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Churchill Insurance: Home insurance reviews

View other Churchill Insurance products
4.03
Based on 162 reviews, last reviewed 2nd Dec 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
64%
See only 4 star reviews
19%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025
JMC's avatar
JMC

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS ​I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025
Maciej O's avatar
Maciej O
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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Home insurance reviews (162)

Review of the Churchill Insurance, Home insurance:

AVOID

1
DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020
Rob's avatar
Rob

Responsive on renewal quote

5
I’m fortunate that we haven’t had to make any claims for years. On our renewal the increased costs were a concern. Following a discussion these were reduced. Reviewed on: 26th August 2023
Anne Clark's avatar
Anne Clark

Good Insurer

5
Good prices and quick response to claim. Good service. Reviewed on: 25th August 2023
Henry Allgood's avatar
Henry Allgood

Good value

5
Renewed several years with no issues Reviewed on: 23rd August 2023
Ross's avatar
Ross

Extensive cover

5
The right cover at the right price with knowledgeable staff to help Reviewed on: 23rd August 2023
Robert Christopher Pennington's avatar
Robert Christopher Pennington

When something works well - leave alone!

5
Been with Churchill for several years; I keep reviewing other options and keep returning to Churchill year after year! When things are smooth don't create waves! Reviewed on: 22nd August 2023
Chris Liassides's avatar
Chris Liassides

Good value

5
Churchill provide excellent value compared to other competitors and their website / online features are extremely comprehensive.. Reviewed on: 28th July 2023
John D's avatar
John D

Be careful, they sneakily jack up prices over time

2
They bump up your home insurance price 20% every year of you don't contact them to reduce it They charge monthly payments as a credit so there's another 20% ripoff there Reviewed on: 14th June 2023
Anthony Millar's avatar
Anthony Millar

Affordable

5
I been with them for over three years. Reviewed on: 31st May 2023
Kezo Newts's avatar
Kezo Newts

Churchill and Diect line Home insurabe is awful !

1
Nearly five months after my burst pipe chutchill. Home insurance are still trying to dodge my valid claim. They have been incompetent bunglers throighout and have been no help at all. SO do not trust them or their underwriters. ! Reviewed on: 30th April 2023
Angus.loganWS@gmail.com's avatar
[email protected]

Liable

5
Fair market, treating customers with best deals Reviewed on: 4th April 2023
Wesley Mariano's avatar
Wesley Mariano
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