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Clydesdale Bank Reviews

Ratings based on 38 reviews Last review 2 months ago
3.58 / 5Great overall rating

Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency...

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Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Clydesdale Bank Reviews (38)

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1st July 2018

24/7 on line banking is a LIE!

Clydesdale 24/7 online banking is a lie. All it does is to hold the transactions then the online banking will process the transaction when it suits the bank. I have transactions sit in the holding tank for 3 days and there is no processing. They...

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Clydesdale 24/7 online banking is a lie. All it does is to hold the transactions then the online banking will process the transaction when it suits the bank. I have transactions sit in the holding tank for 3 days and there is no processing. They have been advertising that the new online system is an improved and smart system, in Computing Software term it is a fancy looking front system without the real substance like a real time automatic banking processing. Come on Clydesdale Computing Dept, employ some able computing programmers and analysts to produce some real computing software which deliveries what you claim, you all a bunch of crooks!
Avoid banking with Clydesdale bank, they close branches without giving customers a real online banking system. I have been banking with Clydesdale for 35 years. Thinking that I could cope with all these branches closing as long as the online banking is efficient. But NO, the online banking is rubbish, useless and does not even look smart.
So, ADVOID Clydesdale bank.

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2nd June 2018

First Class Service

Wanted to set up a business account and transfer my current account for my existing provider. They had appointments on a Saturday where other banks didn’t, and the appointment was friend and efficient. Business Account set up immediately, personal a...

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Wanted to set up a business account and transfer my current account for my existing provider. They had appointments on a Saturday where other banks didn’t, and the appointment was friend and efficient. Business Account set up immediately, personal account transfer went without a hitch and the after-care service ever since has been excellent. Wish I had switched to them years ago.

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14th April 2018

Excellent Customer Service from friendly staff

Just opened a business account today at the George Street branch in Edinburgh. The only bank so far that could offer me a face to face meeting for opening a business account on a Saturday. They were fiiendly, welcoming and efficient. Also...

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Just opened a business account today at the George Street branch in Edinburgh. The only bank so far that could offer me a face to face meeting for opening a business account on a Saturday. They were fiiendly, welcoming and efficient. Also transfered my current account to them. I am optimistic I will get a great service and am looking forward to banking with them.

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4th February 2018

Proud and happy customer

I have been with this bank for almost 10 years now, they have great customer service in my local bank, always happy to help me out. When having difficulties with a payday loan company, they were more than willing to reduce my overdraft facilities,...

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I have been with this bank for almost 10 years now, they have great customer service in my local bank, always happy to help me out. When having difficulties with a payday loan company, they were more than willing to reduce my overdraft facilities, cutting a good deal of the money i was owed to them.

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26th January 2018

Poor customer service/ ridiculous fraud dept

Recently changed jobs and after receiving first pay in bank they froze my account furnace to the payment from the new company being paid in euros. I have worked all over the world an been paid in multiple currencies and never had an issue. was told...

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Recently changed jobs and after receiving first pay in bank they froze my account furnace to the payment from the new company being paid in euros. I have worked all over the world an been paid in multiple currencies and never had an issue. was told that I need to tell the bank who I’m working for , where my pay is coming from and for how much each month. This is bull ! And not stated in the t&c’s I was left stranded in west Africa without access to my bank ! left for days without a penny. Service centre refused to let me talk with anyone in the relative department as the do not “discuss investigations” with the customer.
I am disgusted by the way Clydesdale have treated me and feel alienated.
in the process of finding a different bank due to the lack of professionalism and pure disregard for serious issues.
was not given a time frame on when it would be resolved , simply told that I have to wait until their investigation has been completed.
Stay away from Clydesdale bank at all costs ! horrible customer service and lack of knowledge.

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8th November 2017

Customer service issues, but a brilliant complaints department

I had serious issues switching to the Clydesdale bank. A small problem with my current account switch became a major headache due to hour-long holds on the phone, calls being dropped and being given numbers with long wait-times to call the switching...

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I had serious issues switching to the Clydesdale bank. A small problem with my current account switch became a major headache due to hour-long holds on the phone, calls being dropped and being given numbers with long wait-times to call the switching team back on.

I made a formal complaint and was dealt with personally and professionally. My experience with the complaints department led me to choose to continue my switch to the Clydesdale Bank in spite of a poor experience earlier. If only all their departments could work this way!

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20th June 2017

Horrific service.

My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not...

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My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not one of them were returned for almost 2 weeks! Eventually we came to the point where we had to get things done so we visited the branch and we were told we wouldn't be able to get an appointment for more than 3 weeks. We had no time to wait around at this point after trying to contact her multiple times, we decided to go elsewhere and found better service! Very very disappointed.

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8th June 2017

Stay away, they are a joke!!!

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between...

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Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!!

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