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Clydesdale Bank Reviews

Ratings based on 25 reviews Last review 1 month ago
3.52 / 5Great overall rating

Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency...

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Clydesdale Bank is a bank that's big enough to provide competitive products, but small enough to offer a more personal touch. Smart Money People is the place for Clydesdale Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Clydesdale Bank Reviews (25)

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20th June 2017

Horrific service.

My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not...

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My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not one of them were returned for almost 2 weeks! Eventually we came to the point where we had to get things done so we visited the branch and we were told we wouldn't be able to get an appointment for more than 3 weeks. We had no time to wait around at this point after trying to contact her multiple times, we decided to go elsewhere and found better service! Very very disappointed.

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8th June 2017

Stay away, they are a joke!!!

Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between...

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Shocking service regarding mortgage application, clueless under informed staff, arrogant manager. Made a complain- they never replied. Complain about that (!) was told that Clydesdale doesn't have a timescale to reply for complaints. Read between the lines: " We don't care about you or your complaints". That is a statement from their website: We won’t charge you for raising a complaint. That is a sick joke!!!

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20th November 2016

Time for change

While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little...

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While down in England for the weekend I was short of cash and my wife contacted Clydesdale bank to transfer money from our savings account but they refused as we had only put the money in the savings account a few days earlier so left with very little money so my weekend has been ruined, thank you Clydesdale bank! Have been with this bank for many years but will now be looking for a new bank.

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18th February 2016

Has always tried to help me out if possible.

The staff at all 3 branches I use are friendly and helpful, as are the call-centre staff. I've always felt that I was more than just a number on an account: the bank has waived charges for me on one occasion, and never made me feel stupid even though...

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The staff at all 3 branches I use are friendly and helpful, as are the call-centre staff. I've always felt that I was more than just a number on an account: the bank has waived charges for me on one occasion, and never made me feel stupid even though I'm not great at knowing what's in my account at any given time!

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19th January 2016

Almost perfect

When I first arranged my mortgage 3 years ago I had a fantastic experience. The advisor was knowledgeable, helpful and happy to work around my...

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When I first arranged my mortgage 3 years ago I had a fantastic experience. The advisor was knowledgeable, helpful and happy to work around my schedule.
Unfortunately at my renewal I had a slightly different experience, I went into the branch to book an appointment only to be told that this couldn’t be arranged in branch and they would call me, a week went by without a call and I popped in again, a week later still no call and I phone them.
To be fair to them the staff at the call centre were very helpful and everything progressed quickly from there, so I would definitely recommend calling before trying to arrange anything face to face.

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24th December 2015

More traditional mode of banking

The Clydesdale Bank current account is one of the less competitive bank accounts out there. It's customer service is average and it only fairly recently created a useful app. All accounts cannot be viewed together on the app. I have gone from using it...

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The Clydesdale Bank current account is one of the less competitive bank accounts out there. It's customer service is average and it only fairly recently created a useful app. All accounts cannot be viewed together on the app. I have gone from using it on a daily basis to just keeping it as a stand-by account. I wouldn't really recommend it as a modern, adapting account.

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24th December 2015

Bad service all around

From sending me someone else's documents to making me wait weeks to speak to a member of staff, I've had consistently bad service from the Clydesdale. I had a current account with them for 8 years only to find out they hadn't completed the admin on...

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From sending me someone else's documents to making me wait weeks to speak to a member of staff, I've had consistently bad service from the Clydesdale. I had a current account with them for 8 years only to find out they hadn't completed the admin on their end so they had no record of my account. Trying to get that sorted was a gruelling, lengthy experience.

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