Write a review

Charter Savings Bank: Fixed Rate Bond reviews

Name: Fixed Rate Bond
Rating: 2.7 (64 reviews)

View other Charter Savings Bank products

2.99

Based on 64 reviews, last reviewed 13th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

51%

Latest highest rating:

5

COMPETITIVE COMPANY very helpfuland informative with products a nd services for ISA FUNDS ETC Reviewed on: 13th June 2025

Latest lowest rating:

1

CharterSavings bank unprofessional and inflexible. CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to ... Read more Reviewed on: 29th January 2024

Read all reviews See your review

About this product

Charter Savings Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Charter Savings Bank's customer service? Smart Money People is fast becoming the UK's leading source of independent Charter Savings Bank bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

Charter Savings Bank Fixed Rate Bond reviews (64)

Review of the Charter Savings Bank, Fixed Rate Bond:

CharterSavings bank unprofessional and inflexible.

CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to add funds online. A standard reply asked me to find a form, print it out and post it to them ( but would not guarentee action until up to 15 days). When the form reached them after their date of 30 days, which they had not mentioned when they asked me to send the form in 4 days! they refused to accept my money...Unbelievablely unprofessional and inflexible position. So disappointing. To compare I have just set up to move that money with 4 clicks on line to an ISA with Skipton building society...what a difference .Go there dont invest in Charter, they cant be bothered to help a customer (45 minutes on the phone too). Date of experience: 29 January 2024 Reviewed on: 29th January 2024

Top class sevice

Been with Charter for about 18 Months with no problems ,first class sevice. Reviewed on: 27th November 2021

A Fair Return on Your Funds

We're all well aware that interest levels on savings are not what we would like on our savings and we search for the best deal around with a bank or building society we know and feel we can trust. Well I've dealt with Charter Saving Bank over a good number of years and have been impressed with the interest rates offered and also the quality service experienced as an account holder. Give Charter Saving Bank a look before entrusting your hard earned cash to just another bank. They've done well for me! Reviewed on: 11th September 2019

Outstanding

Very good would highly recommend Reviewed on: 2nd June 2019

Never a problem

I have saved with Charter for a few years and have never had a problem, it seems that reading through the reviews that some customers do not read the small print and Ts & Cs and are not fully aware of the contract they are entering in to. Reviewed on: 30th May 2019

POOR CUSTOMER SERVICE

OPENED A FIXED RATE ISA, HAD HEARD HOW THEY GIVE YOU A LOWER RATE AFTER YOU'VE PUT YOUR MONEY IN, AND NONE OF THIER PAPERWORK STATES THE RATE I OPENED IT AT, SO HAVE WRITTEN TO THEM TWICE TO CONFIRM THE RATE IN WRITING BUT NO RESPONSES IN A WEEK BY EMAIL. MY BANKS FRAUD SQUAD HAD CONTACTED ME TOO ABOUT OPENING THIS ACCOUNT WHICH THEY DONT NORMALLY DO WHEN OPENING NEW ONES, SO DECIDED TO GO ELSEWHERE AS GUT FEELING DOESNT FEEL RIGHT Reviewed on: 1st May 2019

Take your money not happy to give back

As with a number of reviews I have read here on fixed or notice accounts, should your circumstances change the bank expect you to prostrate yourself before them with a begging bowl to access even a small part of your funds. As with others I offered to pay any penalties they required but they were completely intransigent. I had to call down on some of my pension with a considerable financial penalty to cover a set of circumstances totally beyond our control. DO NOT USE THIS BANK Reviewed on: 30th April 2019

Tried to open a one year bond.

Tried twice to open a one year bond. Completed the online application and posted off proof of identification (not freepost like others). Emailed to query why I heard nothing. They replied saying could not discuss via email. Rang twice to find out what was happening and was told that that they were still checking id (after two weeks!) You're required to make deposit within 14 days??! Three weeks later still not heard from them. I've now given up! Their loss. Reviewed on: 25th January 2019

Very simple to open and a great interest rate

I found it very easy to open my account. It was all online and I completed it very quickly. One time I forgot my password and phoned up, they were lovely people and couldn't do enough for me and helped me set up a new password. I went to Charter as they had the best interest rate, and I'm so glad I did - they've made everything very simple. Reviewed on: 21st January 2019

Good Honest SAVINGS WITH BEST RATES OFFERED.

Excellent service online, safe. with constantly best rates offered. Reviewed on: 7th November 2018

Appalling

Horrific customer service. Hard to get hold off and attitude issues if you ever even get hold of them. Reviewed on: 19th August 2018

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Fixed Rate Bonds
from FirstSave 1.81 from 6 reviews
Fixed Rate Bond
from Principality Building Society 4.32 from 15 reviews
Newcastle Fixed Rate Options Bond
from Newcastle Building Society 3.00 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub