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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48906 reviews)

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4.94

Based on 48,906 reviews, last reviewed 20th Mar 2026

445600% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant, professional service and easy to use app. Brilliant, professional service and easy to use app. Best financial service that I have ever banked with. Reviewed on: 20th March 2026

Latest lowest rating:

2

Promise of a voucher did not materialised even after... Promise of a voucher did not materialised even after an equiry Reviewed on: 19th February 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48906)

Good interest rates

Easy to manage and really happy with the offers they are providing Reviewed on: 16th March 2023

Great account

Very happy with this account. Easy to use. App is good. Reviewed on: 16th March 2023

Rewarding and simple banking

I love my Chase current account. The app is super easy to navigate and the rewards are top notch. Being app-only is, in my opinion, a negative hence a dropped point on recommending. Reviewed on: 16th March 2023

Best bank ever!!!

I am so pleased that I opened up a Chase bank account - the app is so easy to use and navigate. I am also loving the extra interest given on all my transactions as the interest rates are very good. Just love it!!! Reviewed on: 16th March 2023

Easy access

Easy to use online account, easy access, easy to transfer money between accounts with in Chase and between other banks Reviewed on: 16th March 2023

New guys on the block

Never used an online only bank, however, they are a breath of fresh air. Very easy app to navigate and with lots of customer friendly rewards, I would highly recommend Reviewed on: 16th March 2023

An excellent online bank

Chase offer an unrivalled online banking service which is easy to set-up and use. Reviewed on: 16th March 2023

Would recommend

Good app, easy to use, good service Reviewed on: 16th March 2023

Would never recommend

Form customer support it having a clue about bank. To clarify my opinion is that these are regular people who have never worked in the banking industry working in a call centre. Which makes for interesting and frustrating phone calls. I have cancel a direct debit multiple times only to have chase each month send a payment than I have to contest a payment. Which bring more headaches one off the customer support didn’t have a clue what I was on about and had to contact someone in order to proceed. Oh another occasion. I had a large over payment of over £100 leave my account. On this occasion, it was the company taking the direct debit’s fault. But the lady I spoke to at chase told me I had set up this amount 6 month prior. Which was an absolute joke as for the last six month they had taken the correct amount of £10. When I told to stop the payment I was told they couldn’t done that. After being with another bank for many years (one of the big names) I know you can do this. on multiple occasions I’ve had to wait 30 days for refunds to go into my account which should only take a couple of days with any other bank. One off these was a when I checked into a hotel they held an amount in case I used the bar and charged it to my room. Chase bank paid the amount charged and held the over money for 30 days day the hotel had to realise after calling the hotel they told me it was released the following day after my check out. So avoid chase use a proper bank safe yourself time and headaches Reviewed on: 16th March 2023

The best new player in town

Since opening our account it has been an excellent experience. Reviewed on: 16th March 2023

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