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11th September 2019
Good pet insurance
This insurance offered us the best options and cover out of the few we looked at, as it covers any damage the pet does to others as well as to itself unlike most
Your Co-op Insurance Reviews (44)
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22nd July 2019
Affordable and Effective
Very good pricing and I have never had a cause to complain about the insurance company.
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21st July 2019
Good Value
Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good ...
Read moreReally easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good value. I have not needed to claim yet so I can't comment on their claims performance.
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15th July 2019
NOTHING BAD TO SAY
BUT PREMIUMS GO UP AND UP EVERY YEAR DESPITE MY NEVER HAVING CLAIMED AND TRAVELING LESS THAN 4K MILES PER YEAR
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6th July 2019
There when you need them
The Co-op were fantastic when a flood trashed part of my flat. They visited promptly and arranged payment quickly so that I was able to replace my damaged belongings and redecorate.
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21st June 2019
Avoid it...
The worst car insurance in the UK...
Read more The worst car insurance in the UK !!!
I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back.
I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis.
I am a victim but I can not get my money back.
You all avoid this Co-Op Insurance Company!!!
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6th June 2019
AVOID !!!!
Worst company ever . Very rude customer service and there black box never works so you will waste your money as they dont turn up . Young drivers stay away !
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3rd June 2019
Don't bother they have messed my no claims up
Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't...
Read moreReally bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't bother
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8th March 2019
Charged £35 to cancel insurance just 6 days after I bought it and it hadn't even started yet
Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of se...
Read moreBought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of service. Such a scam.
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1st March 2019
Read the policy
Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is...
Read more Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is 306bhp - no such thing as 255bhp. They said they couldn’t insure me on a 306 bhp - like talking to a brick. I gave up cancelled and got cheaper elsewhere. I’d have been driving uninsured on a non existent car according to the ‘advisor’
Appalling
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22nd September 2018
Straightforward and reasonably priced.
I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than...
Read moreI have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than other companies offer and they were clearly explained.
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21st September 2018
Great product
Had a car hit ours and they paid out no questions asked.
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20th September 2018
A fairly good insurance but could give the extras free to loyal customers
I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras ...
Read moreI have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras such as breakdown etc for loyal customers this should be included as an incentive to stay with them but unfortunately they don’t think this way although I would recommend them to family and friends and have done but I think recommendations should also be rewarded.
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22nd August 2018
Disgraceful - Beware
Terrible Service - I worry for Elderly or Vulnerable...
Read more Terrible Service - I worry for Elderly or Vulnerable Policyholders.
It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA.
I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation.
I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them.
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14th June 2018
A drunk driver wrote off my car, Co-op saved the day
A drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them
Read moreA drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them
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18th March 2018
The day they tried to blag a blagger
After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged...
Read more After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged 4. Having first argued against paying the already eye watering, lip biting, 'why don't you just take my blood' late payment fee, (a day early), it appeared that the co-operative were going to co-operate after all, and allow me to continue with my life, safe in the knowledge I was a legal road user. They however, had other ideas.
After a long, long, long wait on hold, the operator returned, (from what I can only assume was a crash course in scamming the customer), to inform me my policy was in the "irreversible" process of cancellation - apparently due to the direct debit being returned unpaid 10 days BEFORE the payment should have been taken. This, I argued, was not what my policy documents stated would happen. I was told ""the only thing I can do is get you another quote as it's just how things work", "it's company policy" (it isn't) meaning I would have to pay another deposit, plus a month's installment, equating to more than double the expected payment for this month. Ending the call feeling like life wasn't fair, and with a newly acquired, yet irrational hatred for humanity- I decided to sleep on it.
Next morning I called back, and the story had changed. I was now being told the bank informed them the direct debit had been stopped by me, and that the operator I had spoken to the day before was claiming I wanted to end the agreement. BIG FAT LIE. Being the observational type, I began to spot a pattern of contradiction and back tracking. I requested a manager listen to the calls and call me back. In the meantime I called the bank to confirm I was dealing with a case of being mugged off. Guess what? That's right, the direct debit was still active-that was until it was cancelled by co-operative , while I was being told by staff in the very same office that according to the bank I had done it the week before. Then came the call back. I was offered the opportunity to pay over the phone and it would be sorted. The irreversible would be reversed, atoms would be split, mountains moved and oceans drained. The very fabric of time and space would be torn like tissue paper to make the impossible happen... if I went away quietly. I didn't.
After a long phone call from a team manager who, coincidently, sounded exactly the same as the operator I spoke to earlier in the day but with a different name, I was offered a free weeks insurance, a 50 pound cheque, and an apology that came straight out of the "101 ways to go f*#k yourself" handbook, I decided to accept the offer, and get on with my considerably shortened, post-policy renewal life expectancy, providing i was emailed confirmation of our conversation and agreement as a means of cover note. He assured me he was a man of his word. I'm not sure which word he means, but it certainly isn't co-operative as I'm still waiting for it. A good way to ruin a reputable brand is to mug off your customers, these guys are in a league of their own. In the interest of fairness, I hadn't had a single issue with them the entire length of the policy. But in the interest of honesty, i believe it's a well rehearsed scam.
At best, it's a few unprofessional, incompetent employees overseen by inadequate management. At worst, repeated and systemic manipulation and misleading of Customers for profit. Will keep you posted.
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13th November 2017
Would not renew policy after 40 years due to rear windows being tinted
Tried to renew my husband's policy after 40 years with the company. Because we had the rear windows tinted they would not renew. We could not even pay an extra premium.
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1st October 2017
Good ethical insurance provider
I can't fault the Co-op and the p[ackage and price they offer for car insurance. It's fairly comprehensive (!) and covers all my needs. I especially appreciate having exrensive breakdown cover included for a small additional fee.
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1st October 2017
Good customer service
I've been with co-operative for a number of years because they always come up with the best price for my car insurance and if they don't I give them a ring, have a chat with a friendly advisor and they lower the price for me. Can't ask for more than that.
Read moreI've been with co-operative for a number of years because they always come up with the best price for my car insurance and if they don't I give them a ring, have a chat with a friendly advisor and they lower the price for me. Can't ask for more than that.
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30th September 2017
reliable company
I have been with the co-op since 1985 and never had any issues ,I get a renewal every year with a breakdown of cover ,fortunately I have never had to claim
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