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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Excellent Service

5
Mandy & Rebecca have been stand out members of the team, supporting me and my family throughout our working relationship. Thank you. Reviewed on: 12th March 2024
Roger J's avatar
Roger J

Amazing staff.

5
Exelent service, throughout our application from start to finish. many thanks. Reviewed on: 7th March 2024
Lynn P's avatar
Lynn P

In branch service review

5
Excellent service with very good and helpful information. Reviewed on: 7th March 2024
Verified Member's avatar
Verified Member

I couldn’t recommend Rebecca enough

5
Rebecca has been brilliant throughout the process, she has been so understanding and supportive. Rebecca has remained in contact with us giving us regular updates making a stressful process so smooth and stress free. Reviewed on: 1st March 2024
Martha R's avatar
Martha R

In branch service review

5
The advisor was very helpful and efficient. I would recommend Darlington to my friends and family. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

In branch service review

5
Suzanne was excellent, she understood my requirements and explained everything to me so I could make an informed decision. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

In branch service review

5
Easy to understand. Mandy was very friendly and explained perfectly, I am very satisfied with the service I reveived. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

Speaking to Mandy Wilson was a pleasure in my line o...

5
Speaking to Mandy Wilson was a pleasure in my line of work I speak to mortgage companies on a regular basis the Darlington are far the best to communicate with and very understanding Reviewed on: 20th February 2024
Howard meynell's avatar
Howard meynell

Great Customer Service Experience

5
Had problems using the switch online service. Phoned to speak to Mortgage team and was dealt with by Ann. Extremely helpful and appreciated her assistance. So nice to be able to speak directly. Reviewed on: 16th February 2024
Damian L's avatar
Damian L

Ann Walpole has been an absolute star.

5
From my very first conversation with Ann Walpole she has helped me very step of the way and has gone far an above the service expected. Nothing has been to much trouble and the thought of a further mortgage with the Darlington is a comfoting feeling. Thank You Ann for everything. Reviewed on: 15th February 2024
Craig Ralph's avatar
Craig Ralph

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