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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.88 (13080 reviews)

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4.88

Based on 13,080 reviews, last reviewed 17th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13080)

Review of the By Miles, Car insurance:

Easy and affordable

I've been with them for a few years and have saved myself ££££s Reviewed on: 12th August 2022

Most cost effective fo4 sure

This I stance gives me a freedom of choice. Especially when I can't use y car. Top company always telling my friends x Reviewed on: 7th August 2021

Different

Easy to talk to no queuing and waiting to give details,the app has everything even vehicle tracking. Brilliant idea by BY MILES Reviewed on: 7th August 2021

Simple product, great customer service

The industry has been crying out for a product like this for years. Combined with the excellent customer service and assistance to get started - this is a winning formula. Reviewed on: 7th August 2021

Got a quote last year but was not sure, however after a traumatic renewal quote decided to try again, have now been with them for about 6 weeks and have to admit to being impressed

Had a no fault accident while covered by previous insurer was mortified on renewal being triple previous year was told ohh well it cost us as we had to pay put your claim!! Sorry you recovered all costs. Then discovered they had only doubled up on claim, result total loss of cofidence in them, got a requite from By Miles and have been very happy with service so far which includes a vehicle change and immediate lowering of my premium. Reviewed on: 7th August 2021

Fantastic I Durance Company

I've been with By Miles for a year and and just renewed. I love that I only pay for the mileage that I use. There is no insurance company like that and I would recommend to all my family and friends. Great value and offers the same range of cover and benefits like any other company. Thank you for making my life so easy By Miles. Reviewed on: 7th August 2021

Great insurance. Know exactly what your spending.!

Great insurance Can track every journey Reviewed on: 7th August 2021

Brilliant service and Fantastic savings

After years of being ripped off I joined the By Miles family three years ago and have never looked back. Being a low mileage car user, they has saved me hundreds in insurance costs and when there has been an issue or a query, their friendly service staff respond quickly and clearly. Highly recommended. Reviewed on: 7th August 2021

Fantastic

As someone who doesn't drive great distances, I find this is a much fairer way of paying my car insurance. Have had great service whenever I've contacted the office. I have recommended ByMiles to many people Reviewed on: 7th August 2021

The best deal for low mileage drivers

The only car insurance that fully embraces and compensates low mileage drivers - By Miles are by far simply without equal! Reviewed on: 7th August 2021

Great insurance cover for my current needs, however...

Great insurance cover for my current needs: since the start of the pandemic my entire car use has changed dramatically, and the policy afforded by ByMiles has helped save me a lot of money while still giving full cover and peace of mind. However, due to a serious screw up on their behalf at the start of my policy, I can't give them full marks. Essentially I had 10 years no claim discount to carry over from my previous insurance company. They claimed they couldn't find it, so I found it for them. Then when I found it for them, they said it wasn't valid because the previous insurance company hadn't validated it, so I got the previous insurance company to validate it. Then they said still couldn't accept it because they couldn't get it validated even though I had done all the leg work for them, I even gave them the contact information of one of the managers of the previous insurance company, and the written letter of certification from that manager, to ByMiles AND this still wasn't enough. Eventually, the manager from the previous policy called ByMiles to confirm the NCD I hold and ByMiles finally relented, but only after threatening to close my policy and leave me insurance-less over night. Other than that, they've been fab. Reviewed on: 7th August 2021

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