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Chase Bank: Current account reviews

Name: Current account
Rating: 4.85 (49011 reviews)

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4.85

Based on 49,011 reviews, last reviewed 23rd Jul 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Very pleased Really easy to manage my account. The 2% cashback is a real help Reviewed on: 23rd July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49011)

Brilliant experience with great offer of 1% cashback.

Brilliant experience with great offer of 1% cashback. Reviewed on: 16th February 2024

Chase UK Current Account Review

've been using Chase UK's current account for a few years now, and here's my honest and detailed review based on specific criteria: Digital Experience: Chase UK's online and mobile banking platforms are user-friendly and intuitive. I appreciate the ease of navigation and the comprehensive range of features available. From managing standing orders and direct debits to viewing transaction history and setting up savings goals, the digital experience is seamless. However, there have been occasional glitches with the mobile app, such as delays in updating transactions. Fees and Charges: Chase UK is transparent about its fees and charges, which I find commendable. While the basic account comes with no monthly fees, certain services like overdrafts and international transfers incur charges. However, these fees are clearly outlined in the terms and conditions, allowing customers to make informed decisions. One drawback is the relatively high overdraft fees compared to some competitors. Customer Service: My interactions with Chase UK's customer service team have been generally positive. Whether through online chat, phone support, or in-branch assistance, the representatives have been courteous and helpful. However, there have been instances of longer wait times during peak hours, which can be frustrating. ATM Access: Chase UK boasts an extensive network of ATMs across the UK, making cash withdrawal convenient. I rarely encounter issues finding a fee-free ATM, even in less populated areas. However, there have been instances where certain ATMs were out of service, causing inconvenience. Interest Rates: Chase UK offers competitive interest rates on savings accounts linked to the current account. While this is a definite benefit for those looking to grow their savings, the rates are subject to change and may not always be the highest available in the market. In conclusion, Chase UK's current account offers a solid digital experience, transparent fee structure, and reliable customer service. While there are minor drawbacks such as occasional mobile app glitches and longer wait times for customer support, the overall banking experience is positive. I would recommend Chase UK to individuals looking for a dependable and convenient everyday banking solution. Reviewed on: 16th February 2024

Easy to use, good interest rates

Easy to use, good interest rates Reviewed on: 16th February 2024

Great cashback offer!

Great cashback offer! Very easy to use app. Great spending insights. Cool looking card. Reviewed on: 16th February 2024

Excellent service and communication.

The change from my old bank to the new Chase current account was easy and seemless. Any debit or credit I receive instant confirmation. Chase answer any queries very quickly. Very pleased with the service. Reviewed on: 16th February 2024

Very efficient easy to use and secure system.

Very efficient easy to use and secure system. I have full confidence with Chase Reviewed on: 16th February 2024

Earn rewards when spending, it is great!

Earn rewards when spending, it is great! Reviewed on: 16th February 2024

Very easy to use app and receiving money back on pur...

Very easy to use app and receiving money back on purchases is great. Also interest on savings is very good Reviewed on: 16th February 2024

It’s easy to use , I’m not tec savvy but I don’t hav...

It’s easy to use , I’m not tec savvy but I don’t have a problem with chase Reviewed on: 16th February 2024

It's a great bank with great rewards

It's a great bank with great rewards Reviewed on: 16th February 2024

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