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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 10th Sep 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Brilliant security checks. Brilliant security checks. Great communication. Very good offers, amazing app. Great accessibility and flexibility Reviewed on: 10th September 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

I’ve only had good experiences with Chase.

I’ve only had good experiences with Chase. I use it a lot when travelling abroad too. Reviewed on: 15th February 2024

Good app and 1% cashback is why I use chase.

Good app + 1% cashback is why I use chase. Some issues with payments and direct debits though. Reviewed on: 15th February 2024

Easy to use app, customer service is super responsive.

Easy to use app, customer service is super responsive. No complaints. Integrates with my side apps for budgeting. Reviewed on: 15th February 2024

Great experience, love the cash back, and the saving...

Great experience, love the cash back, and the saving account with great interest Reviewed on: 15th February 2024

Smooth app.

Smooth app. Chat or telephone support very good if needed. Account purchase updated within seconds. Reviewed on: 15th February 2024

The support team is really swift and helpful

The support team is really swift and helpful Reviewed on: 15th February 2024

Outstanding Customer Service Team

Had to call in when a fraudulent transaction pinged just as I hung up on a spoof call claiming to be Chase. The team members I spoke to when I called Chase were excellent, they quickly reassured me and rectified the issue in very swift time. Never experienced such good customer service before, outstanding! Reviewed on: 15th February 2024

the best bank ever, recommend to everyone

the best bank ever, recommend to everyone Reviewed on: 15th February 2024

Modern app, good CS, cashback on all purchases

Modern app, good CS, cashback on all purchases Reviewed on: 15th February 2024

Customer First

Love Chase with a “customer first policy” Reviewed on: 15th February 2024

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