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Charter Savings Bank: Fixed Rate Bond reviews

Name: Fixed Rate Bond
Rating: 2.7 (64 reviews)

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2.84

Based on 64 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

51%

Latest highest rating:

5

COMPETITIVE COMPANY very helpfuland informative with products a nd services for ISA FUNDS ETC Reviewed on: 13th June 2025

Latest lowest rating:

1

CharterSavings bank unprofessional and inflexible. CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to ... Read more Reviewed on: 29th January 2024

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Charter Savings Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Charter Savings Bank's customer service? Smart Money People is fast becoming the UK's leading source of independent Charter Savings Bank bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

Charter Savings Bank Fixed Rate Bond reviews (64)

Review of the Charter Savings Bank, Fixed Rate Bond:

Very BAD first impressions

It appears the only good thing about CSB is their competitive interest rates. That is, if you can manage to open an account with them in the first place. The application process on their website is very cumbersome and full of glitches, at every step. Ridiculously, they ask for 3 security questions but limit the answers to strictly no spaces and a certain number of characters. Makes no sense if your answers require two words or more. But the frustration doesn't end there. In my case, their system wouldn't recognise my nominated current account (odd, given that another Saver I opened with a different bank recently had no troubles at all), but to add insult to injury, they then demand you post (signed delivery) bank statements to their office as evidence. As it happens, my current account is a digital bank and they don't post out paper statements. I mean, come on, it is the 21st century is it not? I find it somewhat hypocritical that CSB (an online bank, no less) insists on such dated procedures. I thought I was opening an account with a modern, digitally-friendly bank. But, clearly not. According to their paperwork, they respond to queries via email within 2 working days. Well, they don't respond within this timeframe as I discovered, and I'm not waiting around to find out if they can be bothered to assist later. First impressions are everything. They can forget my application now. Best depositing cash with a more reliable and efficient bank! Charter Savings clearly have a long way to go before they're up to the standards of other digital/online banks. In the meantime, I'd recommend AVOIDING. Don't be tempted by their interest rates – you'll regret it. Reviewed on: 27th June 2023

Not sure

I've found getting in contact with Charter Savings Bank to be quite difficult. You don't need to have a branch to manage a savings account like this, but good telephone support is important, so I hope things get better here. Reviewed on: 2nd September 2015

Average rate

I found the online services decent and rate is acceptable given the current climate. Reviewed on: 29th June 2015

Poor Phone pickup

There is no point starting a new bank to compete with others if we can't get through on the phones. If I can't get through to someone to query about their accounts why would I trust moving my account to them. Have been trying all morning and put on hold, not told where in queue, no chance to leave message so can get back to me. I have a day job too so can't spend all morning on the phone. Keep getting told by automated message can submit secure message, thanks, but I need to know now not wait x amount of days before I get a response. Won't be using these.. Reviewed on: 27th April 2015

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