Clydesdale Bank Reviews

Horrific service.

My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not...

My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not one of them were returned for almost 2 weeks! Eventually we came to the point where we had to get things done so we visited the branch and we were told we wouldn't be able to get an appointment for more than 3 weeks. We had no time to wait around at this point after trying to contact her multiple times, we decided to go elsewhere and found better service! Very very disappointed.

Lauren CharletonLevel 1

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Stay away, they are a joke!!!

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between...

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!!

Robert BrudnowskiLevel 1

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Don't move

I moved to Clydesdale bank six months ago and don't get me wrong they warn you about the high fees for missed payments and going over your account but they don't even give you until 2 to put the money in without being charged

Elaine AllisonLevel 1

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B Account is amazing!

B Account has helped me turn my life around, budgeting is so much easier and it's a simple tool to use!

C AllanLevel 1

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Poor customer service and lack of branches

Closing branches left right and centre leaving limited options for loyal customers. All in order to increase profits and cut staff

Paul MaxwellLevel 1

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Easy to maintain and keep track

I've had my current account with CB for over 5 years ow and their services are always helpful with genuine staff.

Dale DuncanLevel 1

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easy, straightforward banking

great bank, straightforward, good app to allow you instant access to keep track of your funds

AnonymousLevel 1

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Easy to sign up!

This product was easy to sign up to and was relatively hassle free. Applied through telephone banking and staff were very helpful.

Dale DuncanLevel 1

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Very good bank

I have been with this bank for about 10years and never had any problems with them, when I go into the branch the staff are always friendly

DDLevel 1

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Time for change

While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little...

While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little money so my weekend has been ruined, thank you Clydesdale bank! Have been with this bank for many years but will now be looking for a new bank.

Scott MullinLevel 1

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Personal touch

I needed to change my name on the account & my local branch were so friendly & personable during the process

Julie BissettLevel 1

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Great basic banking

Great bank service, always british people i speak to therefore they can understand me and what am trying to get help with

Sara-Ashley OwenLevel 1

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No fuss banking

Never any hassle. I've been banking here since I left school over 40 years

Carol Crosbie Level 1

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Has always tried to help me out if possible.

The staff at all 3 branches I use are friendly and helpful, as are the call-centre staff. I've always felt that I was more than just a number on an account: the bank has waived charges for me on one occasion, and never made me feel stupid even though...

The staff at all 3 branches I use are friendly and helpful, as are the call-centre staff. I've always felt that I was more than just a number on an account: the bank has waived charges for me on one occasion, and never made me feel stupid even though I'm not great at knowing what's in my account at any given time!

Susie MainLevel 1

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Quite good

They switched my account without any fuss. Great service.

Chris CoyleLevel 1

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FANTASTIC

This bank has always been great

Iain MaciverLevel 1

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website access not user user friendly & not enough local branches.

Too many loops to go through to gain access online. yes it's about security which is good but so much info to remember. not enough local branches.

DeborahLevel 1

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Almost perfect

When I first arranged my mortgage 3 years ago I had a fantastic experience. The advisor was knowledgeable, helpful and happy to work around my...

When I first arranged my mortgage 3 years ago I had a fantastic experience. The advisor was knowledgeable, helpful and happy to work around my schedule.
Unfortunately at my renewal I had a slightly different experience, I went into the branch to book an appointment only to be told that this couldn’t be arranged in branch and they would call me, a week went by without a call and I popped in again, a week later still no call and I phone them.
To be fair to them the staff at the call centre were very helpful and everything progressed quickly from there, so I would definitely recommend calling before trying to arrange anything face to face.

Susan McCaffertyLevel 1

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More traditional mode of banking

The Clydesdale Bank current account is one of the less competitive bank accounts out there. It's customer service is average and it only fairly recently created a useful app. All accounts cannot be viewed together on the app. I have gone from using it...

The Clydesdale Bank current account is one of the less competitive bank accounts out there. It's customer service is average and it only fairly recently created a useful app. All accounts cannot be viewed together on the app. I have gone from using it on a daily basis to just keeping it as a stand-by account. I wouldn't really recommend it as a modern, adapting account.

Sonia StephenLevel 1

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Bad service all around

From sending me someone else's documents to making me wait weeks to speak to a member of staff, I've had consistently bad service from the Clydesdale. I had a current account with them for 8 years only to find out they hadn't completed the admin on...

From sending me someone else's documents to making me wait weeks to speak to a member of staff, I've had consistently bad service from the Clydesdale. I had a current account with them for 8 years only to find out they hadn't completed the admin on their end so they had no record of my account. Trying to get that sorted was a gruelling, lengthy experience.

Chris BurgessLevel 1

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