They have stole my money

Worst bank ever and I am on the brink of losing my business as they keep saying they cannot find international payments, can't speak to anyone in payment department and customer service are all incompetent and I do not know where to turn Avoid at all cos Read more

Worst bank ever and I am on the brink of losing my business as they keep saying they cannot find international payments, can't speak to anyone in payment department and customer service are all incompetent and I do not know where to turn
Avoid at all costs

Reviewed on 11th May 2022

Julie Howie

Avoid this bank at all cost!

Avoid this bank at all cost! Opening a business account was very straight forward and for the first 2 weeks we deposited our takings. Then without warning they froze our account with a message to call customer services . On calling customer services they Read more

Avoid this bank at all cost!
Opening a business account was very straight forward and for the first 2 weeks we deposited our takings. Then without warning they froze our account with a message to call customer services . On calling customer services they said the account was under review and someone would be in contact within 48 hrs. TWO weeks later I finally got a call asking for some documents to prove our business was legitimate and where our funds were coming from . I sent all the relevant documents straight away and got an email back telling us the review would be done within 5 days and if we did not hear back from them in that time the account would be unrestricted. That was 2 weeks ago !!
I have emailed the complaints department twice , you only get an automated reply . I have called customer services every 3 days only to be told the account is under review, some one will be in touch , which never happens .
Reading the reviews on Google and trust pilot this seems to be common practice. I wish I had read them before opening an account.
I am now considering taking legal action in the form of a class action law suit due to the financial and mental distress this bank has caused so many of its customers

Reviewed on 27th April 2022

Simon Fenwick

Reliable ,Safe, just like a bank

I got this cashplus card about three years ago, when I needed to put aside some savings to manage my money better and also as an easy tool to travel. So fars I am very impressed with services, despite my first worries when I lost my very first card as a r Read more

I got this cashplus card about three years ago, when I needed to put aside some savings to manage my money better and also as an easy tool to travel. So fars I am very impressed with services, despite my first worries when I lost my very first card as a result of pocketing in supermarket. Advisors were very helpful and now when everything can be managed online I love it even more. Also I appreciate ability to boost my credit. Finally I am in full controll of my spending and getting slowly better off from my initial financial situation after a terrible divorce. I cannot thank Cashplus Bank enough.

Reviewed on 26th April 2022

M Ourtane