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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.85 (12552 reviews)

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4.85

Based on 12,552 reviews, last reviewed 30th Sep 2026

64% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Opening Easy to book an appointment. Easy to book an appointment. Appointment was effective and efficient. Was able complete other task as part of the appointment. Reviewed on: 30th September 2026

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12552)

Great staff, professional service

Great staff, a lovely greeting upon my arrival and professional service throughout my appointment Reviewed on: 18th June 2026

Always helpful

Really easy to set up and manage accounts, either in branch, on phone or via internet. really great customer service. Friendly staff both in branch and on phone. been a customer for years, highly recomeend Reviewed on: 12th June 2026

Simon was very professional and helpful.

Simon was very professional and helpful. Reviewed on: 4th June 2026

Open longer on one day at least

While I was satisfied with the service I received I feel that you should at least open longer on 1 day a week as I found that it took me a little while to get down town in time for reduced open times in Middlesbrough. Reviewed on: 3rd June 2026

Woeful communication

We had a face to face to alert DBS to our new current account bank as recipient of interest plus full amount of a 1 yr bond. We have been DBS members for over 30 years but as pensioners we needed to optimise interest on bonds hence are reinvesting elsewhere. We were told that we could process a CHAPS payment at the counter once the bond matured. When we arrived a) there was confusion about this b) our interest had been transferred to our old current account. Staff unravelled it but it was a very upsetting lengthy avoidable experience. Reviewed on: 1st June 2026

Simon from branch support was very helpful, patient...

Simon from branch support was very helpful, patient and knowledgeable Reviewed on: 28th May 2026

I spoke to Simon this morning - he was really great...

I spoke to Simon this morning - he was really great chatty & friendly whilst advising on rates of interest etc .. Really nice young man Reviewed on: 28th May 2026

Simon McAbe

Simon was very helpful and guided me through every step of transferring my ISA, he was friendly, courteous and very patient with me. Thank you Simon. Reviewed on: 26th May 2026

Helpful and friendly

Efficient, friendly and gave helpful advice for future transactions. Reviewed on: 9th May 2026

Positive customer service today with help to navigat...

Positive customer service today with help to navigate online and professional and helpful manner ensured I was able to re-invest ISA with telephone support. Advisor was considerate of my needs with online banking and provided reassurance. Reviewed on: 8th May 2026

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