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11th September 2017
Need to catch up
No complaints but they need to improve their mobile and online apps, falling behind other banks
Your Clydesdale Bank Reviews (28)
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24th August 2017
Great customer satisfaction
Have had this account for over thirty years and cannot complain about any aspect of this bank. Always very helpful, remember my name and give advice when needed. Would recommend to everyone.
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24th August 2017
Great customer satisfaction
Have had this account for over thirty years and cannot complain about you aspect of this bank. Always very helpful, remember my name and give advice when needed. Would recommend to everyone.
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20th June 2017
Horrific service.
My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not...
Read moreMy partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not one of them were returned for almost 2 weeks! Eventually we came to the point where we had to get things done so we visited the branch and we were told we wouldn't be able to get an appointment for more than 3 weeks. We had no time to wait around at this point after trying to contact her multiple times, we decided to go elsewhere and found better service! Very very disappointed.
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8th June 2017
Stay away, they are a joke!!!
Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between...
Read moreShocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!!
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7th May 2017
Don't move
I moved to Clydesdale bank six months ago and don't get me wrong they warn you about the high fees for missed payments and going over your account but they don't even give you until 2 to put the money in without being charged
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4th April 2017
B Account is amazing!
B Account has helped me turn my life around, budgeting is so much easier and it's a simple tool to use!
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7th February 2017
Poor customer service and lack of branches
Closing branches left right and centre leaving limited options for loyal customers. All in order to increase profits and cut staff
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7th February 2017
Easy to maintain and keep track
I've had my current account with CB for over 5 years ow and their services are always helpful with genuine staff.
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1st February 2017
easy, straightforward banking
great bank, straightforward, good app to allow you instant access to keep track of your funds
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26th January 2017
Easy to sign up!
This product was easy to sign up to and was relatively hassle free. Applied through telephone banking and staff were very helpful.
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29th November 2016
Very good bank
I have been with this bank for about 10years and never had any problems with them, when I go into the branch the staff are always friendly
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20th November 2016
Time for change
While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little...
Read moreWhile down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little money so my weekend has been ruined, thank you Clydesdale bank! Have been with this bank for many years but will now be looking for a new bank.
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14th November 2016
Personal touch
I needed to change my name on the account & my local branch were so friendly & personable during the process
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24th August 2016
Great basic banking
Great bank service, always british people i speak to therefore they can understand me and what am trying to get help with
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30th June 2016
No fuss banking
Never any hassle. I've been banking here since I left school over 40 years
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18th February 2016
Has always tried to help me out if possible.
The staff at all 3 branches I use are friendly and helpful, as are the call-centre staff. I've always felt that I was more than just a number on an account: the bank has waived charges for me on one occasion, and never made me feel stupid even though...
Read moreThe staff at all 3 branches I use are friendly and helpful, as are the call-centre staff. I've always felt that I was more than just a number on an account: the bank has waived charges for me on one occasion, and never made me feel stupid even though I'm not great at knowing what's in my account at any given time!
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16th February 2016
Quite good
They switched my account without any fuss. Great service.
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26th January 2016
website access not user user friendly & not enough local branches.
Too many loops to go through to gain access online. yes it's about security which is good but so much info to remember. not enough local branches.
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