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Chase Bank: Current account reviews

Name: Current account
Rating: 4.94 (48951 reviews)

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4.94

Based on 48,951 reviews, last reviewed 10th Apr 2026

449200% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Initially pulled in with their competitive interest... Initially pulled in with their competitive interest rates and 1% cashback on spending, but unfortunately became a spare bank account over time as they... Read more Reviewed on: 10th April 2026

Latest lowest rating:

2

Customer serive at Chase bank poor Custo.mer service experience when I needed them could not have been worse. Two occasions I have needed their help and each time they have let me down ... Read more Reviewed on: 25th March 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (48951)

Review of the Chase Bank, Current account:

Great app

I like that the saving rate is okay and I have 1% cashback every time I spend. I've never had an issue that I needed customer service though. Reviewed on: 8th February 2023

Love the layout of the app.

Love the layout of the app. Makes it easy to know what I have in my account. Reviewed on: 16th February 2026

Chase Current Account Review

I cant comment objectively on Chase customer service as i have not needed to use them. As for the current account I believe it to be a top product and in my opinion the best in Banking. Having travelled to Australia via Singapore recently the ability to tap on and off for all purchases meant i had no need for cash - the first time i have ever travelled without monies in the currency of the countries i'm visiting! The App works great, allowing almost immediate switching of monies between my accounts too. I have already recommended Chase to three friends who are now customers themselves - before I realised this was incentivised. Reviewed on: 16th February 2026

Excellent communication and service, friendly helpfu...

Excellent communication and service, friendly helpful staff when needed, cannot fault them at all Reviewed on: 16th February 2026

Easy to operate.

Easy to operate.Excellent app efficient and helpful customer service. Reviewed on: 16th February 2026

Love the service and user friendly app.

Love the service and user friendly app. I feel my money is secured well. Reviewed on: 16th February 2026

All round winner

Joined early. Never a quibble. Easy to contact. Works brilliantly on my phone. Access to good savings account with high interest plus cashback and round up Reviewed on: 16th February 2026

Good account

easy to open, like the benefits and the interests Reviewed on: 16th February 2026

Superb re potential fraud situations.

Superb re potential fraud situations. Very proactive. Excellent service in establishing that the transaction is valid Reviewed on: 16th February 2026

Customer services needs improvement

My phone was broken and I couldn't access it. I bought a new phone but the app would not load as it was still active on the broken one. After numerous attempts at trying to explain this to customer services they could not help me. I was frustrated and angered by how obstinate they were, not to mention unhelpful. Reviewed on: 16th February 2026

Easy straightforward banking via their App.

App based banking but everything works so very well. Always know which transactions are going through via alerts. Everything is always up to date, easy to pay friends and bills etc. Reviewed on: 16th February 2026

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