Clydesdale Bank Reviews

Ratings based on 57 reviews Last review 3 months ago
3.73 / 5Great overall rating

Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency...

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Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Clydesdale Bank Reviews (57)

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30th May 2019

Telephoning customer services utter waste of time

After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a c...

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After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a call.
I now have to wake up a 3 yr old and travel with him to my local branch to ask a simple but very important question and may lose a potential purchase in the meantime . This happens too regular and is not good enough.

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13th January 2019

Fantastic bank

Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer sup...

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Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer support

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19th December 2018

Excellent service even with regrettable Branch closures.

Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before...

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Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before it will work properly, but overall a great Bank.

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3rd December 2018

Treats me as an individual

The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily....

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The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily. However given the way the branch staff and telephone staff interact a lot can be forgiven, even the very inconvenient closure this year of my 3 nearest branches. The Bank text if I go over my limit, and give me plenty of time to pay in and avoid charges. Overall, I recomend the Clydesdale very highly.

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19th November 2018

RACIST BANK STAFF

I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was...

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I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was with my friend and asked to speak with the manager as she was refusing to help. The manager came out and told me that the cashier reported that I was rude to her! I was stunned, looked at the cashier and asked, you said I was rude to you?' and she said 'yes I was was'. I asked her 'HOW was I rude to you' she turned red and put her head down. The manager said nothing to her as I would have questioned her in front of me. Instead he was threatened to call the police, started shouting at me to get out in front of the customers and to never come back. I told him that I would be going to the police instead. By the way I'm a black woman and my friend is an elderly white man and my belief is that they thought I was trying to get money out of his account. At no point did they speak to my friend. They are racist racist racist. Would never have an account with Clydesdale.

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6th November 2018

Always Friendly & Helpful

The Clydesdale Bank, despite recently annoying me greatly by shutting my 3 most used Branches, is a great Bank to be with. Staff in Branch; Online; and with Telephone Banking, are always very polite and helpful and the Bank seems to consider my...

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The Clydesdale Bank, despite recently annoying me greatly by shutting my 3 most used Branches, is a great Bank to be with. Staff in Branch; Online; and with Telephone Banking, are always very polite and helpful and the Bank seems to consider my individual needs instead of just treating me like a number. I also find it very helpful that if one of my accounts goes over my allowed overdraft, the Bank sends me a text which allows me several hours to rectify the situation so that I don't incur charges.

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9th October 2018

Hold your money by continually locking account

Mobile and internet banking will accept fund but when you come to draw out it's another matter. Mobile app is blocked, internet banking blocked. Continual phone calls with promises that the money is being transferred as we speak.. NOT SO!!!! LOCKED...

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Mobile and internet banking will accept fund but when you come to draw out it's another matter. Mobile app is blocked, internet banking blocked. Continual phone calls with promises that the money is being transferred as we speak.. NOT SO!!!! LOCKED FROM MY ACCOUNT ONCE AGAIN!!!! HOW DO I ACCESS MY OWN MONEY?!!!!!!!

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1st July 2018

24/7 on line banking is a LIE!

Clydesdale 24/7 online banking is a lie. All it does is to hold the transactions then the online banking will process the transaction when it suits the bank. I have transactions sit in the holding tank for 3 days and there is no processing. They...

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Clydesdale 24/7 online banking is a lie. All it does is to hold the transactions then the online banking will process the transaction when it suits the bank. I have transactions sit in the holding tank for 3 days and there is no processing. They have been advertising that the new online system is an improved and smart system, in Computing Software term it is a fancy looking front system without the real substance like a real time automatic banking processing. Come on Clydesdale Computing Dept, employ some able computing programmers and analysts to produce some real computing software which deliveries what you claim, you all a bunch of crooks!
Avoid banking with Clydesdale bank, they close branches without giving customers a real online banking system. I have been banking with Clydesdale for 35 years. Thinking that I could cope with all these branches closing as long as the online banking is efficient. But NO, the online banking is rubbish, useless and does not even look smart.
So, ADVOID Clydesdale bank.

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