Co-op Insurance Reviews

A drunk driver wrote off my car, Co-op saved the day

A drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them

A drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them

kelly cableLevel 1

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The day they tried to blag a blagger

After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged...

After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged 4. Having first argued against paying the already eye watering, lip biting, 'why don't you just take my blood' late payment fee, (a day early), it appeared that the co-operative were going to co-operate after all, and allow me to continue with my life, safe in the knowledge I was a legal road user. They however, had other ideas.
After a long, long, long wait on hold, the operator returned, (from what I can only assume was a crash course in scamming the customer), to inform me my policy was in the "irreversible" process of cancellation - apparently due to the direct debit being returned unpaid 10 days BEFORE the payment should have been taken. This, I argued, was not what my policy documents stated would happen. I was told ""the only thing I can do is get you another quote as it's just how things work", "it's company policy" (it isn't) meaning I would have to pay another deposit, plus a month's installment, equating to more than double the expected payment for this month. Ending the call feeling like life wasn't fair, and with a newly acquired, yet irrational hatred for humanity- I decided to sleep on it.
Next morning I called back, and the story had changed. I was now being told the bank informed them the direct debit had been stopped by me, and that the operator I had spoken to the day before was claiming I wanted to end the agreement. BIG FAT LIE. Being the observational type, I began to spot a pattern of contradiction and back tracking. I requested a manager listen to the calls and call me back. In the meantime I called the bank to confirm I was dealing with a case of being mugged off. Guess what? That's right, the direct debit was still active-that was until it was cancelled by co-operative , while I was being told by staff in the very same office that according to the bank I had done it the week before. Then came the call back. I was offered the opportunity to pay over the phone and it would be sorted. The irreversible would be reversed, atoms would be split, mountains moved and oceans drained. The very fabric of time and space would be torn like tissue paper to make the impossible happen... if I went away quietly. I didn't.
After a long phone call from a team manager who, coincidently, sounded exactly the same as the operator I spoke to earlier in the day but with a different name, I was offered a free weeks insurance, a 50 pound cheque, and an apology that came straight out of the "101 ways to go f*#k yourself" handbook, I decided to accept the offer, and get on with my considerably shortened, post-policy renewal life expectancy, providing i was emailed confirmation of our conversation and agreement as a means of cover note. He assured me he was a man of his word. I'm not sure which word he means, but it certainly isn't co-operative as I'm still waiting for it. A good way to ruin a reputable brand is to mug off your customers, these guys are in a league of their own. In the interest of fairness, I hadn't had a single issue with them the entire length of the policy. But in the interest of honesty, i believe it's a well rehearsed scam.
At best, it's a few unprofessional, incompetent employees overseen by inadequate management. At worst, repeated and systemic manipulation and misleading of Customers for profit. Will keep you posted.

Jay.pLevel 1

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Would not renew policy after 40 years due to rear windows being tinted

Tried to renew my husband's policy after 40 years with the company. Because we had the rear windows tinted they would not renew. We could not even pay an extra premium.

Sue McSherryLevel 1

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Good ethical insurance provider

I can't fault the Co-op and the p[ackage and price they offer for car insurance. It's fairly comprehensive (!) and covers all my needs. I especially appreciate having exrensive breakdown cover included for a small additional fee.

Emeline ShearsLevel 1

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Good customer service

I've been with co-operative for a number of years because they always come up with the best price for my car insurance and if they don't I give them a ring, have a chat with a friendly advisor and they lower the price for me. Can't ask for more than that.

I've been with co-operative for a number of years because they always come up with the best price for my car insurance and if they don't I give them a ring, have a chat with a friendly advisor and they lower the price for me. Can't ask for more than that.

Joanne BrownLevel 1

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reliable company

I have been with the co-op since 1985 and never had any issues ,I get a renewal every year with a breakdown of cover ,fortunately I have never had to claim

Susan CampbellLevel 1

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Value, flexible & straightforward.

I am happy with Co-op Insurance. Thankfully I've never needed to claim. The application process was easy, straightforward, there was a good amount of flexibility in the policy to suit all finance. I have remained with them for a few years now as...

