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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48948 reviews)

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4.94

Based on 48,948 reviews, last reviewed 31st Mar 2026

449000% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great current account! Great current account! Reasonable cash-back like the round-up as a way of saving and an easy connection to savings account. Like the debit card espec... Read more Reviewed on: 31st March 2026

Latest lowest rating:

2

Customer serive at Chase bank poor Custo.mer service experience when I needed them could not have been worse. Two occasions I have needed their help and each time they have let me down ... Read more Reviewed on: 25th March 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48948)

Review of the Chase Bank, Current account:

I LOVE Chase

I love Chase. They’re fantastic for daily spending. I love the cashback offer, the savings rates, the round up feature and the integration with Nutmeg. Customer service is also beyond great via phone and chat. Reviewed on: 16th March 2023

Fabulous bank.

Fabulous bank. Easy to contact, understand any issues and sort out and help very quickly. Reviewed on: 13th February 2026

Really great bank, the app is fantastic, works perfe...

Really great bank, the app is fantastic, works perfectly and never have any issues with it Reviewed on: 13th February 2026

A Great Everyday Banki Account with a Few Limitations

My current Chase account has been a really positive experience overall, mainly because the app is excellent and very easy to use. In the past, they also offered quite good interest rates on savings accounts. One of the best features is the 1% cashback paid as real money, which is something not many UK banks provide at the moment. Small transfers usually go through without any issues, and their customer support is very strong - the chat service is fast, helpful, and responsive, and I’ve been very satisfied with it. Another big advantage is that Chase offers certain features that are simply not available with many other banking apps in the UK, which definitely makes the bank stand out. However, there are some drawbacks. For example, it can be difficult to make larger purchases, such as spending around £2,000 on family plane tickets or booking holidays. In many cases, the card account gets blocked quickly, and then you cannot continue using it. The only way to unblock it is by calling Chase, but phone calls are inconvenient at nighttime, thus the call itself can take at least 15 minutes. Because of this, it often becomes necessary to use another bank for bigger payments. Reviewed on: 13th February 2026

Amazing bank!

Amazing bank! Been so smooth to use. Reviewed on: 13th February 2026

Great bank and been with them for years now

Great bank and been with them for years now Reviewed on: 13th February 2026

Great & quick Customer service & great & fast App

Great & quick Customer service & great & fast App Reviewed on: 13th February 2026

Easiest Bank to Use

Great easy on line banking for current account and savings accounts. Great card to use abroad also. Reviewed on: 13th February 2026

Customer Service is great.

Customer Service is great. Never on hold for long and don't have endless options to choose before you get through to an actual person. App easy to use and set up on new devices. Cashback is a great perk, round up works well. Savings interest rate was good but now I'm not a new customer it isn't so good. I think they should review loyalty. Reviewed on: 13th February 2026

Good incentives for cashback.

Good incentives for cashback. Very easy to use app. Good customer service when I have needed to contact them. Reviewed on: 13th February 2026

Best interest rates and trustworthy

Best interest rates and trustworthy Reviewed on: 13th February 2026

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