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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.84 (435 reviews)

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4.73

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Excellent Website and Customer Service

Only Insurance Company I have used for the last number of years. Great Customer Service and simple easy to read documents. Reviewed on: 26th August 2019

Easy, simple & good value

Cedar Tree are good value for money and easy to set up Reviewed on: 25th August 2019

Great value and service

Very helpful, great value and service Reviewed on: 25th August 2019

Easy set up

Easy set up and good comms but I haven’t had to claim yet and hopefully will not have to. Reviewed on: 24th August 2019

Peace of mind

Reassuring support for a service you don’t really want to use Reviewed on: 24th August 2019

Excellent cover and service

So easy to set up, easy to understand and customer service was excellent. I would highly recommend to friends, and family and anyone else Reviewed on: 24th August 2019

Easy to access the right policy for family of four.

Spoke to customer advisor we accessing another policy on behalf of other family members. Advisor attentive and helpful . Quick and efficient service. With good cost effective policies. Reviewed on: 24th August 2019

Totally recommend

Never had a problem with Cedar Tree Insurance.. Everytime I have phoned I've never had to wait long before anyone answers.. Everyone is always so polite and very helpful.. Would totally recommend this company... I am very happy with the service that I have received from them... Reviewed on: 24th August 2019

Good value

After searching several companies I chose Cedar tree as I have medical issues and they were better value than more well known companies. Reviewed on: 24th August 2019

Very good insurance

I was very happy having Cedar Tree travel insurance abroad. Feeling save and comfort. Reviewed on: 23rd August 2019

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