Great customer service

Great provider and great customer service

Reviewed on 16th April 2021

S Marshall-Ellison

Ethical local business

Really Easy to switch when I wanted to get my money out of one if the big banks to avoid investment in oild & gas. Good to know I'm now supporting local businesses, groups and residents who need loans and grants.

Reviewed on 13th April 2021

MattR

Simple and easy to understand the app.

I use this app on a daily basis to keep up to date with my spending. Very easy to understand.

Reviewed on 1st April 2021

Barbara Bates

Efficient and friendly service

The Cumberland provides us with free current account banking and linked savings. The website is easy to use and staff are very helpful with any non-standard transactions.

Reviewed on 30th March 2021

Steve Oliver-Watts

Outstanding customer service

Great range of current and savings accounts available. Internet and mobile banking easy to access and navigate, with useful, straightforward functionality. Staff are extremely helpful if you need to ring Customer Services, with limited waiting times.... Read more

Great range of current and savings accounts available. Internet and mobile banking easy to access and navigate, with useful, straightforward functionality. Staff are extremely helpful if you need to ring Customer Services, with limited waiting times. Highly recommend. What are you waiting for?

Reviewed on 26th March 2021

Paul Marshall

Friendly local branch teams

While most of the big banks have abandoned the market town of Cockermouth, The Cumberland Building Society has stayed open though economic downturn and Covid-19. We really appreciate the Cumberland's loyalty to the town and the friendly service from... Read more

While most of the big banks have abandoned the market town of Cockermouth, The Cumberland Building Society has stayed open though economic downturn and Covid-19. We really appreciate the Cumberland's loyalty to the town and the friendly service from our local branch team., Thank you all.

Reviewed on 23rd March 2021

Peter

Friendly service, easy to use app

Staff always friendly, easy straightforward banking. App is clear and easy to use, as is the website. If you ever need anything it’s easy to speak to a member of customer service

Reviewed on 22nd March 2021

Adamski15

Anywhere, anytime

The flexibility of this, and other, Cumberland account suits my needs perfectly. Staff are both knowledgeable and helpful and the online interface is simple and flows seamlessly, allowing instant access anywhere at anytime.

Reviewed on 20th March 2021

Eddie Haughan

Personal Service

Staff are always helpful and every trip is made personal. A local business I will always be happy to support

Reviewed on 19th March 2021

Jess Hartley

Great local service from a friendly team

I use the Plus current account for all my day to day banking needs and it suits my purposes entirely. The website is easy to use and when I have queries or concerns I can call the local team at Carlisle who are patient, very helpful and always... Read more

I use the Plus current account for all my day to day banking needs and it suits my purposes entirely. The website is easy to use and when I have queries or concerns I can call the local team at Carlisle who are patient, very helpful and always friendly. I like that the branches still have counter service and I have found the quality of service overall better than previous high street banks I have used

Reviewed on 15th March 2021

Liz Sarginson

Consistantly Good

Always there if they're needed. Always helpful. Always friendly.

Reviewed on 14th March 2021

oddjob

amazing

Easy to use, low charges, ethical standpoint

Reviewed on 9th March 2021

Joe

Great service but needs work

They offer great option for current account personally and offer amazing customer service but i would like see bit more with the current account

Reviewed on 7th March 2021

Blackheart

Great people offering really fantastic service

Great people delivering brilliant service to local communities and customers

Reviewed on 6th March 2021

CD

Still there for us!

The Cumberland continues to provide an open door to welcome customers with a smile despite Covid and the difficulties of lockdown in 2020 and 2021. Cockermouth, for instance, has lost four banks in the last few years (Halifax, HSBC, NatWest and... Read more

The Cumberland continues to provide an open door to welcome customers with a smile despite Covid and the difficulties of lockdown in 2020 and 2021. Cockermouth, for instance, has lost four banks in the last few years (Halifax, HSBC, NatWest and Lloyds). They have loss out to our regional bank which is there for customers 6 days a week with long opening hours each day. All credit to our fantastic Cumberland Building Society!

Reviewed on 14th February 2021

Peter

A trustworthy current account

I love the Cumberland Building Society. They don’t always get it right but the way they have helped people during the Coronavirus epidemic is brilliant. They have waived overdraft interest completely. This is the true morals of a building society. U... Read more

I love the Cumberland Building Society. They don’t always get it right but the way they have helped people during the Coronavirus epidemic is brilliant. They have waived overdraft interest completely. This is the true morals of a building society. Unlike Nationwide who are still charging 18.9%! Well done Cumberland in doing the right thing.

Reviewed on 23rd April 2020

Neil Gregs

Great building society

Excellent current account with a fair overdraft rate compared to some of the banks and now the Nationwide Building Society, who are more like a bank!! You can use your debit card abroad with no charge which is a really fair approach.

Reviewed on 13th January 2020

Neil Gregs

A great Building Society

They offer a fair current account overdraft, as they should as a building society. Unlike Nationwide! They allow you to use your debit card worldwide with no fee. Their customer service is in the U.K. and straight through to someone. Their savings are... Read more

They offer a fair current account overdraft, as they should as a building society. Unlike Nationwide! They allow you to use your debit card worldwide with no fee. Their customer service is in the U.K. and straight through to someone. Their savings are a bit hit and miss though.

Reviewed on 13th January 2020

Neil Gregs

Free withdrawals abroad

Use your card when you travel for free is the best thing about this account. The staff are supurb.

Reviewed on 7th September 2016

Mark Finlay