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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.29 (295 reviews)

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3.15

Based on 295 reviews, last reviewed 27th Oct 2025

800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

Great company until YOU have a problem My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side,... Read more Reviewed on: 27th October 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (295)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

I have stayed with Churchill for 3 years running now...

I have stayed with Churchill for 3 years running now as their cost hasn't sky rocketed like other car insurance providers. Reviewed on: 5th September 2025

Good choice, great price.

Covers all my needs for car insurance at a competitive price and with good customer service. Reviewed on: 5th September 2025

No Reward for Loyalty

Every year there is at least £200 of a difference between renewal quote and price on comparison website, also from Churchill. Every year I have to phone them to be told they will match it. It's annoying Reviewed on: 5th September 2025

Easy to renew with competitive price and product to...

Easy to renew with competitive price and product to suit my needs Reviewed on: 4th September 2025

As a result of damage in a supermarket car park I co...

As a result of damage in a supermarket car park I contacted Churchill for repairs. I was told I couldn't have a courtesy car for 3 weeks - they don't have enough. Could I pay more and upgrade my replacement car? - NO. 5 weeks after the incident I'm still waiting. Calls are unanswered, promised return calls are not made. Their app in useless. AVOID it's the worst service I have ever had. My home insurance is also with Churchill - but not for long. Reviewed on: 25th August 2025

Avoid at all costs

They lose evidence, don’t call back unless you put in a complaint, drag out claims even if they’re cut and dry. I’ve had one claim with CCTV footage (which they lost) drag out for four years. And another claim drag out for two years with no end in sight. Reviewed on: 4th August 2025

Very easy to contact people and excellent price too

Very easy to contact people and excellent price too Reviewed on: 24th July 2025

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK

I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't refund the the 6 months un-used. They promised to call me back and never did, despite taking the name (would not provide surname) they did not call me back. As their call centre is in South Africa perhaps they feel detached from the customers in the UK. Hardly 'British Bulldogs' as their mascot depicts! Pillar to post service and left me feeling ROBBED of £1000 premium. Reviewed on: 17th April 2025

I WOULD like to highlight my experience with Churchi...

I WOULD like to highlight my experience with Churchill insurance A Churchill driver hot my car a nd addicted full liability should be an easy claim to settle nealy 4 weeks on I'm been lied to ai have been told by 10 different advisors from Churchill and gopart that my car is a write off. I was offered standard focus price 2500 back for my car after proving my modifications and arguing my case I was finally informed by liem Wilson good news Mr Robinson we now value your car at 8.000 we will take your car and pay 8000 i just need the lead engineer to confirm nothing has changed Low and behold now that my car has a value of 8k it's suddenly replaierble and Churchill will deduct 3k from the 8k I can keep the car and its no longer deemed as a write off very strange given the last 4 weeks been told car was written off and worth 2500 I was not happy but expected the news from a joe Butler who told me he was a head engineer and his new assessment stated the car could be fixed for 3.000 so he is taking from the 8.000 I told him I was not happy but to settle the claim I would take the deduction and settle the claim Joe informed me he was processing a payment same day of 5300 the car is no longer written off. 24 hours later I receive an email stating Churchill have sent me a cheque for 2800 and the car is written off almost the opposite ti what was said and 3k short almost of the AGREED payment. Churchill tried to say my bank details where incorrect so they had to pot a cheque 5 days on no cheque no payment no call back from management no contact what so ever. I have since made contact with Churchill 3 times i have been told twice a manager would call me back in 24 hours 5 days later no contact no miscalls nothing. Yesterday I received another email from Churchill stating they had send a payment and case was closed Absolutely horrendous business to deal with I hope no one else has to endure what I have been though in the last 4 weeks Needless to say I have requested a full transcript of all phone calls and I will be escalating to the insurance ombismam Please avoid Churchill ypu ahev been warned Reviewed on: 18th February 2025

Out of my 6 years of driving I will never ever be go...

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to cancel my insurance start a new one and take another payment again in the same month with no refund after all I wanted was my no claims discount protecting adding on which I already added on from the start then once the insurance started they decided it wasn't protected after 4 months of IT issues they tell me oh we can now add protected no claims that they also confirmed I put it on in the first place to also say sorry for the amount of times ive called and no call back for them to turn around and say yes we can add it but need to cancel and take another payment with just a sorry. That's my last time using this company and stay away never had a issue with anyone else apart from these shocking Reviewed on: 21st November 2024

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