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Cumberland Building Society: Mortgages reviews

4.65
Based on 23 reviews, last reviewed 1st Sep 2023
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
4 star
See only 4 star reviews
0%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
9%

Latest highest rating:

5

Brilliant from start to finish From the first call to moving in the Cumberland kept me informed about my application, best part was being able to speak to the same person for the wh... Read more Reviewed on: 28th March 2022

Latest lowest rating:

1

Just awful I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant.... Read more Reviewed on: 1st September 2023
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About the Mortgages

Cumberland Building Society aims to deliver ‘kinder banking’ by upholding commitments to people, the planet and the community. The Society offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always consult the lender or an independent advisor if you’re unsure.

Are you looking for the perfect mortgage to purchase your new home? Our Cumberland Building Society mortgage reviews can help you decide if it’s the right lender for you.

If you’re considering taking out a mortgage with Cumberland Building Society, check out our reviews first. Find out which mortgage homeowners have with the Society and how satisfied they’ve been so far. Learn more about the benefits of being a Cumberland Building Society member. Read about real experiences with the customer service team. All of this and more can be found in our Cumberland Building Society mortgage reviews.

Do you have a mortgage with Cumberland Building Society? Share your experience with our Smart Money People community. Tell us why you chose Cumberland Building Society and if you’ve been satisfied with your choice. Did the Society help you understand the options available to you? Was the application process simple? Has the lender kept you up-to-date with any key mortgage news and changes? Write a Cumberland Building Society mortgage review today to help others like you make better financial decisions.

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Cumberland Building Society Mortgages reviews (23)

Just awful

1
I very much regret taking a mortgage out with this building society. Worst lender I’ve encountered in over 30 years. Customer service is non existant. They want an insane amount of information when it comes to borrowing anything and then tell me that I can’t afford £5k extra on my mortgage even though my salary just increased by £14k. Won’t use the again. Reviewed on: 1st September 2023
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Very poor

1
Awful application process. Staff were like robots. Very, very disappointed and won’t use again Reviewed on: 27th July 2023
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Ray

Brilliant from start to finish

5
From the first call to moving in the Cumberland kept me informed about my application, best part was being able to speak to the same person for the whole time - Thank you Reviewed on: 28th March 2022

Good Customer Service

5
Always great customer service every time I call or pop into a branch. Staff are friendly and go the extra mile. Reviewed on: 25th March 2022

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Cumberland Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products