Co-op Insurance offers a range of insurance products, from car insurance to home insurance and more! If you've got experience with this company then you can leave a Co-op insurance review today to help other consumers to find out more. Smart Money...
READ MORECo-op Insurance offers a range of insurance products, from car insurance to home insurance and more! If you've got experience with this company then you can leave a Co-op insurance review today to help other consumers to find out more. Smart Money People is the place for Co-op insurance reviews. Together, we can help to increase trust and transparency in financial services.
Clarity & Expectations
67% of feedback is Product related
Top Age Profile: 35-44
Top Channel Preference: Online
Write a reviewClaims not settled
I have insured both our cats with coop. Never made a claim in 11 years as both cats healthy. When my older cat suddenly fell ill and ultimately had to be euthanised, I sent in a claim at the end of November but still not settled a month later despite... Read more
I have insured both our cats with coop. Never made a claim in 11 years as both cats healthy. When my older cat suddenly fell ill and ultimately had to be euthanised, I sent in a claim at the end of November but still not settled a month later despite answering their one query on Dec 3rd.! Nobody has a definitive answer why and you can’t contact the assessor. Very poor service and very upsetting. Stay well clear
Reviewed on 30th December 2020Alex![]()
Write a reviewAbsolutely rubbish
If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a... Read more
If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.
Reviewed on 31st October 2020Stephen Earle![]()
Write a reviewNot helpful during Pandemic
AVOID .... Read more
AVOID .
UNHELPFUL DURING COVID 19 Been with co - op 4 years plus. Paid monthlydirect debit installments. Because my pay dates changed and had to start paying at a different point in the month . They wanted two payments in one month ,because I couldn't financially do this my insurance has been swopped to annual payment up front . Direct debit was more suitable for a single mom bringing in one wage . Don't trust them .Reviewed on 5th August 2020Samantha Pallas![]()
Write a reviewSmart Saver
As a member of the co-operative I was given a good discount when I first insured my car and over the years It's been with no claim discount.
Reviewed on 24th June 2020Pythias Kangwa![]()
Write a reviewAvoid avoid avoid!
My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. ... Read more
My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However...
Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements).
As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay.
I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic.
Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed.Reviewed on 19th March 2020Kristian Yates![]()
Write a reviewGreat insurance
Always helpful when contacting customer service, good cover and competitive.
Reviewed on 8th February 2020Leahetea![]()
Write a reviewCar vandalised
My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ... Read more
My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ones cancelling my policy as they would not insure my new car!
Disgraceful thieves managed to get this reduced to £50 and their excuse was they had to recoup their losses!!! Will avoid like the plague all their companies in future, shops, insurance and funeral AVOID AVOID AVOIDReviewed on 7th December 2019david![]()
Write a reviewGood pet insurance
This insurance offered us the best options and cover out of the few we looked at, as it covers any damage the pet does to others as well as to itself unlike most
Reviewed on 11th September 2019Theo![]()
Write a reviewAffordable and Effective
Very good pricing and I have never had a cause to complain about the insurance company.
Reviewed on 22nd July 2019Yosef Mechti![]()
Write a reviewGood Value
Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good ... Read more
Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good value. I have not needed to claim yet so I can't comment on their claims performance.
Reviewed on 21st July 2019Neil Platt![]()
Write a reviewNOTHING BAD TO SAY
BUT PREMIUMS GO UP AND UP EVERY YEAR DESPITE MY NEVER HAVING CLAIMED AND TRAVELING LESS THAN 4K MILES PER YEAR
Reviewed on 15th July 2019nICK-EL-ODEON![]()
Write a reviewThere when you need them
The Co-op were fantastic when a flood trashed part of my flat. They visited promptly and arranged payment quickly so that I was able to replace my damaged belongings and redecorate.
Reviewed on 6th July 2019Delia Pemberton![]()
Write a reviewAvoid it...
The worst car insurance in the UK... Read more
The worst car insurance in the UK !!!
I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back.
I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis.
I am a victim but I can not get my money back.
You all avoid this Co-Op Insurance Company!!!Reviewed on 21st June 2019Anonymous![]()
Write a reviewAVOID !!!!
Worst company ever . Very rude customer service and there black box never works so you will waste your money as they dont turn up . Young drivers stay away !
Reviewed on 6th June 2019Shahnawaz Shah![]()
Write a reviewDon't bother they have messed my no claims up
Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't... Read more
Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't bother
Reviewed on 3rd June 2019Ashley bard![]()
Write a reviewCharged £35 to cancel insurance just 6 days after I bought it and it hadn't even started yet
Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of se... Read more
Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of service. Such a scam.
Reviewed on 8th March 2019kconway23![]()
Write a reviewRead the policy
Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is... Read more
Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is 306bhp - no such thing as 255bhp. They said they couldn’t insure me on a 306 bhp - like talking to a brick. I gave up cancelled and got cheaper elsewhere. I’d have been driving uninsured on a non existent car according to the ‘advisor’
AppallingReviewed on 1st March 2019Andy![]()
Write a reviewStraightforward and reasonably priced.
I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than... Read more
I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than other companies offer and they were clearly explained.
Reviewed on 22nd September 2018Claire Barker![]()
Write a reviewGreat product
Had a car hit ours and they paid out no questions asked.
Reviewed on 21st September 2018brianco![]()
Write a reviewA fairly good insurance but could give the extras free to loyal customers
I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras ... Read more
I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras such as breakdown etc for loyal customers this should be included as an incentive to stay with them but unfortunately they don’t think this way although I would recommend them to family and friends and have done but I think recommendations should also be rewarded.
Reviewed on 20th September 2018Lisa powell![]()
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