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Clydesdale Bank Reviews

Ratings based on 60 reviews Last review 1 week ago
3.66 / 5Great overall rating

Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency...

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Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Clydesdale Bank Reviews (60)

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17th January 2020

This bank is absolutely appalling

This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank ...

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This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank account.

After contacting their customer service team, they palmed me off and didn't take the fraudulent activity seriously. Eventually i had to obtain a crime reference number and escalate to the Banking Ombudsman to have them take me seriously acknowledging my complaint under reference [#2254504].

Not only that, i provided their customer 'experience' team comprehensive details of what happened, how it happened, account numbers, names, details, times and dates - essentially doing all the investigation for them - this was in October 2019, and in January 2019 they have failed to provide any meaningful update. This is a shambles - money has been stolen by one of their customers and they have no protocol in place to handle this, and are unable to provide any details of what they have actually spent the last 3 months doing.

The ombudsman have now become involved and asked them for a final response - this is not good for Clydesdale (ref: PNX-3390434-W4Z8)

If you are using Clydesdale to bank with - i would be very very concerned as they clearly have no measurable controls around fraud, and could not care less about customer or any other service. The fact that i have had to escalate to the Banking Ombudsman tells you all you need to know about the quality of Clydesdale.

Avoid at all costs.

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30th October 2019

Account-holder has Altzheimer's - impossible for spouse to withdraw much-needed money

I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all...

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I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all requested documents - certified translations of the lady's power of attorney and of her French Identity card. She is 84, lives in NE France and cannot travel to Scotland. What else can we do to get the money she requires to help pay for her husband's care and which is reightfully his and hers? We understand that there must be security controls but given that we have sent the above-mentioned documents and 3 withdrawal request forms over the past 4 months, we cannot believe that the Clydesdale bank is there to serve its customers.

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30th May 2019

Telephoning customer services utter waste of time

After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a c...

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After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a call.
I now have to wake up a 3 yr old and travel with him to my local branch to ask a simple but very important question and may lose a potential purchase in the meantime . This happens too regular and is not good enough.

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13th January 2019

Fantastic bank

Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer sup...

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Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer support

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19th December 2018

Excellent service even with regrettable Branch closures.

Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before...

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Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before it will work properly, but overall a great Bank.

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3rd December 2018

Treats me as an individual

The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily....

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The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily. However given the way the branch staff and telephone staff interact a lot can be forgiven, even the very inconvenient closure this year of my 3 nearest branches. The Bank text if I go over my limit, and give me plenty of time to pay in and avoid charges. Overall, I recomend the Clydesdale very highly.

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19th November 2018

RACIST BANK STAFF

I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was...

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I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was with my friend and asked to speak with the manager as she was refusing to help. The manager came out and told me that the cashier reported that I was rude to her! I was stunned, looked at the cashier and asked, you said I was rude to you?' and she said 'yes I was was'. I asked her 'HOW was I rude to you' she turned red and put her head down. The manager said nothing to her as I would have questioned her in front of me. Instead he was threatened to call the police, started shouting at me to get out in front of the customers and to never come back. I told him that I would be going to the police instead. By the way I'm a black woman and my friend is an elderly white man and my belief is that they thought I was trying to get money out of his account. At no point did they speak to my friend. They are racist racist racist. Would never have an account with Clydesdale.

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6th November 2018

Always Friendly & Helpful

The Clydesdale Bank, despite recently annoying me greatly by shutting my 3 most used Branches, is a great Bank to be with. Staff in Branch; Online; and with Telephone Banking, are always very polite and helpful and the Bank seems to consider my...

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The Clydesdale Bank, despite recently annoying me greatly by shutting my 3 most used Branches, is a great Bank to be with. Staff in Branch; Online; and with Telephone Banking, are always very polite and helpful and the Bank seems to consider my individual needs instead of just treating me like a number. I also find it very helpful that if one of my accounts goes over my allowed overdraft, the Bank sends me a text which allows me several hours to rectify the situation so that I don't incur charges.

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