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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Reliable

5
Easy to understand and reliable Reviewed on: 16th August 2022
Kuldeep Singh's avatar
Kuldeep Singh

By Miles is the best by miles

5
For low mileage drivers like myself there is no other car insurance company that comes close. Great website with home dashboard to keep track of journeys and the cost per trip. By Miles colleagues always very helpful if I have any queries. Definitely 5***** service. Reviewed on: 16th August 2022
Glesni Seren's avatar
Glesni Seren

Great pay as you go

5
Why not pay for what you use .. my bill has been as little as 67p to £28.00 a month, all depends how much you use the car it's great Reviewed on: 16th August 2022
lisa frangleton's avatar
lisa frangleton

Excellent customer service

5
Had a query regarding the box that I had to fit in my car, sent an email, expecting to have to wait a few days for a reply. Within minutes, I received a reply and my query was easily sorted out. Each month, I get an email letting me know that a statement for the mileage I’ve accrued for that month is being processed, then I get the statement, confirming the mileage and monthly price. It’s so simple and easy, wish I had know about this company a few years ago instead of paying way over the odds for the low mileage I do. Also, I feel reassured that if my vehicle is stolen, it can easily be tracked and found. Reviewed on: 16th August 2022
angela darraugh's avatar
angela darraugh

Brilliant

5
The whole process was easy to understand from buying the insurance to installing the mileage tracker in the car. An additional feature that i love is you can work out how much a journey is going to cost aslong with doing a diagnostic test on the vehicle to see if there are any issues. Great Reviewed on: 16th August 2022
Amar 's avatar
Amar

Works for me

5
Good product due to my circumstances I am a hgv driver an park my car for a week while I am away so it’s not big mileage so it works for me Reviewed on: 16th August 2022
John Paul Barry's avatar
John Paul Barry

Innovative way of insuring a car

5
This insurance model incentivises the driver to leave the car as you pay by mile. This is a model I really like as it (a) saves money but also (b) is in the spirit of sustainability. Also - having a tracker in the car is fantastic in case the car is being misplaced or stolen. All in all a very positive experience so far. Reviewed on: 16th August 2022
Annett's avatar
Annett

Very good company

5
Cheap and reliable and ı Recommend to everyone. Reviewed on: 16th August 2022
meryemselcuk11111@hotmail.com's avatar
[email protected]

EASY PEASY

5
I usually find doing things on line very difficult if not impossible but the lovely assistant at By Miles talked me through the whole procedure and made it easy peasy. I willrecommended these insurers to all my friends Reviewed on: 16th August 2022
Angela Sandler's avatar
Angela Sandler

An excellent service never had a problem

5
I have been with this company for 5 years and they are excellent to work with Reviewed on: 16th August 2022
Antony O'Neill's avatar
Antony O'Neill

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