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Churchill Insurance reviews

Churchill Logo
Rated Average • 3.02/5

Churchill Insurance reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Average based on 492 product reviews

Average score of 3.02/5
5 star
45%
4 star
21%
3 star
5%
2 star
3%
1 star
25%
Reviews for Churchill Insurance have trended positively over the past 90 days

Latest positive rating

4.00/5

Came with extras, breakdown cover

Came with extras, breakdown cover

{"display":"Albert","slug":"user1689880161","deleted_at":null,"created_at":"2023-07-20T19:09:21.000000Z","updated_at":"2023-07-20T19:09:21.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":null,"last_name":null,"full_name":"Albert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Albert 7th September 2026

Latest negative rating

1.00/5

Disappointing and Expensive Cancellation...

Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £37 per... Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £37 per month more expensive than the policy I eventually took out elsewhere, so naturally I chose another insurer. Unfortunately, cancelling my existing Churchill policy has left me with an even worse impression. It took far too long to actually get through to someone. You’re first pushed through an automated chatbot, answering numerous questions, and then when you finally reach an adviser, you seem to have to go through much of the same information again. Then came the real surprise – a £55 cancellation fee. I appreciate that cancellation fees may be stated in the policy documents, but £55 simply to cancel a car insurance policy seems excessive. When I questioned what this fee was actually for, I was told it covers costs including postal fees and updating details on databases such as the DVLA and Motor Insurance Database. The reference to “postal fees” genuinely made me laugh – as far as I’m aware, my communications and documents have all been handled electronically by email. I struggle to understand how this helps justify a £55 charge. I accept that insurers have administrative costs, but £55 still feels completely disproportionate for ending a policy, particularly when I’m leaving because Churchill couldn't offer a remotely competitive price for my new car. An uncompetitive quote, a frustrating chatbot/customer-service process and an excessive cancellation fee have completely changed my opinion of Churchill. I certainly won't be using Churchill again. My advice to anyone considering them would be to shop around and, importantly, check their cancellation charges before taking out a policy. Read more Read less

{"display":"Nigel I","slug":"user1788885448","deleted_at":null,"created_at":"2026-09-08T16:37:28.000000Z","updated_at":"2026-09-08T16:37:28.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Nigel","last_name":"Indge","full_name":"Nigel Indge","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Nigel I 8th September 2026
See more reviews for Churchill Insurance products

About Churchill Insurance

Churchill Insurance started selling home insurance and, over the years, have extended their services, now offering car insurance, home insurance, travel insurance, pet insurance, breakdown cover and van insurance. They are a UK-based company and sell insurance policies by phone and on the internet.

Are you looking for the perfect cover to keep you insured? Our Churchill Insurance reviews can help you decide if it’s the right provider for you.

If you’re considering taking out insurance with Churchill, check out our reviews first. Find out what policy holders have with Churchill and how satisfied they’ve been so far. Learn more about the benefits of being a Churchill member. All of this and more can be found in our Churchill Insurance reviews.

Smart Money People is the place for Churchill Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Churchill Insurance at a glance

Reviews for Churchill Insurance

Showing 11 of 492 company reviews • Last reviewed within 7 days

Disappointing and Expensive Cancellation...

Car insurance • 8th September 2026

Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £37 per... Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £37 per month more expensive than the policy I eventually took out elsewhere, so naturally I chose another insurer. Unfortunately, cancelling my existing Churchill policy has left me with an even worse impression. It took far too long to actually get through to someone. You’re first pushed through an automated chatbot, answering numerous questions, and then when you finally reach an adviser, you seem to have to go through much of the same information again. Then came the real surprise – a £55 cancellation fee. I appreciate that cancellation fees may be stated in the policy documents, but £55 simply to cancel a car insurance policy seems excessive. When I questioned what this fee was actually for, I was told it covers costs including postal fees and updating details on databases such as the DVLA and Motor Insurance Database. The reference to “postal fees” genuinely made me laugh – as far as I’m aware, my communications and documents have all been handled electronically by email. I struggle to understand how this helps justify a £55 charge. I accept that insurers have administrative costs, but £55 still feels completely disproportionate for ending a policy, particularly when I’m leaving because Churchill couldn't offer a remotely competitive price for my new car. An uncompetitive quote, a frustrating chatbot/customer-service process and an excessive cancellation fee have completely changed my opinion of Churchill. I certainly won't be using Churchill again. My advice to anyone considering them would be to shop around and, importantly, check their cancellation charges before taking out a policy. Read more Read less

