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Covered2go: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (1555 reviews)

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4.88

Based on 1,555 reviews, last reviewed 21st Nov 2025

87% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

11%

2 star

Latest highest rating:

5

Good service providing a feeling of confidence. Good service providing a feeling of confidence.. Sensible, sensitive enquiries shows that the company is a reliable insurer Reviewed on: 21st November 2025

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Covered2Go travel insurance provides cover for a range of trips.

You can choose from single trip or annual cover and there’s 24-hour emergency medical assistance. There are specialist options available including cruise cover and winter sports cover.

Covered2Go travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Covered2Go before, you can also leave a review and share your experience.

Covered2go Travel insurance reviews (1555)

Review of the Covered2go, Travel insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Covered2Go provide Excellent Service

Covered2Go promptly resolved my last claim when I was injured whilst skiing. Reviewed on: 9th October 2025

Very Pleased with Covered2go

Web site is easy to use I have no trouble renewing my Insurance each year Reviewed on: 9th October 2025

Excellent customer service.

Excellent customer service. My claim was easy to upload. Kept informed throughout the whole process. Would have no hesitation in recommending Covered2go. Reviewed on: 9th October 2025

MY RATING

Easy to take out online value for money Reviewed on: 9th October 2025

Return annually

Have used them for the best part of 10’years Reviewed on: 9th October 2025

Reliable.

Good customer service when needed. Fair price too. Reviewed on: 9th October 2025

answers queries promptly and easy to communicate

answers queries promptly and easy to communicate Reviewed on: 9th October 2025

The cover I wanted at a good price

The cover I wanted at a good price even got extra help to talk through a few health concerns I wanted to list , I was quickly reassured Reviewed on: 17th September 2025

Clear different levels of cover.

Clearly presented different levels of cover. Competitively priced.. Good system of pricing for covering existing medical conditions and good prices Reviewed on: 16th September 2025

Making a Claim was so easy.

We unfortunately had to make a claim over the New Year Period, the Claims dept made it so easy and were very professional . The Claim was successful to which we were very grateful to Covered2go. Reviewed on: 15th September 2025

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