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Darlington Building Society: Savings reviews

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4.91
Based on 10,880 reviews, last reviewed 20th Jun 2025
13% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Positive customer experience with advisor able to an... Positive customer experience with advisor able to answer queries about new reduced interest rates and how to use online banking to access higher inter... Read more Reviewed on: 20th June 2025
Kay's avatar
Kay

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025
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Donna
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Darlington Building Society Savings reviews (10880)

Tubwell Row branch review

5
First class service, met Sandra who explained the savings account, could not fault the service received Reviewed on: 25th April 2021
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Tubwell Row branch customer

Guisborough branch review

5
Like the face to face service and avaiability of local branches, personal service, especially by Megan in Guisborough Reviewed on: 25th April 2021
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Guisborough branch customer

Barnard Castle branch review

5
The people are always friendly and helpful Reviewed on: 25th April 2021
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Barnard Castle branch customer

Tubwell Row branch review

5
My first visit to the society could not fault the service, first class Reviewed on: 24th April 2021
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Tubwell Row branch customer

Guisborough branch review

5
No prepaid envelope in pack though Reviewed on: 24th April 2021
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Guisborough branch customer

Barnard Castle branch review

4
I was impressed by the friendly nature of the call I received. Helpful and informative. No pressure, just what I had to do. Reviewed on: 24th April 2021
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Barnard Castle branch customer

Yarm branch review

5
Maxine was very patient and went through the forms carefully and helped complete it, excellent first experience Reviewed on: 23rd April 2021
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Yarm branch customer

Barnard Castle branch review

5
I would rate your staff (Ginny and Rachel) a 10 each for pleasant professionalism and clear / helpful instructions and information. Also appreciate the telephone accessibility (as I no longer live in the area) I would have given a higher scoree if there were higher interest rates! Reviewed on: 23rd April 2021
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Barnard Castle branch customer

Barnard Castle branch review

5
Would have been useful if I could have applied online for the account I was interest in but I recived the forms in the post very quickly Reviewed on: 22nd April 2021
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Barnard Castle branch customer

Tubwell Row branch review

5
Despite many visit to the branch, today was the first time tat staff (Selina) took the time to advise me that my savings could be better in a different account. Thank you and well done. Reviewed on: 21st April 2021
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Tubwell Row branch customer

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