Churchill Insurance Reviews

  Ratings based on 272 reviews       Last review 2 months ago    

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Overall Rating

Great

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Churchill Insurance Review Insight

What are people saying in their reviews?

Ease

65% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Car Insurance

Average

Hiked price £70 as they all do , so went with AXA

Reviewed on 18th January 2021
Tony's avatar
Tony
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Car Insurance

Awful

Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I... Read more

Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement.

Reviewed on 4th December 2020
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Chris Langdon
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Home Insurance

AVOID

DON’T BELIEVE THE H... Read more

DON’T BELIEVE THE HYPE
YET ANOTHER UPDATE!
No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!!
UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed.
I would call it shocking customer service however as customer service is non-existent this would be flattering them.

DON’T BELIEVE THE HYPE!
The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!!
See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE!

“ Back in July my parents gave permission to Churchills for me to
discuss their ongoing claim with you should this be required. I am
afraid to say that I now need to contact you to ask what is going on?

This claim has been ongoing since June and has been handled
appallingly! They have been left for weeks in a shell of a kitchen
with basic utilities and promises of visits that don't happen.
At the request of my parents I travelled to ####### last weekend to
take a look at the progress as the floor was meant to be screeded on
Friday 18th. This did not happen as when the contractor turned up he
said he couldn't do the work as the flooring contained asbestos. Why
hadn't this been picked up OR communicated by the surveyor??? This was
after my parents, both in their late 70's and my father registered
disabled had moved tables and chairs out of the kitchen area as they
were asked to have the area clear ready to work. It is an absolute
disgrace!

The situation now is they are living in a shell of a kitchen not being
able to cook or clean properly and they have a pile of rubbish
including stacks of old flooring in the garden which the contractors
have failed to take with them.

I could further catalogue the incompetent and disgraceful way this 4
month claim has been mishandled however I will save this for Twitter
and as many review sites I can post this debacle on to save any other
would be customers being put through such a shoddy service.

What I want from you is a full timetable of what is going to happen,
and when IN WRITING and I want it adhered to. This needs to be sorted
now as I feel that the contractors are definitely taking advantage of
my parents easy going nature, one thing I didn't inherit from them.

One final point. I find it ironic that the communication from both
Churchills and the contractors has been woeful yet they are regularly
being contacted to renew their policy. Seems to me that your customer
service is great when taking money, not so good should you have a
claim. I don't want them contacted again asking them to renew!

Please sort this mess out!”

PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!

Reviewed on 1st October 2020
Rob's avatar
Rob
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Car Insurance

Car insurance renewal up 31% with no change of circumstance. Simply wrong!

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not... Read more

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not been driving during lockdown etc. so claims must be down. I thought this practice of heavy renewal uplifts that penalise loyalty had stopped - clearly not.

Reviewed on 18th September 2020
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ART
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Car Insurance

Not too bad

Good communications, a little overpriced but good service! Can't complain.

Reviewed on 17th September 2020
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Bbbh
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Car Insurance

great service

not only was it the cheapest quote, but when i phoned up to confirm details, the staff were friendly and efficient.

Reviewed on 16th September 2020
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rstar
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Home Insurance

Excellent cover for the price

Great customer services and great deal on price and cover

Reviewed on 16th September 2020
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Craig
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Car Insurance

Quick and easy

Renewal was so simple and easy online and very competitive

Reviewed on 15th September 2020
Denise Hewett's avatar
Denise Hewett
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Car Insurance

Great value and great customer service

Having only held my licence for a year when I completed a quote with Churchill I was expecting extortionate prices. However, they provided me with a very well priced quote. The process of setting up the policy and speaking to their customer service... Read more

Having only held my licence for a year when I completed a quote with Churchill I was expecting extortionate prices. However, they provided me with a very well priced quote. The process of setting up the policy and speaking to their customer service teams since then has been great.

Reviewed on 11th September 2020
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Amy
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Car Insurance

Best insurance

Always offer great loyalty and make you feel wanted

Reviewed on 9th September 2020
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Ben Townsend
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Home Insurance

Helpful

Fast and efficient deal with you in friendly manner

Reviewed on 10th August 2020
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Ellen Wilson
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Pet Insurance

just discusted with insurance company

have had my pet insurance with them for 12 years i have at one piont had 2 dogs insured have paid out over 5.000 pound in insurance only claimesd once for 400 pound this was 4 years ago and went to pop a claim in for 175.00 pounds as my dog got ill... Read more

have had my pet insurance with them for 12 years i have at one piont had 2 dogs insured have paid out over 5.000 pound in insurance only claimesd once for 400 pound this was 4 years ago and went to pop a claim in for 175.00 pounds as my dog got ill over over covid period bare in mind my dog is 13 years old now they refused claim and this went on after i appealed for 8 more weeks more which meant they were still with drawing the monthly payment of 47.00 so it means they drew 2 more payment and with full letter from qualified vets they said it was over wrauled by their nurse and recived a letter today sa ing they will not pay very discusted and feeling very scammed would never ever use again stay clear they are a con firm xxx

Reviewed on 4th August 2020
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Tina Ann Cassidy
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Car Insurance

Cheaper than renewal

All done online so no contact with customer service, just how I like it

Reviewed on 28th July 2020
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Tsuyoiko
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Car Insurance

Unprofessional

They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I... Read more

They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I reported to the garage, they instantly booked the car back and collected it for inspection. Later I got a call saying that the estimator guy told them that it is too far at the back and couldn't have happen during the accident (the whole front bumber and crach cans were changed). So obviously wasn't a "small" shock there. We are talking about a 2 years old car and a fresh shiny engine mount brakage. Totally dissapointed and angry.

Reviewed on 27th July 2020
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Molnar Csaba
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Car Insurance

Good

Good service and reasonably good price

Reviewed on 16th July 2020
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JB
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Home Insurance

Great value

After using many comparison sites I phoned Churchill. They gave me a much better level of cover at an even lower price than on the comparison site.

Reviewed on 14th July 2020
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Aci
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Car Insurance

Top notch

great customer service and competitive price

Reviewed on 14th July 2020
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Dan Lee
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Car Insurance

Brilliant insurer

Customer service amazing and always there to provide advise on current affairs

Reviewed on 13th July 2020
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Welsh Wiz
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Home Insurance

Fast action!

Had a leaking water pipe in the garden, Churchill arranged everything, Quick and pain free insurance claim

Reviewed on 13th July 2020
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Danielle
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Car Insurance

Good value and lifelong company.

Having tried multiple insurance providers I always find myself migrating back to this trusty insurance provider. Thank you.

Reviewed on 13th July 2020
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sophiemayheald
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