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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.77 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

GOOD VALUE FOR MONEY

i have only ever had to make one claim with cedar tree insurance, it was dealt with very quickly and to my satisfaction, the insurance is cheap and covers most things, easy to deal with. Reviewed on: 20th August 2019

Easy, accessible and understandable.

Found the site easy to navigate and they kept me up-to date with the necessary info., communications were very good. Reviewed on: 20th August 2019

Quick & Simple

Quick and simple website, easy to read sets out clearly the different standards of cover available. Better still offers a discount on your next policy purchase. Reviewed on: 20th August 2019

Easy

Easy online insurance. Straight forward instructions and good value Reviewed on: 20th August 2019

Every thing in the app

All the information you need whilst on holiday on the phone app, no searching for phone / policy numbers or details, gives local information of hospital / doctors of where your staying, never used it but looks so easy in an emergency Reviewed on: 20th August 2019

Great service quick and friendly

I got my cover in a few minutes. This was the best cover and price that I could find on the internet. The staff were knowledgeable and helped me on a few point that brought the price down a bit. Reviewed on: 20th August 2019

Brilliant

Very reasonable prices when going away on holiday Reviewed on: 20th August 2019

No hassle.

No hassle, very reasonable prices for when going away on holiday. Reviewed on: 20th August 2019

Easy to use website, great cover and quick claim process

I found the Cedar Tree website easy to use and the different levels of cover were explained well which we great as I needed cruise cover. We unfortunately had to make a claim when we had returned from holiday but the process was straight forward and relatively quick. Reviewed on: 20th August 2019

So easy!

In this day and age when everything seems to be such a hassle and big fuss with the simplest of things these days. It was a breath of fresh air to renew my insurance once again for another year, and it was made so easy. So quick and easy was it, I will be looking at changing all our insurance needs over to Cedar Tree now we have found them. Just wish we found them sooner, and wouldn't think twice to recommend them to anybody. Reviewed on: 20th August 2019

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