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DON’T BELIEVE THE H...
Read more DON’T BELIEVE THE HYPE
YET ANOTHER UPDATE!
No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!!
UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed.
I would call it shocking customer service however as customer service is non-existent this would be flattering them.
DON’T BELIEVE THE HYPE!
The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!!
See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE!
“ Back in July my parents gave permission to Churchills for me to
discuss their ongoing claim with you should this be required. I am
afraid to say that I now need to contact you to ask what is going on?
This claim has been ongoing since June and has been handled
appallingly! They have been left for weeks in a shell of a kitchen
with basic utilities and promises of visits that don't happen.
At the request of my parents I travelled to ####### last weekend to
take a look at the progress as the floor was meant to be screeded on
Friday 18th. This did not happen as when the contractor turned up he
said he couldn't do the work as the flooring contained asbestos. Why
hadn't this been picked up OR communicated by the surveyor??? This was
after my parents, both in their late 70's and my father registered
disabled had moved tables and chairs out of the kitchen area as they
were asked to have the area clear ready to work. It is an absolute
disgrace!
The situation now is they are living in a shell of a kitchen not being
able to cook or clean properly and they have a pile of rubbish
including stacks of old flooring in the garden which the contractors
have failed to take with them.
I could further catalogue the incompetent and disgraceful way this 4
month claim has been mishandled however I will save this for Twitter
and as many review sites I can post this debacle on to save any other
would be customers being put through such a shoddy service.
What I want from you is a full timetable of what is going to happen,
and when IN WRITING and I want it adhered to. This needs to be sorted
now as I feel that the contractors are definitely taking advantage of
my parents easy going nature, one thing I didn't inherit from them.
One final point. I find it ironic that the communication from both
Churchills and the contractors has been woeful yet they are regularly
being contacted to renew their policy. Seems to me that your customer
service is great when taking money, not so good should you have a
claim. I don't want them contacted again asking them to renew!
Please sort this mess out!”
PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!
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