Co-op Insurance Reviews

Home Insurance

Terrible company stay away

This is a terrible company its taken nearly 3 yrs and still not complete. They owed me thousands of pounds for hotel money that took ages to get back that nearly bankrupted me . The works they did have been disgusting and I have had an independent... Read more

This is a terrible company its taken nearly 3 yrs and still not complete. They owed me thousands of pounds for hotel money that took ages to get back that nearly bankrupted me . The works they did have been disgusting and I have had an independent surveyor in who gave a bad report and recommended that the work be redone and they have ignored it so I'm now in the process of complaining to the Ombudsman and taking them to court for the costs of redoing the works up to standard and finishing the half completed works.
If I could give minus stars I would.

Reviewed on 10th March 2021

Mr Willis

Pet Insurance

Claims not settled

I have insured both our cats with coop. Never made a claim in 11 years as both cats healthy. When my older cat suddenly fell ill and ultimately had to be euthanised, I sent in a claim at the end of November but still not settled a month later despite... Read more

I have insured both our cats with coop. Never made a claim in 11 years as both cats healthy. When my older cat suddenly fell ill and ultimately had to be euthanised, I sent in a claim at the end of November but still not settled a month later despite answering their one query on Dec 3rd.! Nobody has a definitive answer why and you can’t contact the assessor. Very poor service and very upsetting. Stay well clear

Reviewed on 30th December 2020

Alex

Car Insurance

Absolutely rubbish

If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a... Read more

If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.

Reviewed on 31st October 2020

Stephen Earle

Car Insurance

Not helpful during Pandemic

AVOID .... Read more

AVOID .
UNHELPFUL DURING COVID 19 Been with co - op 4 years plus. Paid monthlydirect debit installments. Because my pay dates changed and had to start paying at a different point in the month . They wanted two payments in one month ,because I couldn't financially do this my insurance has been swopped to annual payment up front . Direct debit was more suitable for a single mom bringing in one wage . Don't trust them .

Reviewed on 5th August 2020

Samantha Pallas

Car Insurance

Smart Saver

As a member of the co-operative I was given a good discount when I first insured my car and over the years It's been with no claim discount.

Reviewed on 24th June 2020

Pythias Kangwa

Car Insurance

Avoid avoid avoid!

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. ... Read more

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However...

Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements).

As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay.

I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic.

Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed.

Reviewed on 19th March 2020

Kristian Yates

Car Insurance

Great insurance

Always helpful when contacting customer service, good cover and competitive.

Reviewed on 8th February 2020

Leahetea

Car Insurance

Car vandalised

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ... Read more

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ones cancelling my policy as they would not insure my new car!
Disgraceful thieves managed to get this reduced to £50 and their excuse was they had to recoup their losses!!! Will avoid like the plague all their companies in future, shops, insurance and funeral AVOID AVOID AVOID

Reviewed on 7th December 2019

david

Pet Insurance

Good pet insurance

This insurance offered us the best options and cover out of the few we looked at, as it covers any damage the pet does to others as well as to itself unlike most

Reviewed on 11th September 2019

Theo

Car Insurance

Affordable and Effective

Very good pricing and I have never had a cause to complain about the insurance company.

Reviewed on 22nd July 2019

Yosef Mechti

Car Insurance

Good Value

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good ... Read more

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good value. I have not needed to claim yet so I can't comment on their claims performance.

Reviewed on 21st July 2019

Neil Platt

Car Insurance

NOTHING BAD TO SAY

BUT PREMIUMS GO UP AND UP EVERY YEAR DESPITE MY NEVER HAVING CLAIMED AND TRAVELING LESS THAN 4K MILES PER YEAR

Reviewed on 15th July 2019

nICK-EL-ODEON

Home Insurance

There when you need them

The Co-op were fantastic when a flood trashed part of my flat. They visited promptly and arranged payment quickly so that I was able to replace my damaged belongings and redecorate.

Reviewed on 6th July 2019

Delia Pemberton

Car Insurance

Avoid it...

The worst car insurance in the UK... Read more

The worst car insurance in the UK !!!

I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back.
I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis.

I am a victim but I can not get my money back.
You all avoid this Co-Op Insurance Company!!!

Reviewed on 21st June 2019

Anonymous

Car Insurance

AVOID !!!!

Worst company ever . Very rude customer service and there black box never works so you will waste your money as they dont turn up . Young drivers stay away !

Reviewed on 6th June 2019

Shahnawaz Shah

Car Insurance

Don't bother they have messed my no claims up

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't... Read more

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't bother

Reviewed on 3rd June 2019

Ashley bard

Car Insurance

Charged £35 to cancel insurance just 6 days after I bought it and it hadn't even started yet

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of se... Read more

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of service. Such a scam.

Reviewed on 8th March 2019

kconway23

Car Insurance

Read the policy

Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is... Read more

Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is 306bhp - no such thing as 255bhp. They said they couldn’t insure me on a 306 bhp - like talking to a brick. I gave up cancelled and got cheaper elsewhere. I’d have been driving uninsured on a non existent car according to the ‘advisor’
Appalling

Reviewed on 1st March 2019

Andy

Home Insurance

Straightforward and reasonably priced.

I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than... Read more

I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than other companies offer and they were clearly explained.

Reviewed on 22nd September 2018

Claire Barker

Car Insurance

Great product

Had a car hit ours and they paid out no questions asked.

Reviewed on 21st September 2018

brianco