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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Brilliant!

5
Great service from Ann kept us up to date through out the process. Perfect. Looking forward to being a customer of Darlington Building Society. Reviewed on: 10th May 2024
Andy's avatar
Andy

Very Clear messaging, all emails answered promptly.

5
Very Clear messaging, all emails answered promptly. Reviewed on: 10th May 2024
Brian L's avatar
Brian L

thank you all !

5
thank you all !! very supportive , informative Reviewed on: 9th May 2024
Ahmad's avatar
Ahmad

In branch service review

5
In arranging a new mortgage I deal dealt with Suzanne and I found her to be confident, well-informed and able to answer all of my questions whilst giving me good advice about the products available with the Darlington Building Society. Reviewed on: 30th April 2024
Verified Member's avatar
Verified Member

In branch service review

5
Absolutely fantastic, and Mandy was brilliant. Reviewed on: 30th April 2024
Verified Member's avatar
Verified Member

Ann was a pleasure to deal with.

5
Very easy process from start to finish and excellent, efficient and friendly communication from Ann, a pleasure to deal with. Reviewed on: 29th April 2024
Anthony Gray's avatar
Anthony Gray

The service was exceptional

5
Both Rebecca and Mandy have been exceptionally courteous, friendly and helpful. They contacted us to advise that we are eligible to a lower interest rate product, which is unusual as a service these days. We will definitely be in touch again when we need a new mortgage. Reviewed on: 29th April 2024
Caroline Abdul-Rahim 's avatar
Caroline Abdul-Rahim

Personal service

5
Seemed like a very personal involvement, as though chatting to a friend, rather than a business, they seemed genuinely interested to help. Reviewed on: 26th April 2024
Roger A's avatar
Roger A

Mortgage Query ...

5
Cheryl was helpful, well informed and gave excellent mortgage advice. Reviewed on: 24th April 2024
Sue O's avatar
Sue O

Quick response to queries , very helpful

4
Quick response to queries , very helpful Reviewed on: 11th April 2024
Katie M's avatar
Katie M

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