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Darlington Building Society: Savings reviews

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4.91
Based on 10,880 reviews, last reviewed 20th Jun 2025
13% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Positive customer experience with advisor able to an... Positive customer experience with advisor able to answer queries about new reduced interest rates and how to use online banking to access higher inter... Read more Reviewed on: 20th June 2025
Kay's avatar
Kay

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025
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Donna
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Darlington Building Society Savings reviews (10880)

Tubwell Row branch review

5
Prompt service, friendly staff. Professional and smart Reviewed on: 14th October 2021
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Northallerton branch review

5
The newly refurbished branch is attractive and staff are helpful and friendly Reviewed on: 14th October 2021
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Northallerton branch customer

Guisborough branch review

5
If you became a bank I would transfer to you straight away from my current bank Reviewed on: 13th October 2021
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Guisborough branch customer

Tubwell Row branch review

5
Service was exceptional today. Very efficient in the most pleasant nature. 100% recommend Reviewed on: 13th October 2021
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Northallerton branch review

5
The staff are always very pleasant and well informed Reviewed on: 13th October 2021
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Northallerton branch customer

Tubwell Row branch review

5
Prompt, efficient service. All explained clearly. Appropriate check made Reviewed on: 13th October 2021
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Barnard Castle branch review

4
More staff on counter service D'ton. I went to B/Castle instead Simon very helpful Reviewed on: 13th October 2021
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Barnard Castle branch customer

Tubwell Row branch review

5
Extremely helpful support on loss of my mum. Flowers sent - lovely gesture. Good interest rates. Easy to set up staff go the extra mile to help Reviewed on: 12th October 2021
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Barnard Castle branch review

5
Service, professionalism are perfect. Staff are friendly and overall couldn't be better. 10% interest rates would be great Reviewed on: 10th October 2021
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Barnard Castle branch customer

Tubwell Row branch review

4
Mai was very helpful and explained things very clearly and efficiently Reviewed on: 10th October 2021
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