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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (957 reviews)

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4.82

Based on 957 reviews, last reviewed 26th Apr 2026

136% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Mortgage Query ...

Cheryl was helpful, well informed and gave excellent mortgage advice. Reviewed on: 24th April 2024

Quick response to queries , very helpful

Quick response to queries , very helpful Reviewed on: 11th April 2024

Great communicators, alway keeping us informed.

Great communicators, alway keeping us informed. Reviewed on: 11th April 2024

First mortgage first time buyer lots of support and...

First mortgage first time buyer lots of support and help. Excellent customer services. Received a surprise welcome gift, lovely presentation box of tea coffee mugs and biscuits etc. I’d definitely recommend you give the Darlington a try. We have been very satisfied. Money is tight buying your first house The Darlington added fees to my mortgage which made life easier. Will definitely look to renew in 18 months time. Reviewed on: 28th March 2024

Dealing with a human

Always dealt with quickly and efficiently by someone who shows care and empathy. The fact you get to speak to a person who can understand your situation is invaluable. Reviewed on: 26th March 2024

Very helpful

Had to talk to an advisor who was very helpful, explained everything well and in an easy way to understand Reviewed on: 21st March 2024

First Mortage help - Lyle

We recently took out our first mortgage with Darlington. Everything has ran smoothly from the get go. I’d like to specifically give Lyle a shoutout for how helpful he has been throughout! Even a few months down the line we needed something clarifying and within the matter of an hour he had phoned me to explain and help out where he could. He’s an asset to the company! Reviewed on: 20th March 2024

Fantastic help from Ann regarding buying our first h...

Fantastic help from Ann regarding buying our first home Reviewed on: 19th March 2024

Robecca was absolutely lovely lady, who gave us all...

Robecca was absolutely lovely lady, who gave us all information what we need Reviewed on: 16th March 2024

Great service, called when arranged and provided cle...

Great service, called when arranged and provided clear information Reviewed on: 15th March 2024

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