Co-op Insurance Reviews

Not helpful during Pandemic

AVOID ....

AVOID .
UNHELPFUL DURING COVID 19 Been with co - op 4 years plus. Paid monthlydirect debit installments. Because my pay dates changed and had to start paying at a different point in the month . They wanted two payments in one month ,because I couldn't financially do this my insurance has been swopped to annual payment up front . Direct debit was more suitable for a single mom bringing in one wage . Don't trust them .

Samantha Pallas

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Avoid avoid avoid!

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. ...

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However...

Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements).

As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay.

I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic.

Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed.

Kristian Yates

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Great insurance

Always helpful when contacting customer service, good cover and competitive.

Leahetea

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Car vandalised

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ...

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ones cancelling my policy as they would not insure my new car!
Disgraceful thieves managed to get this reduced to £50 and their excuse was they had to recoup their losses!!! Will avoid like the plague all their companies in future, shops, insurance and funeral AVOID AVOID AVOID

david

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Good pet insurance

This insurance offered us the best options and cover out of the few we looked at, as it covers any damage the pet does to others as well as to itself unlike most

Theo

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Affordable and Effective

Very good pricing and I have never had a cause to complain about the insurance company.

Yosef Mechti

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Good Value

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good ...

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good value. I have not needed to claim yet so I can't comment on their claims performance.

Neil Platt

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NOTHING BAD TO SAY

BUT PREMIUMS GO UP AND UP EVERY YEAR DESPITE MY NEVER HAVING CLAIMED AND TRAVELING LESS THAN 4K MILES PER YEAR

nICK-EL-ODEON

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There when you need them

The Co-op were fantastic when a flood trashed part of my flat. They visited promptly and arranged payment quickly so that I was able to replace my damaged belongings and redecorate.

Delia Pemberton

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Avoid it...

The worst car insurance in the UK...

The worst car insurance in the UK !!!

I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back.
I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis.

I am a victim but I can not get my money back.
You all avoid this Co-Op Insurance Company!!!

Anonymous

(3)

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AVOID !!!!

Worst company ever . Very rude customer service and there black box never works so you will waste your money as they dont turn up . Young drivers stay away !

Shahnawaz Shah

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Don't bother they have messed my no claims up

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't...

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't bother

Ashley bard

(1)

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Charged £35 to cancel insurance just 6 days after I bought it and it hadn't even started yet

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of se...

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of service. Such a scam.

kconway23

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Read the policy

Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is...

Insured 3.0 SD V6 SE auto 2019 Discovery with co-op eco insurance, by amending my policy from previous Discovery. Policy emailed to me - referred to the new car ( same model description as above ) as 255bhp. I tried explaining to co-op that the car is 306bhp - no such thing as 255bhp. They said they couldn’t insure me on a 306 bhp - like talking to a brick. I gave up cancelled and got cheaper elsewhere. I’d have been driving uninsured on a non existent car according to the ‘advisor’
Appalling

Andy

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Straightforward and reasonably priced.

I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than...

I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than other companies offer and they were clearly explained.

Claire Barker

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Great product

Had a car hit ours and they paid out no questions asked.

brianco

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A fairly good insurance but could give the extras free to loyal customers

I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras ...

I have been with co-op insurance for years and on the whole am fairly satisfied with them they are reasonably priced and deal with any issues quick and efficiently but I don’t like that after all these years they ask for extra money for all the extras such as breakdown etc for loyal customers this should be included as an incentive to stay with them but unfortunately they don’t think this way although I would recommend them to family and friends and have done but I think recommendations should also be rewarded.

Lisa powell

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Disgraceful - Beware

Terrible Service - I worry for Elderly or Vulnerable...

Terrible Service - I worry for Elderly or Vulnerable Policyholders.

It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA.

I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation.

I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them.

daniel lacey

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A drunk driver wrote off my car, Co-op saved the day

A drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them

A drunk driver wrote off my car (which was parked on the street). Co-op handled everything for me and paid me out before the other drivers insurance had time to do anything! They made a traumatic experience bearable. I will continue insuring with them

kelly cable

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The day they tried to blag a blagger

After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged...

After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged 4. Having first argued against paying the already eye watering, lip biting, 'why don't you just take my blood' late payment fee, (a day early), it appeared that the co-operative were going to co-operate after all, and allow me to continue with my life, safe in the knowledge I was a legal road user. They however, had other ideas.
After a long, long, long wait on hold, the operator returned, (from what I can only assume was a crash course in scamming the customer), to inform me my policy was in the "irreversible" process of cancellation - apparently due to the direct debit being returned unpaid 10 days BEFORE the payment should have been taken. This, I argued, was not what my policy documents stated would happen. I was told ""the only thing I can do is get you another quote as it's just how things work", "it's company policy" (it isn't) meaning I would have to pay another deposit, plus a month's installment, equating to more than double the expected payment for this month. Ending the call feeling like life wasn't fair, and with a newly acquired, yet irrational hatred for humanity- I decided to sleep on it.
Next morning I called back, and the story had changed. I was now being told the bank informed them the direct debit had been stopped by me, and that the operator I had spoken to the day before was claiming I wanted to end the agreement. BIG FAT LIE. Being the observational type, I began to spot a pattern of contradiction and back tracking. I requested a manager listen to the calls and call me back. In the meantime I called the bank to confirm I was dealing with a case of being mugged off. Guess what? That's right, the direct debit was still active-that was until it was cancelled by co-operative , while I was being told by staff in the very same office that according to the bank I had done it the week before. Then came the call back. I was offered the opportunity to pay over the phone and it would be sorted. The irreversible would be reversed, atoms would be split, mountains moved and oceans drained. The very fabric of time and space would be torn like tissue paper to make the impossible happen... if I went away quietly. I didn't.
After a long phone call from a team manager who, coincidently, sounded exactly the same as the operator I spoke to earlier in the day but with a different name, I was offered a free weeks insurance, a 50 pound cheque, and an apology that came straight out of the "101 ways to go f*#k yourself" handbook, I decided to accept the offer, and get on with my considerably shortened, post-policy renewal life expectancy, providing i was emailed confirmation of our conversation and agreement as a means of cover note. He assured me he was a man of his word. I'm not sure which word he means, but it certainly isn't co-operative as I'm still waiting for it. A good way to ruin a reputable brand is to mug off your customers, these guys are in a league of their own. In the interest of fairness, I hadn't had a single issue with them the entire length of the policy. But in the interest of honesty, i believe it's a well rehearsed scam.
At best, it's a few unprofessional, incompetent employees overseen by inadequate management. At worst, repeated and systemic manipulation and misleading of Customers for profit. Will keep you posted.

Jay.p

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