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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.77 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Holiday Insurance

It was quick and easy to obtain a quote and then proceed with insurance cover at a very good price. A lovely touch to receive a text after the holiday to see if everything ok or we needed their help with anything. Reviewed on: 21st August 2019

super all round service

Easy, simple application . Swift no- nonsense claims . Helpful advice on Air Strike insurance coverage . First class service all round , and excellent value for money .Nice people . Reviewed on: 21st August 2019

Great deals and service

Prompt customer service, decent application. Reviewed on: 21st August 2019

Excellent

Good value for money, real easy to purchase, and the use of the travel mate app me at it was easy to access all the necessary documents if needed. Reviewed on: 21st August 2019

Easy & great!

Easy to manage / simple to use. Loved how easy it was to renew too. The app is great and there are lots of added extras that you don’t get elsewhere. Always having my annual travel through you guys. Thanks! Reviewed on: 21st August 2019

Happy customer !

I had to cancel a trip abroad due to an injury, the customer service helped me to understand how to claim and it only took couple of days to receive my compensation. Very happy. Reviewed on: 21st August 2019

Really good service

Nothing was to much trouble thank you Reviewed on: 21st August 2019

Amazing service

My wife fell over and broke her arm whilst we were holidaying in Cyprus last September. Just one call to Cedar Tree and they handled absolutely everything quickly and efficiently. The service provided was superb and I would never use another insurance provider again. Reviewed on: 21st August 2019

Quick efficient service

I called the claims line following an illness on holiday which resulted in a visit to the doctors. I was emailed claim forms within a few minutes which I completed and scanned back with receipts etc. A few days later I received an email to confirm payment would be made in 3-5days. Great easy to use service Reviewed on: 21st August 2019

Travel insurance

Affordable insurance that covers you across many ways, for a decent excess amount, would defiantly return and recommend Reviewed on: 21st August 2019

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