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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Holiday expenses covered with no stress..

I have had to pull out of a 2 week package holiday as we were about to board the plain.. All we did was We had provided a doctors letter and an explanation of what happened and less than one week later the holiday expenses went straight into my bank account with no prolonged phone calls or stress. Reviewed on: 15th October 2024

Always so helpful

Haven’t yet made a claim but they have always been extremely helpful with any query that I had. Reviewed on: 15th October 2024

Excellent customer service

Easy to deal with. Easy to contact when required. Answered queries in a helpful and informative manner. Reviewed on: 15th October 2024

Efficient and great value for seniors

Efficient and great value for seniors Reviewed on: 15th October 2024

Efficient and customer focused

When making a claim they were very helpful in the completion of the application form. Always very efficient in the renewal process. Reviewed on: 15th October 2024

Provide winter sports cover for over 75's.

Provide winter sports cover for over 75's. Reviewed on: 15th October 2024

Simple process, easy to understand

Simple process, easy to understand Reviewed on: 15th October 2024

Easy to buy straightforward website is nice and easy...

Easy to buy straightforward website is nice and easy to use and they're nice and easy to talk to Reviewed on: 15th October 2024

Excellent service.

Excellent service. Thank Covered2go Reviewed on: 15th October 2024

I have found Civered2go an excellent and helpful com...

I have found Civered2go an excellent and helpful company and the very best value for money Reviewed on: 15th October 2024

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