Churchill Insurance Reviews

Ratings based on 258 reviews Last review 10 hours ago
4.17 / 5Great overall rating

Smart Money People is the place for Churchill Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 143
4 71
3 14
2 5
1 25

Your Churchill Insurance Reviews (258)

Write a review
1st October 2020

AVOID

DON’T BELIEVE THE H...

Read more

DON’T BELIEVE THE HYPE
YET ANOTHER UPDATE!
No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!!
UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed.
I would call it shocking customer service however as customer service is non-existent this would be flattering them.

DON’T BELIEVE THE HYPE!
The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!!
See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE!

“ Back in July my parents gave permission to Churchills for me to
discuss their ongoing claim with you should this be required. I am
afraid to say that I now need to contact you to ask what is going on?

This claim has been ongoing since June and has been handled
appallingly! They have been left for weeks in a shell of a kitchen
with basic utilities and promises of visits that don't happen.
At the request of my parents I travelled to ####### last weekend to
take a look at the progress as the floor was meant to be screeded on
Friday 18th. This did not happen as when the contractor turned up he
said he couldn't do the work as the flooring contained asbestos. Why
hadn't this been picked up OR communicated by the surveyor??? This was
after my parents, both in their late 70's and my father registered
disabled had moved tables and chairs out of the kitchen area as they
were asked to have the area clear ready to work. It is an absolute
disgrace!

The situation now is they are living in a shell of a kitchen not being
able to cook or clean properly and they have a pile of rubbish
including stacks of old flooring in the garden which the contractors
have failed to take with them.

I could further catalogue the incompetent and disgraceful way this 4
month claim has been mishandled however I will save this for Twitter
and as many review sites I can post this debacle on to save any other
would be customers being put through such a shoddy service.

What I want from you is a full timetable of what is going to happen,
and when IN WRITING and I want it adhered to. This needs to be sorted
now as I feel that the contractors are definitely taking advantage of
my parents easy going nature, one thing I didn't inherit from them.

One final point. I find it ironic that the communication from both
Churchills and the contractors has been woeful yet they are regularly
being contacted to renew their policy. Seems to me that your customer
service is great when taking money, not so good should you have a
claim. I don't want them contacted again asking them to renew!

Please sort this mess out!”

PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!

Write a review
18th September 2020

Car insurance renewal up 31% with no change of circumstance. Simply wrong!

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not...

Read more

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not been driving during lockdown etc. so claims must be down. I thought this practice of heavy renewal uplifts that penalise loyalty had stopped - clearly not.

Write a review
4th August 2020

just discusted with insurance company

have had my pet insurance with them for 12 years i have at one piont had 2 dogs insured have paid out over 5.000 pound in insurance only claimesd once for 400 pound this was 4 years ago and went to pop a claim in for 175.00 pounds as my dog got ill...

Read more

have had my pet insurance with them for 12 years i have at one piont had 2 dogs insured have paid out over 5.000 pound in insurance only claimesd once for 400 pound this was 4 years ago and went to pop a claim in for 175.00 pounds as my dog got ill over over covid period bare in mind my dog is 13 years old now they refused claim and this went on after i appealed for 8 more weeks more which meant they were still with drawing the monthly payment of 47.00 so it means they drew 2 more payment and with full letter from qualified vets they said it was over wrauled by their nurse and recived a letter today sa ing they will not pay very discusted and feeling very scammed would never ever use again stay clear they are a con firm xxx

Write a review
27th July 2020

Unprofessional

They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I...

Read more

They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I reported to the garage, they instantly booked the car back and collected it for inspection. Later I got a call saying that the estimator guy told them that it is too far at the back and couldn't have happen during the accident (the whole front bumber and crach cans were changed). So obviously wasn't a "small" shock there. We are talking about a 2 years old car and a fresh shiny engine mount brakage. Totally dissapointed and angry.

Write a review
15th May 2020

Car insurance policy cancelled with no notice

My brother had car insurance with Churchill. Two months after starting the Policy, Churchill sent him a letter threatening to cancel his policy with three working days notice , due to an innocent error when completing the application. My brother has...

Read more

My brother had car insurance with Churchill. Two months after starting the Policy, Churchill sent him a letter threatening to cancel his policy with three working days notice , due to an innocent error when completing the application. My brother has been unable to receive the letter due to contracting covid19 and being at his parents address during lockdown. Churchill made no attempt to contact him in another way before cancelling his policy...despite having his telephone number and email address. He was informed that his policy was cancelled by a police officer who issued him with 6 points on his licence. To add insult to injury, when my brother contacted Churchill, they refused to engage with him on the matter and gave him a complaints procedure that he was told would take approx 6 weeks. In the meanwhile, due to cancelled policy (with no notice received), he is unable to get another insurance policy and therefore unable to work. Thanks Churchill.

Write a review
1st October 2019

Unfair cancella fee

I sold my car, so I cancelled the policy. Churchill charged me for the rest of the policy -- another 6 months. This is unreasonable, especially as customers who pay annually receive a refund if they cancel. I wrote to complain and have had no response...

Read more

I sold my car, so I cancelled the policy. Churchill charged me for the rest of the policy -- another 6 months. This is unreasonable, especially as customers who pay annually receive a refund if they cancel. I wrote to complain and have had no response in 3 months. Churchill sent the debt collectors after me. Not Impressed.

Articles related to Churchill Insurance