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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Transparent and modern customer service

5
Good experience overall, so much so I've renewed again. By Miles' policy is clear and I really like the customer service as its online ane I can use it whilst working or carrying out chores Reviewed on: 4th August 2021
Haroon Naheem's avatar
Haroon Naheem

Great idea; brilliant customer service.

5
The best customer service I've come across. So responsive and polite. Feel in very safe hands. Reviewed on: 4th August 2021
davidj's avatar
davidj

Best Insurance Ever

5
Has halved my annual premium without sacrificing my cover. Helpful and quick responses when I have a query. Reviewed on: 4th August 2021
Danielle-Jade Neil's avatar
Danielle-Jade Neil

Cheap up front cost, good app, good value

5
Nice to pay up front just to cover the car for the year and then only pay for further insurance as you use it. The app is good for tracking your spending and trips. Good value over all Reviewed on: 4th August 2021
Thomas Wylie's avatar
Thomas Wylie

Cheap and easy to set up

5
Not had to claim so can’t comment on what great process is like, but the policy was very cost effective and the help functions have been great. Easy to set up and nice to see this sort of policy where you pay for what you need! Reviewed on: 4th August 2021
Alex's avatar
Alex

Excellent customer service

5
Customer service is excellent and the advisors know their stuff. Quick call backs and contact. And good value car insurance as well. Reviewed on: 4th August 2021
Kay Evans's avatar
Kay Evans

The best by miles!

5
Have been with By Miles for almost two years and without a doubt will stay for a third when renewal comes up! Have recommended to friends and even got free miles but I’d have recommended anyway! Reviewed on: 4th August 2021
Ali 's avatar
Ali

Great insurance company

5
Brilliant assistance on the app available and you only pay for what you use. This is the first time I have stuck with the same insurer on renewal rather than changing. Thank you Reviewed on: 4th August 2021
Christy smith's avatar
Christy smith

Excellent policy...Great price

5
This product is brilliant as some months I drive less so I pay less. Overall excellent app and service. Reviewed on: 4th August 2021
Gee's avatar
Gee

Excellent value for money

5
If you really don’t drive many miles but occasionally do and want to feel like you’re in control of how much it is costing you, then By Miles is an excellent car insurance company. I’ve been very happy, the little box is very simple to install and the customer service and app is also very user-friendly. Reviewed on: 4th August 2021
Victoria's avatar
Victoria

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