats ALL the other companies BY MILES. Reviewed on: 16th September 2019
Diana de Kort's avatar
Diana de Kort

They are the best

5
By Miles is the best insurance company out there! Reviewed on: 15th September 2019
S Allen's avatar
S Allen

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