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Co-op Insurance: Home insurance reviews

View other Co-op Insurance products
2.68
Based on 24 reviews, last reviewed 21st Oct 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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4%
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33%

Latest highest rating:

4

I have had good communications from the Co-Op since... I have had good communications from the Co-Op since taking out my home insurance with them Reviewed on: 22nd April 2025
Mike Clarke's avatar
Mike Clarke

Latest lowest rating:

1

CO OP Insurance Bad treatment- rip off costs Change to a much cheaper Car Insurance that does not treat you like trash to make money on. We havebeen with the COOP insurance 24 years , only claim... Read more Reviewed on: 21st October 2025
Richard B's avatar
Richard B
Read all reviews See your review

About this product

Co-op insurance has standalone buildings and contents policies or a combined home insurance policy.

Co-op members get an exclusive discount on their premiums. Your discount is added if you’re matched with Co-ops membership database during the quote process. You won’t get a discount for any add ons that you buy.

Co-op home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

Co-op Insurance Home insurance reviews (24)

Review of the Co-op Insurance, Home insurance:

Claim handlers terrible..Won’t register complaint

1
Firstly before you read below the most worrying and disgraceful behaviour is that the co op home insurance company aren’t responding to my wish to make a complaint.Which legally they have to which is why I having to go to the ombudsman. Background I rang co op home insurance a few weeks ago about Nov 24 about an automatic home insurance renewal I was unaware about. We have been covered by another company for the previous year and have renewed again with them in September 24. The co op call handler cancelled the automatic renewal and advised me to email proof of the cover I had taken out with the other insurance companies for consideration of repayment. I sent clear proof of the cover I had with them.Note they asked me to do this. I told them I couldn’t access the coop on line portal to see what had happened and what we had ‘agreed too?’ Coop Call handler said there were known problems with customers getting/keeping access to the portal! Any new customers should be wise to this as well as all the other problems and hoops I have been asked to jump through and that’s been growing. Since providing the proof I have had a string of extra request for evidence. Starting with they wanted PDF documents and requesting ‘schedules’ of the insurance. In effect they want everything provided that they would send out of it was their own insurance. But I probably haven’t got everything laid out with my current insurance company exactly the same way as the CoOp. I asked them to send me proof of what insurance schedules documents I had apparently taken with them as much to help me understand what I need to get from my current insurance company, but they aren’t responding now. Nor will they respond to my request I have made twice now to make a complaint over the last fortnight. Really bad customer service and is a massive red flag along with the other problems I am encountering. Just look at the other negative comments about their current claim handlers. This is my experience. Reviewed on: 23rd December 2024
Will's avatar
Will

Value, flexible & straightforward.

4
I am happy with Co-op Insurance. Thankfully I've never needed to claim. The application process was easy, straightforward, there was a good amount of flexibility in the policy to suit all finance. I have remained with them for a few years now as unlike with other insurance companies the renewal price is fair. Reviewed on: 30th September 2017
Claire Barker's avatar
Claire Barker

Good customer service

4
Good customer service – always speak to someone helpful and clear. Not had to claim, but trust that they would be reliable. Reviewed on: 6th September 2017
Felicity Martin's avatar
Felicity Martin

Home Contents and buildings combined

4
We took out cover with the Co-op after being sent an incentive to get £50 of food vouchers when taking out insurance. We gained the food vouchers and saved an additional £150 on the insurance premium. Everything was very straightforward and they were pleasant to do business with. Reviewed on: 25th September 2016
Pauline Dring's avatar
Pauline Dring

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