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Covered2go: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (1555 reviews)

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4.88

Based on 1,555 reviews, last reviewed 21st Nov 2025

87% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

11%

2 star

Latest highest rating:

5

Good service providing a feeling of confidence. Good service providing a feeling of confidence.. Sensible, sensitive enquiries shows that the company is a reliable insurer Reviewed on: 21st November 2025

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Covered2Go travel insurance provides cover for a range of trips.

You can choose from single trip or annual cover and there’s 24-hour emergency medical assistance. There are specialist options available including cruise cover and winter sports cover.

Covered2Go travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Covered2Go before, you can also leave a review and share your experience.

Covered2go Travel insurance reviews (1555)

Review of the Covered2go, Travel insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Good service providing a feeling of confidence.

Good service providing a feeling of confidence.. Sensible, sensitive enquiries shows that the company is a reliable insurer Reviewed on: 21st November 2025

Your website was clear and precise

Your website was clear and precise Reviewed on: 14th October 2025

Number 1 for travel insurance!!!

Great value for money and the customer service is unsurpassed-Gorm Reviewed on: 10th October 2025

Easy to apply,realistic and competitive

Easy to apply,realistic and competitive Reviewed on: 10th October 2025

Straight forward no nonsense experience

Straight forward no nonsense experience Reviewed on: 10th October 2025

Very friendly and efficient.

Not had to make a claim but always extremely helpful on the phone when I have queries. The website is very informative on what is covered and what is not. Reviewed on: 10th October 2025

Highly recommend

Very straightforward booking and very competitive prices. Reviewed on: 10th October 2025

I had to make a claim and it was dealt with very smo...

I had to make a claim and it was dealt with very smoothly. The actual insurance is good value for money. Everyone I have spoken to has been helpful and informative Reviewed on: 10th October 2025

Great insurance if Hv medical conditions

Always use them as excellent medical cover and cover exciting medical conditions no extra cost Reviewed on: 10th October 2025

An extremely easy company to sign up to, their rates...

An extremely easy company to sign up to, their rates are competitive, but their service and back up are very impressive a! Reviewed on: 9th October 2025

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