Clydesdale Bank Reviews

Very bad bank

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake....

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake.

My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK

Huseyin bozokayLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Wish I never joined this bank

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake....

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake.

My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK

Huseyin bozokayLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

FOR YOUR SANITY - AVOID!

After 2 years of banking with them for my LTD company I gave up. The log in and platforms are overly fussy and confusing, so many steps, so many passwords and so MUCH FAFF! You can't export your statements into excel, they don't integrate with any...

After 2 years of banking with them for my LTD company I gave up. The log in and platforms are overly fussy and confusing, so many steps, so many passwords and so MUCH FAFF! You can't export your statements into excel, they don't integrate with any accountancy software. ITS DIFFICULT. I've just opened a new account with Starling bank as I was so lightheaded with rage having to deal with clydesdale recently. Just don't do it.

LauraLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

This bank is absolutely appalling

This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank ...

This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank account.

After contacting their customer service team, they palmed me off and didn't take the fraudulent activity seriously. Eventually i had to obtain a crime reference number and escalate to the Banking Ombudsman to have them take me seriously acknowledging my complaint under reference [#2254504].

Not only that, i provided their customer 'experience' team comprehensive details of what happened, how it happened, account numbers, names, details, times and dates - essentially doing all the investigation for them - this was in October 2019, and in January 2019 they have failed to provide any meaningful update. This is a shambles - money has been stolen by one of their customers and they have no protocol in place to handle this, and are unable to provide any details of what they have actually spent the last 3 months doing.

The ombudsman have now become involved and asked them for a final response - this is not good for Clydesdale (ref: PNX-3390434-W4Z8)

If you are using Clydesdale to bank with - i would be very very concerned as they clearly have no measurable controls around fraud, and could not care less about customer or any other service. The fact that i have had to escalate to the Banking Ombudsman tells you all you need to know about the quality of Clydesdale.

Avoid at all costs.

Ben ThompsonLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Account-holder has Altzheimer's - impossible for spouse to withdraw much-needed money

I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all...

I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all requested documents - certified translations of the lady's power of attorney and of her French Identity card. She is 84, lives in NE France and cannot travel to Scotland. What else can we do to get the money she requires to help pay for her husband's care and which is reightfully his and hers? We understand that there must be security controls but given that we have sent the above-mentioned documents and 3 withdrawal request forms over the past 4 months, we cannot believe that the Clydesdale bank is there to serve its customers.

Sheila RobertsLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Always Helpful!

Clydesdale Bank staff have always been very helpful and friendly, making sure I'm aware of the best deals to get the most out of my banking!

m.simpsonLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great service

A great credit card, and terrific service when applying for it.

Daniel AustinLevel 2

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Very helpful

After a meeting with someone in the bank we came away feeling reassured about our next moves. We didn't feel pressured to use the bank itself and was given useful information

Nicola_386Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Telephoning customer services utter waste of time

After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a c...

After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a call.
I now have to wake up a 3 yr old and travel with him to my local branch to ask a simple but very important question and may lose a potential purchase in the meantime . This happens too regular and is not good enough.

Tony WashingtonLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Signature Current Account

This account gives so much value for only £13.50 a month. I was paying £13 alone for my phone insurance and now I get my phone insurance, travel insurance, breakdown cover and gadget cover.

Donna CruickshankLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

No complaints

I was fed up with my previous bank and finally switched to Clydesdale. Transition was seamless, the app is brilliant and when I asked for a overdraft recently again the service was faultless.

Corrinne McLeishLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Packaged Account

I pay a monthly fee for a packaged account with benefits called a Signature Account. This is a massive saving I use the Travel Insurance, Breakdown Cover, Mobile Phone Insurance etc. Excellent value for money.

Donna CruickshankLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great bar branch closures

Very friendly bank, which treats me as an individual and sends me texts if I'm going over my overdraft, to save me charges. Let down badly by the closure of several branches including the 3 most useful to me!

Susie MainLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

No problrms

My business bank account is with Clydesdale bank. I have had no issues with them in the 2years I have been using them for my business banking. Overall good service, no complaints.

Fiona GillisLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fantastic bank

Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer sup...

Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer support

Chazzy95Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent service even with regrettable Branch closures.

Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before...

Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before it will work properly, but overall a great Bank.

Susie MainLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Treats me as an individual

The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily....

The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily. However given the way the branch staff and telephone staff interact a lot can be forgiven, even the very inconvenient closure this year of my 3 nearest branches. The Bank text if I go over my limit, and give me plenty of time to pay in and avoid charges. Overall, I recomend the Clydesdale very highly.

Susie MainLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

RACIST BANK STAFF

I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was...

I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was with my friend and asked to speak with the manager as she was refusing to help. The manager came out and told me that the cashier reported that I was rude to her! I was stunned, looked at the cashier and asked, you said I was rude to you?' and she said 'yes I was was'. I asked her 'HOW was I rude to you' she turned red and put her head down. The manager said nothing to her as I would have questioned her in front of me. Instead he was threatened to call the police, started shouting at me to get out in front of the customers and to never come back. I told him that I would be going to the police instead. By the way I'm a black woman and my friend is an elderly white man and my belief is that they thought I was trying to get money out of his account. At no point did they speak to my friend. They are racist racist racist. Would never have an account with Clydesdale.

Be the best you can beLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent service

Fantastic signature account benefits

Donna CruickshankLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great card

Good card with long 0% offer. The app needs a bit of work

AlexLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review