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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.84 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Excellent insurance

Didn’t have to use it but felt safe knowing it was there. Reviewed on: 22nd August 2019

Simple & easy

Cedertree is simple & easy and I will be using it for my insurance going forward... great value for money Reviewed on: 22nd August 2019

Great customer service

When claiming for a delayed flight the process was extremely straightforward and settled quickly. Reviewed on: 22nd August 2019

5 star service

It was so easy to book my travel insurance online with cedartree - just a couple of clicks and I was good to go! They provided the best value for money. Having the app on my phone makes it so much easier than having to travel with lots of paperwork. Reviewed on: 22nd August 2019

Competitive pricing, great customer experience

I took out an annual family worldwide policy, documentation was all easily available. I also had to call during the life of the policy to explain about a new medical condition, all handled very professionally and policy updated. Reviewed on: 22nd August 2019

Overall good experience

Everything included. Clear and very well explained. Would be happy to use again for my trips Reviewed on: 22nd August 2019

In the forest of travel insurance Cedar tree stands tall.

Easy to deal with.super staff if you ever have a query.feel confident with them behind us. Reviewed on: 22nd August 2019

Excellent customer service

Easy to contact over the phone and matters dealt with by efficient, professional staff. We appreciate the contact from Cedar Tree both prior to and returning from holiday. Reviewed on: 22nd August 2019

Right product, right price

Getting the insurance was quick and easy via the website. The price was very good and covered all my extra needs for medical and gadgets! Reviewed on: 22nd August 2019

Excellent annual travel insurance

The web application was very straightforward even with medical disclosures. Very good coverage and love the app for policy so that it’s available at any time! Will definitely continue using this insurance. Well done! Reviewed on: 22nd August 2019

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