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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

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Darlington Building Society Mortgages reviews (970)

Ann was a pleasure to deal with.

5
Very easy process from start to finish and excellent, efficient and friendly communication from Ann, a pleasure to deal with. Reviewed on: 29th April 2024
Anthony Gray's avatar
Anthony Gray

The service was exceptional

5
Both Rebecca and Mandy have been exceptionally courteous, friendly and helpful. They contacted us to advise that we are eligible to a lower interest rate product, which is unusual as a service these days. We will definitely be in touch again when we need a new mortgage. Reviewed on: 29th April 2024
Caroline Abdul-Rahim 's avatar
Caroline Abdul-Rahim

Personal service

5
Seemed like a very personal involvement, as though chatting to a friend, rather than a business, they seemed genuinely interested to help. Reviewed on: 26th April 2024
Roger A's avatar
Roger A

Mortgage Query ...

5
Cheryl was helpful, well informed and gave excellent mortgage advice. Reviewed on: 24th April 2024
Sue O's avatar
Sue O

Quick response to queries , very helpful

4
Quick response to queries , very helpful Reviewed on: 11th April 2024
Katie M's avatar
Katie M

Great communicators, alway keeping us informed.

5
Great communicators, alway keeping us informed. Reviewed on: 11th April 2024
Donald 's avatar
Donald

First mortgage first time buyer lots of support and...

5
First mortgage first time buyer lots of support and help. Excellent customer services. Received a surprise welcome gift, lovely presentation box of tea coffee mugs and biscuits etc. I’d definitely recommend you give the Darlington a try. We have been very satisfied. Money is tight buying your first house The Darlington added fees to my mortgage which made life easier. Will definitely look to renew in 18 months time. Reviewed on: 28th March 2024
Kathleen 's avatar
Kathleen

Dealing with a human

5
Always dealt with quickly and efficiently by someone who shows care and empathy. The fact you get to speak to a person who can understand your situation is invaluable. Reviewed on: 26th March 2024
Diane S's avatar
Diane S

Very helpful

5
Had to talk to an advisor who was very helpful, explained everything well and in an easy way to understand Reviewed on: 21st March 2024
Adrian N's avatar
Adrian N

First Mortage help - Lyle

5
We recently took out our first mortgage with Darlington. Everything has ran smoothly from the get go. I’d like to specifically give Lyle a shoutout for how helpful he has been throughout! Even a few months down the line we needed something clarifying and within the matter of an hour he had phoned me to explain and help out where he could. He’s an asset to the company! Reviewed on: 20th March 2024
Hannah's avatar
Hannah

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