Clydesdale Bank Reviews

Gold Credit Card

10th June 2019

Great service

A great credit card, and terrific service when applying for it.

Daniel AustinLevel 1

(0)

Fixed Rate Mortgage

4th June 2019

Very helpful

After a meeting with someone in the bank we came away feeling reassured about our next moves. We didn't feel pressured to use the bank itself and was given useful information

Nicola_386Level 1

(0)

Business Banking

30th May 2019

Telephoning customer services utter waste of time

After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a c...

After 14 minutes and three attempts to seek advice over the phone I was promised a return call if I got cut off yet again. I’m till awaiting a call.
I now have to wake up a 3 yr old and travel with him to my local branch to ask a simple but very important question and may lose a potential purchase in the meantime . This happens too regular and is not good enough.

Tony WashingtonLevel 1

(0)

15th April 2019

Signature Current Account

This account gives so much value for only £13.50 a month. I was paying £13 alone for my phone insurance and now I get my phone insurance, travel insurance, breakdown cover and gadget cover.

Donna CruickshankLevel 1

(0)

15th April 2019

No complaints

I was fed up with my previous bank and finally switched to Clydesdale. Transition was seamless, the app is brilliant and when I asked for a overdraft recently again the service was faultless.

Corrinne McLeishLevel 1

(0)

25th January 2019

Packaged Account

I pay a monthly fee for a packaged account with benefits called a Signature Account. This is a massive saving I use the Travel Insurance, Breakdown Cover, Mobile Phone Insurance etc. Excellent value for money.

Donna CruickshankLevel 1

(0)

21st January 2019

Great bar branch closures

Very friendly bank, which treats me as an individual and sends me texts if I'm going over my overdraft, to save me charges. Let down badly by the closure of several branches including the 3 most useful to me!

(0)

Business Banking

13th January 2019

No problrms

My business bank account is with Clydesdale bank. I have had no issues with them in the 2years I have been using them for my business banking. Overall good service, no complaints.

Fiona GillisLevel 1

(0)

Savings

13th January 2019

Fantastic bank

Have only ever been with Clydesdale bank from the moment I opened my first account to this present day they have always gave me everything I need in a bank, any issues I’ve had they’ve always been solved promptly!! Fantastic service and customer sup...

Chazzy95Level 1

(0)

19th December 2018

Excellent service even with regrettable Branch closures.

Excellent service even with regrettable Branch closures. Treats me like an individual; always friendly and helpful. Let down slightly by their online service which needs google chrome to access, and which can frustratingly need loaded twice before...

(0)

3rd December 2018

Treats me as an individual

The Clydesdale Bank has friendly and helpful staff, who treat me as an individual. Its online banking is simple, albeit annoyingly one has to use Google Chrome to access it which requires me to change browsers every time I use it - which is daily. However given the way the branch staff and telephone staff interact a lot can be forgiven, even the very inconvenient closure this year of my 3 nearest branches. The Bank text if I go over my limit, and give me plenty of time to pay in and avoid charges. Overall, I recomend the Clydesdale very highly.

(0)

19th November 2018

RACIST BANK STAFF

I went in with my friend who needed help with his account. He needed a phone number. When I went to the cashier she bluntly refused to offer any service, when I asked why she rudely responded 'because I don't have an account here'. I told her I was with my friend and asked to speak with the manager as she was refusing to help. The manager came out and told me that the cashier reported that I was rude to her! I was stunned, looked at the cashier and asked, you said I was rude to you?' and she said 'yes I was was'. I asked her 'HOW was I rude to you' she turned red and put her head down. The manager said nothing to her as I would have questioned her in front of me. Instead he was threatened to call the police, started shouting at me to get out in front of the customers and to never come back. I told him that I would be going to the police instead. By the way I'm a black woman and my friend is an elderly white man and my belief is that they thought I was trying to get money out of his account. At no point did they speak to my friend. They are racist racist racist. Would never have an account with Clydesdale.

Be the best you can beLevel 1

(0)

11th November 2018

Excellent service

Fantastic signature account benefits

Donna CruickshankLevel 1

(0)

Gold Credit Card

10th November 2018

Great card

Good card with long 0% offer. The app needs a bit of work

AlexLevel 1

(0)

8th November 2018

Excellent customer service

Always friendly staff, helpful and not continually trying to flog you something. When they do recommend a product it's because they genuinely believe that it would benefit you.

Dawn AgnewLevel 1

(0)

6th November 2018

Always Friendly & Helpful

The Clydesdale Bank, despite recently annoying me greatly by shutting my 3 most used Branches, is a great Bank to be with. Staff in Branch; Online; and with Telephone Banking, are always very polite and helpful and the Bank seems to consider my individual needs instead of just treating me like a number. I also find it very helpful that if one of my accounts goes over my allowed overdraft, the Bank sends me a text which allows me several hours to rectify the situation so that I don't incur charges.

(0)

6th November 2018

Great bank

I have banked with them for years. They even refunded my bank charges when i ended up with post notal depression and lost track of my accounts

Sara-Ashley OwenLevel 1

(0)

Business Banking

6th November 2018

Very helpful

We use them for banking for our local charity. They are always helpful over the phone and even have a branch we can visit.

Phil SladeLevel 1

(0)

9th October 2018

Hold your money by continually locking account

Mobile and internet banking will accept fund but when you come to draw out it's another matter. Mobile app is blocked, internet banking blocked. Continual phone calls with promises that the money is being transferred as we speak.. NOT SO!!!! LOCKED...

Neil HowardLevel 1

(1)