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2nd May 2020
It is a very small bank acting like an extremely small bank
The system is awful their services an extreme challege to use, honestly, why do they pretend to offer a ......service
Your Clydesdale Bank Reviews (71)
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11th March 2020
Very bad bank
I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake....
Read more I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake.
My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK
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11th March 2020
Wish I never joined this bank
I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake....
Read more I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake.
My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK
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6th March 2020
FOR YOUR SANITY - AVOID!
After 2 years of banking with them for my LTD company I gave up. The log in and platforms are overly fussy and confusing, so many steps, so many passwords and so MUCH FAFF! You can't export your statements into excel, they don't integrate with any...
Read moreAfter 2 years of banking with them for my LTD company I gave up. The log in and platforms are overly fussy and confusing, so many steps, so many passwords and so MUCH FAFF! You can't export your statements into excel, they don't integrate with any accountancy software. ITS DIFFICULT. I've just opened a new account with Starling bank as I was so lightheaded with rage having to deal with clydesdale recently. Just don't do it.
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9th February 2020
friendly staff, decent products
Helped sort out my deceased father's estate afew years ago
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9th February 2020
Great bank for many years with an easy app & banking
Used this bank since i was young, never had any issues with banking, loans, overdrafts. Charges are always reasonable and their banking app easy to use. Even though half the branches are closed never had an issue banking via the post office and the...
Read moreUsed this bank since i was young, never had any issues with banking, loans, overdrafts. Charges are always reasonable and their banking app easy to use. Even though half the branches are closed never had an issue banking via the post office and the online app means you can also scan in cheques.
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1st February 2020
I love the B app
The B banking app is great. Was from Clydesdale/Yorkshire bank but now has been taken over by Virgin. So easy to use, great functionality.
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18th January 2020
Efficient, customer-friendly app
Very convenient, user-friendly, detailed credit card app.
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17th January 2020
This bank is absolutely appalling
This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank ...
Read more This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank account.
After contacting their customer service team, they palmed me off and didn't take the fraudulent activity seriously. Eventually i had to obtain a crime reference number and escalate to the Banking Ombudsman to have them take me seriously acknowledging my complaint under reference [#2254504].
Not only that, i provided their customer 'experience' team comprehensive details of what happened, how it happened, account numbers, names, details, times and dates - essentially doing all the investigation for them - this was in October 2019, and in January 2019 they have failed to provide any meaningful update. This is a shambles - money has been stolen by one of their customers and they have no protocol in place to handle this, and are unable to provide any details of what they have actually spent the last 3 months doing.
The ombudsman have now become involved and asked them for a final response - this is not good for Clydesdale (ref: PNX-3390434-W4Z8)
If you are using Clydesdale to bank with - i would be very very concerned as they clearly have no measurable controls around fraud, and could not care less about customer or any other service. The fact that i have had to escalate to the Banking Ombudsman tells you all you need to know about the quality of Clydesdale.
Avoid at all costs.
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23rd November 2019
Fantastic Benefits account
I hold the Signature Current account and for what I pay each month I'm still saving a lot of money!
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22nd November 2019
No complaints
I switched over to clydesdale just over 2 years ago now and they are hands down best bank I have ever had. Call centres are always quick to get through to and opening hours in branch are great.
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30th October 2019
Account-holder has Altzheimer's - impossible for spouse to withdraw much-needed money
I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all...
Read moreI have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all requested documents - certified translations of the lady's power of attorney and of her French Identity card. She is 84, lives in NE France and cannot travel to Scotland. What else can we do to get the money she requires to help pay for her husband's care and which is reightfully his and hers? We understand that there must be security controls but given that we have sent the above-mentioned documents and 3 withdrawal request forms over the past 4 months, we cannot believe that the Clydesdale bank is there to serve its customers.
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31st August 2019
Always Helpful!
Clydesdale Bank staff have always been very helpful and friendly, making sure I'm aware of the best deals to get the most out of my banking!
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10th June 2019
Great service
A great credit card, and terrific service when applying for it.
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4th June 2019
Very helpful
After a meeting with someone in the bank we came away feeling reassured about our next moves. We didn't feel pressured to use the bank itself and was given useful information
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30th May 2019
Telephoning customer services utter waste of time
After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a c...
Read more After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a call.
I now have to wake up a 3 yr old and travel with him to my local branch to ask a simple but very important question and may lose a potential purchase in the meantime . This happens too regular and is not good enough.
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15th April 2019
Signature Current Account
This account gives so much value for only £13.50 a month. I was paying £13 alone for my phone insurance and now I get my phone insurance, travel insurance, breakdown cover and gadget cover.
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15th April 2019
No complaints
I was fed up with my previous bank and finally switched to Clydesdale. Transition was seamless, the app is brilliant and when I asked for a overdraft recently again the service was faultless.
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25th January 2019
Packaged Account
I pay a monthly fee for a packaged account with benefits called a Signature Account. This is a massive saving I use the Travel Insurance, Breakdown Cover, Mobile Phone Insurance etc. Excellent value for money.
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