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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2660 reviews)

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4.85

Based on 2,660 reviews, last reviewed 23rd May 2025

161% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Reliable and flexible credit Reliable and flexible credit, I'm a very satisfied customer. The one time there was an issue (with payment my end) their customer services were excell... Read more Reviewed on: 23rd May 2025

Latest lowest rating:

1

Avoid This Bank at All Costs Read the 1-Star Rev... Avoid This Bank at All Costs – Read the 1-Star Reviews First! I opened a staff account with this bank under my company, Motolink South Wales Limited,... Read more Reviewed on: 10th April 2025

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About this product

Countingup offer an all-in-one business current account with built-in accounting and tax tools.

With Countingup’s business account, you can accept payments as soon as your account is open. You can also use the app to create and send unlimited professional invoices for free, and receive alerts when you’ve been paid.

Countingup business account reviews help you find out what it’s really like to be a customer. If you’ve used Countingup before, you can also leave a review and share your experience.

Countingup Business Account reviews (2660)

Review of the Countingup, Business Account:

I strongly advise against using Countingup for your...

I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in which Countingup has handled my situation is unacceptable and falls short of the standards expected from a reputable financial service provider. In traditional business banking, clients are assigned a dedicated relationship manager who works closely with them to address any concerns or issues that may arise. This personalised approach ensures that problems are resolved efficiently and professionally, minimising the risk of abrupt account suspensions or closures. Countingup's actions demonstrate a clear lack of such a customer-centric approach. The tone of their emails is cold, robotic, and devoid of empathy, which is highly inappropriate and detrimental to maintaining a healthy relationship with clients. Instead of fostering trust and understanding, their communication style only serves to alienate and frustrate customers who have entrusted them with their financial matters. Moreover, Countingup's demand for personal bank statements and emails from clients and suppliers is a serious breach of privacy and raises concerns about the security of sensitive data. The extent of data requested is not proportionate to the situation at hand, and clients have the right to know exactly how their personal information will be handled, stored, and protected. The uncertainty surrounding the extent to which these statements and emails will be used and shared is deeply troubling and erodes the confidence that clients place in this institution. Furthermore, suspending accounts without prior investigation is an accusatory act that presumes guilt without due process. Requesting emails from clients and suppliers without their explicit consent is also a violation of their privacy rights. These third parties may not want their details shared with Countingup, and it is unethical to pressurise clients into disclosing such information without proper authorisation from all parties involved. To make matters worse, Countingup's insistence on conducting these sensitive exchanges over unsecured email channels demonstrates a blatant disregard for data security. Requesting personal bank statements and emails containing confidential information to be sent via unencrypted email is an unacceptable practise that leaves clients and their associates vulnerable to potential data breaches and unauthorised access. In light of these issues, I strongly believe that Countingup's practises are unacceptable and fall far short of the standards set by traditional business banking institutions. Their actions have severely damaged the relationship between the bank and its clients, and it is imperative that they re-evaluate their approach to customer service, data security, and communication methods. I urge potential clients to carefully consider the risks associated with entrusting their financial matters to Countingup. Instead, seek out alternative banking solutions that prioritise your needs, respect the privacy of all stakeholders, and maintain the highest standards of data security. Reviewed on: 21st June 2024

Reply from Countingup Hi Salomon, Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK. As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations. It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone. This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders. These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then. We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately. We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently. Response date: 17th September 2024

Countingup is good for business account, but the pro...

Countingup is good for business account, but the problem I cannot withdraw from the MTN Reviewed on: 19th April 2025

Great service

Great service highly recommend it to everyone out there! Reviewed on: 19th April 2025

User's friendly.

User's friendly. Allows us to access our money easily. Also provides us more information on how money will grow for us especially for business owners. Reviewed on: 19th April 2025

Value, Excellence, and Ease!! Love it

From inception to today, flawless! Love it! Reviewed on: 19th April 2025

SmartBanking

I was concern about banking with Countingup at first but with the good reviews my friends gave the bank decided to open a business account with them and never regretted it they make banking easy and simple thanks Reviewed on: 19th April 2025

It’s great for small business and has great flexibil...

It’s great for small business and has great flexibility for my accountant Reviewed on: 19th April 2025

Having account at Countingup is safe, easy and excel...

Having account at Countingup is safe, easy and excellent service. Reviewed on: 19th April 2025

informative, honest and detailed.

informative, honest and detailed. Reviewed on: 19th April 2025

Very useful Accounting Insights

I especially like the layout of the App. It gives such informative accounting insights, that helps me to manage my book keeping and accounting. Reviewed on: 19th April 2025

One of the best business account

One of the best business account Reviewed on: 19th April 2025

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