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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 10th Sep 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Brilliant security checks. Brilliant security checks. Great communication. Very good offers, amazing app. Great accessibility and flexibility Reviewed on: 10th September 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Review of the Chase Bank, Current account:

Great debit card for using abroad with no charges.

Great debit card for using abroad with no charges. 1% back on most purchases (limit). Reviewed on: 27th February 2025

Fantastic Bank.

Fantastic Bank. I have been using Chase card for 9 months now and so far I am absolutely delighted. Used it abroad with no problem whatsoever. I can highly recommend it. Reviewed on: 15th February 2024

Every time i moved a lot of money they make sure i k...

Every time i moved a lot of money they make sure i know what am doing Reviewed on: 15th February 2024

Simple banking, with a decent interest rate

Simple banking, with a decent interest rate and an easy to use app. And no foreign transaction fees Reviewed on: 15th February 2024

App experience and offerings

Chase has some very nice offerings such as 1% cashback on most of the purchases I make, and a savings account with 4.1% interest, but the app is why it is the current account I use the most. It's very straightforward to view my purchase history, view spending per day/week/month in charts, and it's not clunky to authenticate with as with other banking apps. I hope they make these features available on laptops someday, but for now the app is more than fine for my needs. Reviewed on: 15th February 2024

Awesome experience on app and secure transfers.

Awesome experience on app and secure transfers. Very easy interaction on app. Reviewed on: 15th February 2024

Excellent cashback service.

Excellent cashback service. Easy to use app with a simple interface. Reviewed on: 15th February 2024

Good Value for money - customer service is frustrating.

Chase do not seem to have a good system for giving customers information on their accounts. They send notifications that cannot be re-sent and customer agents cannot trace the content. Responses on their chat system are quick, but agents change within minutes and don't seem to read previous history or any query. Therefore account queries can be frustrating and turn to complaints quickly. The bank does give good value for money, but needs to provide cards for a second card holder and sort out their method for dealing with frozen cards. It is difficult to re-intate a card that has been locked due to a questionable transaction. It is not always possible to contact chase by a phone call whilst abroad. An alternative method for contact should be developed as it is worrying to have no access to cash on holiday. Reviewed on: 15th February 2024

Hassle free banking with high levels of customer ser...

Hassle free banking with high levels of customer service when needed. It's not surprising the traditional high street bank is experiencing challenging times when they're trying to compete with the likes of Chase. Reviewed on: 15th February 2024

The easiest switch i have ever encountered.

The easiest switch i have ever encountered. The help is real people right away. Everything on the app is simple to understand. The round up idea and interest you get on it is superb and no foreign exchange charges…..total customer orientation….superb Reviewed on: 15th February 2024

Easy to set up and use.

Easy to set up and use. Kept informed of all changes and benefits. Reviewed on: 15th February 2024

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