I am happy with Co-op Insurance. Thankfully I've never needed to claim. The application process was easy, straightforward, there was a good amount of flexibility in the policy to suit all finance. I have remained with them for a few years now as unlike with other insurance companies the renewal price is fair.

Claire BarkerLevel 1

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Good policy

Got £50 in vouchers upon signing up, cover seems very good and good reviews from others

Emma RichesLevel 1

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Excellent;know what they are doing.

Very friendly production team, they make everything a breeze.

Emily BOLevel 1

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Good service and reasonable price

Not the best prices but whenever I call I got really good customer service. Polite and friendly staff

Nadia JosephineLevel 1

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Good customer service

Good customer service – always speak to someone helpful and clear. Not had to claim, but trust that they would be reliable.

Felicity MartinLevel 1

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Value for money

I usually shop around but the Co-op has had very good renewal prices and service so I have been with them for over five years now

Robert McIntoshLevel 1

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Read the small print

Beware that if you miss a payment that you will be charged £20 over and above your monthly premium. Don't think I'll be renewing my policy when the the time comes....

DebbieLevel 1

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Dont touch this company

They are a bunch of brain dead idoits who take your money but are very unhelpful customer service and the mangers are even worse they couldn't manage a paper bag

Susan MiddleweightLevel 1

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Please dont touch this company your be sorry

I had policy for 11 years which i had 9 years no claims bonus the company stopped my insurance with out letting me know to con me so now restarted it but only give me 5 years no claims discount and they got proof of what i had and still say i cant...

I had policy for 11 years which i had 9 years no claims bonus the company stopped my insurance with out letting me know to con me so now restarted it but only give me 5 years no claims discount and they got proof of what i had and still say i cant have it they are defrauding the public please dont use this company read all the reviews

AndrewLevel 1

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Let me down

I don't like any car insurance company if I'm being honest, we are with Diamond at the moment but have to change every year as everyone I've been with hike up their prices,, I will say though cooperative were good for offering a 3 year fixed price but...

I don't like any car insurance company if I'm being honest, we are with Diamond at the moment but have to change every year as everyone I've been with hike up their prices,, I will say though cooperative were good for offering a 3 year fixed price but then they let me down by cancelling my policy and trying to make me start all over again with an increased quote when one of my direct debits failed due to me changing bank accounts, I even phoned them up to pay it the day after

Christine EvansLevel 1

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Very deceptive and dishonest car insurance company

After a long time on the phone with Coop complaints department, nothing was resolved. No apology even though they have now received all the proof info they required, they still would not reinstate my insurance....

After a long time on the phone with Coop complaints department, nothing was resolved. No apology even though they have now received all the proof info they required, they still would not reinstate my insurance.
What pathetic joke of a company would send out important letters non-recorded? Coop Insurance would! What apathetic car insurance company would not bother to phone you or email you to request something important even though they have your details on file? Coop would!!! Other insurers in the past have always emailed me, or phone me. Coop is a joke, I had to take out a brand new policy. Will be taking this up with the FSO to see what they have to say about this... Very disgusted with their service.

Quan HoangLevel 1

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Dishonest car insurance company out to steal your money

I was insured for just a month before they sent out a letter saying my insurance was cancelled. When I called them up they claimed to have sent out a letter requesting further information which I never received. They have both my mobile number and...

I was insured for just a month before they sent out a letter saying my insurance was cancelled. When I called them up they claimed to have sent out a letter requesting further information which I never received. They have both my mobile number and email address on file which they never bothered to use but instead stole around 30% of my annual premium for that first month.
I would not recommend

Quan HoangLevel 1

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Bullshit

I did one year as a named driver....

I did one year as a named driver.

To make that very one year a REAL ncb i had to do further year under my own policy!

In the second year i was told i need to complete 2 years as my own policy.

In total 3 years on the second month before a renewal they ask for information i cant provide in the timeframe i therefore have be threatened to give my info by the 28th or have my policy cancelled. I only have one more payment to make!!!

My insurance went up for no reason when turning 25. If i am male of female shouldnt matter.

reece cooperLevel 1

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Cheapest Around

I did an online comparison and found Co-op to be a lot cheaper than other & also had a lower excess. Easy to purchase and the online account makes it easy to access your documents.

Rachel SlaterLevel 1

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