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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

Review By Miles: Car insurance now

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By Miles Car insurance reviews (13081)

Easy and cost effective

3
Great offer and seems fair enough pricing than most main companies Reviewed on: 9th September 2020
Abdulaziz's avatar
Abdulaziz

Excellent customer service

5
Had trouble connecting my Tesla to my By Miles account and the service they provided was excellent and very understanding. Have already recommended the company to family and friends. Reviewed on: 9th September 2020
Dave's avatar
Dave

Cheapest insurance that I hv ever paid for in 30 years!!!!!

5
Stephen was extremely helpful as I couldn’t manage to plug in tracker. Even after office hours he kept in touch Reviewed on: 9th September 2020
Sehba Wahid's avatar
Sehba Wahid

Great value

5
Really easy consumer friendly insurance company. If you use your car for personal use it is a no brainer Reviewed on: 9th September 2020
Mike Inman's avatar
Mike Inman

Great product

5
Easy to deal with no fuss straight talking will use again Kind Regards Michael Harper Reviewed on: 9th September 2020
Michael Harper 's avatar
Michael Harper

very good communication and great value

5
everything went smoothly with the car change over not used the new car as yet but up to now everything as gone smoothly would recommend this company 5* Reviewed on: 9th September 2020
John Eliot's avatar
John Eliot

The most practical and fairest insurer

5
I experienced the customer service to be excellent in setting up my car insurance and a provider who seems to be the most fairest and practical from the industry. It is not yet able to insure all types of drivers and cars but I am sure this is something they will resolve in time and maintain their fairness in price. Their App is so ideal and very easy to use, whilst keeping the customer up to date. I am a satisfied customer so far and have recommended to many family and friends to use their service as a car insurance provider. I have not yet experienced their service when dealing with claims and hopefully will not need to but I do feel the reassurance that if this unfortunate circumstanceS were to arise they would Competently resolve the matter. Well done and keep up the value for money for all your customers! Reviewed on: 9th September 2020
M Ghaffar's avatar
M Ghaffar

Excellent Hassle Free Company!

5
Since signing up with By Miles, I have had zero issues. Billing online is extremely efficient and it’s charges are extremely straightforward. Reviewed on: 9th September 2020
LM's avatar
LM

Well deserve

5
Really satisfied for this company,,services is very good Reviewed on: 9th September 2020
Rogelio Valdez's avatar
Rogelio Valdez

A great and fair way of insuring.

5
A different way to provide car insurance. It is more bespoke, gives great value and is much fairer to low mileage drivers. Customer service staff are professional and respond quickly and efficiently to any concerns. Reviewed on: 9th September 2020
B. Gill's avatar
B. Gill

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