{"display":"Nigel I","full_name":"Nigel I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Came with extras, breakdown cover

Car insurance • 7th September 2026

Came with extras, breakdown cover

{"display":"Albert","full_name":"Albert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 4.00/5

    Good service, but not the cheapest

    Premium always seems to go up each year. Normally have to haggle to reduce it to a competitive level

    {"display":"Mark Temple","full_name":"Mark Temple","avatar":{"url":"\/assets\/uploads\/avatars\/users\/697392.png"}}'s avatar
    Car insurance
    Mark Temple 2nd September 2026
  • 4.00/5

    It was easy to get a quote Churchill

    It was easy to get a quote, and they were very competitive

    {"display":"Timothy S","full_name":"Timothy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Van Insurance
    Timothy S 2nd September 2026
  • 5.00/5

    Great service and comprehensive product.

    Great service and comprehensive product. Swift professional response to our inquiry.

    {"display":"Peter Bower ","full_name":"Peter Bower ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Peter Bower 2nd September 2026
  • 1.00/5

    This company is fraud don’t waste your time

    This company is fraud don’t waste your time. Employees ie customers services is liars. You pay for a product and they don’t honour it. I... This company is fraud don’t waste your time. Employees ie customers services is liars. You pay for a product and they don’t honour it. I got hire plus on a brand new x3 now two years old, the sent me Vauxhall mokka. Absolute joke I wouldn’t be using them anymore. Been with them 5 years but no more. Read more Read less

    {"display":"Tolga D","full_name":"Tolga D","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1755433.png"}}'s avatar
    Car insurance
    Tolga D 27th August 2026
  • 4.00/5

    Quick and easy to process a new policy.

    Quick and easy to process a new policy.

    {"display":"Sarah H","full_name":"Sarah H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Sarah H 23rd August 2026
  • 4.00/5

    I have had no issues.

    I have had no issues. I renewed and my insurance has just been in place. I am happy with the service

    {"display":"Dani C","full_name":"Dani C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Dani C 21st August 2026
  • 5.00/5

    Helpful, considerate, polite, they helped me arrange...

    Helpful, considerate, polite, they helped me arrange appropriate insurance

    {"display":"Russell Thorpe","full_name":"Russell Thorpe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Churchill bad service

    Bad call centre in Africa hear others details get transfered too so many departments. Can't ans questions hopless

    {"display":"Mr F","full_name":"Mr F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Mr F 20th August 2026
  • 5.00/5

    I was with this insurer for 9 years and always chose...

    I was with this insurer for 9 years and always chose the highest level of cover — and it was worth every penny. I never... I was with this insurer for 9 years and always chose the highest level of cover — and it was worth every penny. I never felt as safe with any other provider. I regularly travel to the Highlands and across Europe, where having reliable support as a single parent is essential. Over the years there were some big breakdowns, and I never waited more than an hour for help. There were also smaller incidents — like forgetting to check the oil (embarrassing, I know). Churchill is not the cheapest option, but with them there are no hidden small-print clauses that leave you stranded when you actually need support. Pay less elsewhere and you may find out the hard way. The website is excellent — all documents are easily accessible — and the customer service is outstanding. I personally prefer speaking to a real person, and when you do get through, you are treated like a valued customer. I am genuinely happy with Churchill Insurance and would not hesitate to recommend them. Read more Read less

    {"display":"Agnieszka K","full_name":"Agnieszka K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Churchill Insurance
    Showing products offered by Churchill Insurance

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